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timcil
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Monday, June 2nd, 2025 2:03 PM

iPhone 16 Pro dropping WiFi Connections

I have XB8 gateway and xfi Pod.  I can connect my iphone to my wifi network but after an hour or so, I lose connection.  When I try to reconnect, I get the "unable to join" message.  I then have to forget the network and reconnect and add my password.  This happens multiple times per day.  

This weekend I went to a friends house who also has xfinity XB8 but does not have the pods and never lost connection.  Please help.

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1 day ago

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user_323c89

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62 Messages

3 days ago

(edited)

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timcil

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Thank you.  I have tried to switch to WPA3 but that selection is greyed out and cannot make that change on the 2.4 GHz or 5 GHz and it is already set to WPA3 on the 6GHz.  Since I have the xFi Pod, it only works with the 2.4GHz......

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3 days ago

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user_323c89

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62 Messages

You have to change it in the Xfinity app, not the admin portal 10.0.0.1 

it must be set to WPA3-Personal-Transition. You can only change all of them at once, since you have a Pod, the three bands are combined. 

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3 days ago

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timcil

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I finally found it on the app.  Thank you and I will give that a try!!

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2 days ago

EG

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110.8K Messages

3 days ago

First. Try going into the iPhone's WiFi / network settings and see if the "MAC Address Randomization" feature is enabled. If so, disable it and see.

(edited)

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timcil

Visitor

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5 Messages

It is set for fixed now.  However, I have tried it in the Off and Rotating positions and still have the same issue.

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3 days ago

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timcil

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1 day ago

It has been almost 24 hours and I am still connected.  Thank you!!

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XfinityJosephA

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1.7K Messages

timcil that's awesome! I'm glad the community was able to help you resolve the issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_323c89

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@timcil​ Most excellent! If you don’t mind, go back to my reply on here and mark it as the Accepted Answer, that way others will find it when they experience similar issues. Thank you!

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1 day ago

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