B

Visitor

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2 Messages

Monday, June 2nd, 2025 1:49 AM

Do I have a PoE filter?

I just moved into a new place.  How can I determine if I have a PoE filter installed?

Expert

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110.8K Messages

3 days ago

We can't tell from here.. May we ask why you are asking ? Are you using MoCA and having a problem with unknown devices on your home network . Is this a multiple dwelling  / apartment building or a private home ?

(edited)

Visitor

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2 Messages

Thanks for responding!

I plan to use MoCA, but haven't gotten everything together yet.  It is a multiple dwelling building (2 units).

If I were to fully setup MoCA and did not see unknown devices on my network would that mean that I did have a PoE filter installed?  Without a filter, is it possible to expose my devices to third parties without seeing any unknown devices myself?

Official Employee

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110 Messages

16 hours ago

Hello @blazeroni, Thank you for taking the time out of your day to leave a post. I hope your week is off to a great start. I would be glad to check your location to see if there is a filter. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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