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Minions activity sheets offered but not available

Minions activity sheets are still being offered at "customer.xfinity.com/rewards", but the download fails. Attempting to follow the download link produces: <Error><Code>AccessDenied</Code><Message>Request has expired</Message><Expires>2022-06-09T18:27:05Z</

Question

 • Customer Service

16

1

0

Accepted Solution

Can't log in: Hmm the page didn't load correctly

Hello, Signed up for a service and confirmed my account but whenever I try and log in I get the "Hmm the page didn't load correctly"Looks like this is a common issue and that I first need to post before I can do Direct Messages.

Question

 • Sign-In and Account Management

25

2

0

Accepted Solution

DVR recordings not showing up on lists

Current shows have the recording symbol but they’re not showing up on recording or scheduled lists.

Question

 • X1

42

2

0

Accepted Solution

ACP listed but not receiving credit for all of 07/2022

I have a billing statement of 06/04/2022 to 07/04/2022 showing a $0.00 balance. I was approved for ACP on 06/04/2022. New charges due June 26, 2022 show $0.00. I received a billing statement for this month 07/2022 showing "Balance forward" -$7.29 for June 14th ACP adjustment, and suddenly I have $9.

Question

 • Billing

31

3

Accepted Solution

Want to renew contract

Looking for a way to renew my xfinity contract that has expired after 2 years. I'm having no luck finding a current method to do this.

Question

 • Customer Service

41

2

0

Accepted Solution

Gift card

Unused gift card for phone upgrade expired. Can I get it replaced?

Question

 • Customer Service

17

1

0

Accepted Solution

New Construction - Need new service from pole in street to new house

We are building a new house on an empty lot and our electrician is currently trenching for new underground electric and cable service. The electrician has asked for an onsite meeting to review.  This new service would start in the street at an existing NGrid pole then goes under the street app

Question

 • Customer Service

67

2

0

Accepted Solution

Official Solution

Apple TV app looping me back to activation screen repeatedly

Unlike all the other apps I access through Xfinity, the Apple TV app doesn't activate properly on my TV. I follow all the steps to sign into my Apple TV account, and if I go to my PC, I can see that Apple knows my TV by "name" and model. But every time I enter the code provided successfully via my c

Question

 • X1

4.2K

34

Accepted Solution

Program suggestions on home screen of Flex Box

I get the same program suggestions at the home screen(above apps) each and every day. One that I actually watched a couple of weeks ago keeps appearing. Is there any way to just turn off suggestions or modify to some extent?

Question

 • Flex

24

1

0

Accepted Solution

Internet keeps going down during the day, day after day, off and on.

Getting really tired of this. Wife and daughter complaining.  Its not just my house but the neighbors too.  Saw the Xfinity trucks last week on the street.  

Question

 • Your Home Network

80

4

0

Accepted Solution

Change service start date

I have recently started a new service, however I forgot to mention my move in date wouldn’t be until a week from today. Is there a way I can push the delivery date for the equipment to be a few days later?

Question

 • Customer Service

22

1

0

Accepted Solution

Aplus cell booster

I am camping. There are no hotspots here. I do have lte service. I bought a cell signal booster, but it say to register it with your cell carrier first. I called to do that, but couldn’t get to an agent. The voice computer thing wouldn’t let me through. Is a cell booster ok? I have both the interne

Question

 • Xfinity Mobile

32

1

0

Accepted Solution

Official Solution

Post in other forum has been marked as PRIVATE for 3 days.

A post (question), I made in the EMAIL forum has been marked as PRIVATE for 3 days now. Apparently, because I included a JPEG, it needs to be reviewed. The JPEG is simply a screen shot of a COMCAST web page! No personal, identifying information on it. Simply a product of COMCAST. Keep from suspec

Question

 • Getting Started

34

1

0

Accepted Solution

Audio has been intermittently cutting out on tv.

I noticed the audio has been intermittently cutting out for a few seconds. This has been happening on multiple channels.  It has been happening for months.  It’s annoying. Anyone else with this issue?

Question

 • X1

84

6

0

Accepted Solution

MB8611 Flaky Signal

I'm a new customer, bought an MB8611 to save on modem rental fees, and also because I'm happy with my existing Google WiFi Mesh network. Activating service was a problem, so a tech came out and got everything sorted out. Everything seemed to be working for about 48 hours, but I noticed today that

Question

 • Your Home Network

108

12

0

Accepted Solution

How do these power levels look - there's a number of new homes added to my community lately

How do these power levels look - there's a number of new homes added to my community lately I get some pauses on youtubeTV frequently - and some other pauses on wired (not wireless) connections. cut/paste from my cable modem. Netgear CM1000. Frequency start Value

Question

 • Your Home Network

56

2

0

Accepted Solution

Flex box

I don't remember receiving a flex box but I'm interested in owning 1. Is it possible to purchase 1 at an Xfinity store?

Question

 • Customer Service

31

1

0

Accepted Solution

Outlook smtp error when trying to send emails

As of today, I have started receiving the following error message when attempting to send any outbound emails. I am able to still receive them in outlook, but anything that tries to send results in the follow error. This is not my IP address and does not even appear to be blacklisted... so just tryi

Question

 • Email

185

6

0

Accepted Solution

Application Lock and Netflix App

I have Netflix app unlocked so it doesn’t need a parental PIN. But it always ask for PIN anyways!!!!!!  What is the fix here?  Driving me crazy as Netflix has Parental controls in its own app so kids don’t need to ask me every time they want to get into Netflix. 

Question

 • Xfinity App

26

1

0

Accepted Solution

Unauthorized Access to Xfinity Stream App

About a month ago I noticed shows were being recorded and watched on my DVR that I hadn’t recorded. I changed my password and setup 2FA for my account, but unauthorized shows continued to be recorded. It appears that someone has my Xfinity Stream App login information and, unlike Netflix, Apple, Mic

Question

 • Xfinity Stream App

33

1

0

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