iPhone won’t automatically reconnect to Wi-Fi with x I gateway

Since upgrading to an Xbox gateway, our iPhones and iPads won’t reconnect automatically when re-entering the Wi-Fi zone. The gateway was swapped out again yesterday. iPhones are up to date with software and have reset the network completely. Devices are set to connect automatically. What are the next steps to resolve this? I have to forget the network every time and re enter the password.

Responses

Official Solution

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user_323c89

Contributor

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63 Messages

16 days ago

Is this an XB8? If so, I’d be willing to bet that the issue is related to the Security Mode. Go into the Xfinity app, tap on the WiFi tab at the bottom. Then tap on WiFi details, followed by Edit WiFi settings. Ensure that Security mode is set to WPA3-Personal-Transition. Also ensure that all three bands are combined, using the same SSID (network name) and password. Power cycle the XB8. While it’s restarting, completely forget all instances of your home WiFi from your Apple devices, and then power cycle your Apple devices. After everything is fully online, join your network with a fresh connection.

See whether that resolves the issues.

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XfinityMatthew

Official Employee

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269 Messages

14 days ago

Hello user_sz9wyy , we appreciate you reaching out to us on Xfinity Forums. Sorry to hear that the network is having trouble remembering you. If you could please attempt the steps outlined in the comment from us @user_323c89 and then let us know if that resolves the issue or not.

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user_sz9wyy

Visitor

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2 Messages

I followed the steps provided by USER_323c89 exactly as stated and the WIFI has been rock solid since last week. I would suggest that this issue/solution be published to the online help support and the field service folks so they can provide a better service experience to your customers.

9 days ago

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user_323c89

Contributor

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63 Messages

@user_sz9wyy heck yeah! Glad I could help!

Be sure to mark my original reply as the Accepted Answer. That will ensure others facing the same issue see it when they’re searching for a solution.

@EG this is an all too common issue with an easy solution. Unfortunately the solution is unknown to most.

(edited)

9 days ago

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XfinityNatalie

Official Employee

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93 Messages

That is great news, user_sz9wyy! I am glad to hear all is working properly now after following the guideline steps by @user_323c89. Thank you for providing your follow-up response. If you have any questions or concerns in the future, please feel free to submit a new post, as our XFINITY Community team is always happy to help! In the meantime, have a great weekend and take care always!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 days ago

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EG

Expert

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110.8K Messages

@user_323c89

@EG this is an all too common issue with an easy solution. Unfortunately the solution is unknown to most.

Was I even in this discussion ?

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

7 days ago

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NoNoBadPuppy

Problem Solver

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614 Messages

9 days ago

On your iPhone, go into settings and disable "Random MAC Address". Apple will lie to you and tell you that this makes your phone more secure. It only makes it much more difficult to maintain a connection with your home network.

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EG

Expert

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110.8K Messages

7 days ago

Marked solved topic now being closed.

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Your Home Network

user_sz9wyy

iPhone won’t automatically reconnect to Wi-Fi with x I gateway

user_323c89

XfinityMatthew

user_sz9wyy

user_323c89

XfinityNatalie

EG

NoNoBadPuppy

EG

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