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Accepted Solution

Remove international calling add on

Hello, I would like to remove the carefree minutes world select 300 add on from my Xfinity voice account because I haven't been making very many international calls lately but there doesn't seem to be a way to remove it online.

Question

 • Home Phone Service & Equipment

18

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0

Accepted Solution

How to change shipping address for starter kit?

How do I change the shipping address of the starter kit? I am a new Xfinity customer activating service before I move into a new apartment. I need to change the shipping address for my starter kit to be my current address. This option was not offered during the order process. How do I change it?

Question

 • Customer Service

20

1

0

Accepted Solution

Internet slow down (seems like a common issue)

Saw another user with a similar issue. I've had no issues for the past few years running a NETGEAR Gateway C7000v2. Now my internet speeds dropping to 30mbps or less, and sometimes I lose internet all together. Just started happening in the last couple days. Posting my Event Log and Cable connect

Question

 • Your Home Network

71

5

0

Accepted Solution

Unable to restart or resume while watching a recording in the stream app

I start watching a recorded show and stop watching it. I go back to finish it and press watch. A window comes up for only a moment that says “Resume/Restart” and disappears quickly. I am unable to choose either options. This occurs with a recording that is complete as well as recordings that are sti

Question

 • Xfinity Stream App

315

5

0

Accepted Solution

What is the best option to extend and have wifi works fast in basement?

I got a wifi extender for my basement but the wifi does not always get recognized or allows wifi to work as fast. Should I try another wifi extender, upgrade router and ir enhance to a faster service?

Question

 • Your Home Network

30

1

0

Accepted Solution

Modem compatibility with 900 Mbps plan

Online there is conflicting information about the Motorola MB7621 compatibility with the 900 Mbps plan. Can someone clarify if this modem will "handle" this speed? Thanks.

Question

 • Your Home Network

95

4

0

Accepted Solution

Smart resume is not accurate at all

Smart resume is not accurate at all. This has been happening for the last couple years. Comcast Customer service has no clue what customers are talking about. That’s what you get for foreign Call Centers. But isn’t it funny it’s forcing you to watch one and a half commercials instead of missing par

Question

 • X1

25

2

0

Accepted Solution

Need to terminate internet plan because Xfinity is not serviceable at my unit

A technician came to our apartment yesterday and said that it did not have Xfinity, so we would like to cancel our service and possibly get back our one time payment of $25 since no setup was done. Please help us with this as soon as you can, thank you.

Question

 • Billing

22

1

0

Accepted Solution

Internet connection unreliable and disconnects

The past month I have been having issues that have required me to power cycle my modem at least once a day, but it's gotten to the point where that's not helping and I lose connection several times a day Downstream Bonded Channels Channel ID Lock Status

Question

 • Your Home Network

44

4

0

Accepted Solution

Closed

burying cable

I had a new line installed on the 10th of last month (06/10/2022). I had no idea they were going to need to run a new line from the main box.  He said he would need to have someone come out to bury the line.  He said it would take about 2 weeks.  I received an email stating how the p

Question

 • Customer Service

39

3

0

Accepted Solution

Home Security lost communication with touchscreen power adaptor

The touchscreen with our Home security beeps and states on the screen " We've lost communication with you Touchscreen Power Adaptor". It is plugged into working electrical box and I have rebooted it. The issue may have started after the power adaptor was upgraded.

Question

 • Devices and Equipment

146

7

0

Accepted Solution

Recovering emails that I deleted that are over 60-90 days old.

How do I/can I recover emails that went to trash that are 60-90 days old? Apparently, I was sent some tickets that I had ordered and the transfer was made via a different party (the seller). I'm sure I thought it was spam when it came through.

Question

 • Customer Service

18

2

0

Accepted Solution

Safe search

Ustedes en mi cuenta de google me activaron esta señal,porque?

Question

 • Xfinity App

22

1

0

Accepted Solution

Installment plan

Hi I currently have an installment plan but I was needing for it to be redone into a new because I haven’t been able to pay it my past due is too high for me to pay but I can pay the sign up fee for the installment plan if it can be re worked. My permanent disconnect date is on July 18th. I just sta

Question

 • Billing

62

4

0

Accepted Solution

Why do I have to enter a security code every time I log in to email?

Every time I log in to my comcast mail, I have to enter a security code sent via text. Sometimes I have to enter the security code, re-enter my password, and then I get another security code.  Yes, I have clicked "not to ask again on this browser" and "stay logged in." 

Question

 • Email

37

2

0

Accepted Solution

Official Solution

Fox Sports 2/FS2

I have seen several posts (mostly yrs old) about this and I tried all the answers but I still can't watch FS2. It doesn't show as a channel I can add or even as an available channel if I check as a new customer moving to my address. I can't stream from xfinity. FS2 does show as a tvgo channel but sa

Question

 • Channels and Programming

299

4

0

Accepted Solution

Closed

Switch to Xfinity Mobile from another carrier

If I switch to Xfinity mobile, do I need to contact AT&T to cancel my current mobile plan or is that done behind the scenes when I switch?

Question

 • Xfinity Mobile

122

2

0

Accepted Solution

I need support adding mobile phone service promised to me

I set up the Internet Essentials and now I want the affordable connectivity program with the phone service which I also qualify but nobody seems to want to help me can you help me.

Question

 • Customer Service

14

1

0

Accepted Solution

Xfinity Rewards $1 Movies

I am a Diamond Reward. How often can I redeem $1 movie? Weekly? Monrhly?

Question

 • Customer Service

64

1

0

Accepted Solution

Sling tv app

The guide on the Sling tv app no longer works and locks up the app when I attempt to access it.

Question

 • Flex

39

2

0

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