iPhone 16 Pro dropping WiFi Connections

I have XB8 gateway and xfi Pod. I can connect my iphone to my wifi network but after an hour or so, I lose connection. When I try to reconnect, I get the "unable to join" message. I then have to forget the network and reconnect and add my password. This happens multiple times per day.

This weekend I went to a friends house who also has xfinity XB8 but does not have the pods and never lost connection. Please help.

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EG

Expert

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112.5K Messages

2 months ago

First. Try going into the iPhone's WiFi / network settings and see if the "MAC Address Randomization" feature is enabled. If so, disable it and see.

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timcil

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5 Messages

It is set for fixed now. However, I have tried it in the Off and Rotating positions and still have the same issue.

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2 months ago

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user_323c89

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98 Messages

2 months ago

https://forums.xfinity.com/conversations/your-home-network/iphone-wont-automatically-reconnect-to-wifi-with-x-i-gateway/682e23be8b62963bf7e2b551?commentId=682eb1fe8b62963bf7ec542f

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timcil

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5 Messages

Thank you. I have tried to switch to WPA3 but that selection is greyed out and cannot make that change on the 2.4 GHz or 5 GHz and it is already set to WPA3 on the 6GHz. Since I have the xFi Pod, it only works with the 2.4GHz......

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2 months ago

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user_323c89

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98 Messages

You have to change it in the Xfinity app, not the admin portal 10.0.0.1

it must be set to WPA3-Personal-Transition. You can only change all of them at once, since you have a Pod, the three bands are combined.

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2 months ago

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timcil

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5 Messages

I finally found it on the app. Thank you and I will give that a try!!

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2 months ago

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timcil

Visitor

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5 Messages

2 months ago

It has been almost 24 hours and I am still connected. Thank you!!

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XfinityJosephA

Official Employee

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1.9K Messages

timcil that's awesome! I'm glad the community was able to help you resolve the issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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user_323c89

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98 Messages

@timcil Most excellent! If you don’t mind, go back to my reply on here and mark it as the Accepted Answer, that way others will find it when they experience similar issues. Thank you!

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2 months ago

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TGoose

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1 Message

7 days ago

Hey everyone….we are having this same problem. I went in and adjusted the settings in my Xfinity app, but now my xFi Pod won’t connect to my network.

any tips?

thanks!!

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user_323c89

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98 Messages

@TGoose

Try this:

https://www.reddit.com/r/Comcast_Xfinity/s/14YfJRlXnH

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6 days ago

XfinityMartyR

Official Employee

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2.5K Messages

TGoose Did you have any luck with @user_323c89's suggestion?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 days ago

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Your Home Network

timcil

iPhone 16 Pro dropping WiFi Connections

EG

timcil

user_323c89

timcil

user_323c89

timcil

timcil

XfinityJosephA

user_323c89

TGoose

user_323c89

XfinityMartyR

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