Hello, I would like to cancel my Max subscription. I tried doing it on the website, but because I am a bulk tenant, it doesn't work. I then came on here and the comments say to "Direct Message" Xfinity support, but I don't have that option anywhere on my page. Any help would be greatly appreciated,

Hi - multiple questions. We were doing landscaping in our yard and encountered an unexpected comcast cable line. we called "Julie" (811) to have them mark all the utility lines in our yard but they said they no longer mark Comcast lines "since Comcast no longer pays USIC for the service" - Is this t

I can't seem to be able to sign in to AppleTV on my computer. I enter my email and password and this just keeps repeating without going to the shows

As title says, I have not received my $200 Amazon Gift Card yet. Using https://www.xfinityincentivetracker.com/track it says that it was issued on December 27th (4 days ago), that the "Virtual Card [was] Emailed" & that it was emailed to an email account associated with my Xfinity account. I've chec

Hi! We can watch Free This Week on our X1 box but can't find it on the Xfinity Stream app, via Roku. We're using Xfinity internet, at home. We're signed in. Cables/connectors are tight. The app is occasionally awkward to use but it functions. Should we be able to watch Free This Week content on Xfin

After a large storm yesterday we were left without power and internet from the early morning to late afternoon. We initially received a text stating the xfinity service would resume within a few hours (5:30-ish) and by the time I went to bed (around 11PM) we STILL had no service. Today for the past

I've been having the same exact issue from April with a tech fee. Ive spent hours chatting and being assured that it would be resolved. I've had tickets opened and closed without resolution. I've kept the chat records for all of this. Finally, I had my ccard company that I paid with reverse teh $100

I encountered a sophisticated scam where individuals impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address, phone number, Xfinity a

Have been trying for several days to remove from account a user (which is me listed as a viewer) and a email i no longer use. I'm logged in as primary user and i keep getting a message that says "You can't make this change right now. We need you to verify your contact information to keep your accoun

Hi, It seems like I need to DM an employee to have this done. However, I do not see the DM button. How do I do this? Best, [Edited: "Personal Information"]

I was switching from my ARRIS modem/router to the Xfinity Gateway. The Gateway arrived & I connected it per the instructions & it wouldn't connect. I contacted Xfinity tech help & they did some troubleshooting & told me the coaxial cable was bad & the Gateway wasn't receiving the signal. I reconnect

Just got modem in the mail and It's not allowing connection to the internet. Also, I can't seem to log into the Xfinity app on my iphone.

Hello. I just had the most bizarre chat support experience indicative of a terrible workplace culture, manifesting in flat-out lies, manipulative behavior as a sales tactic (when I was seeking technical support), and no care in an actual resolution for my concerns as a customer — before getting drop

I don't know why my internet routing has changed, but starting in June it did. I would like it reversed/changed. The situation: I live in Oregon. We do not pay sales tax. Sometime at the beginning of June (between May 28th and June 4th) my IP address got assigned to Vancouver Washington, which does

I have two Xumo boxes. Until recently both boxes worked fine until one day the bedroom box got error TVAPP 05005. Other apps work except of course NOW TV. The virtual assistance wasn't helpful... tried ALL suggested fixes SEVERAL times to no avail. I've spent waaay too much time with this. This kind

I recently switched from Verizon to Xfinity Mobile. I received the email with instructions to upload my last bill from my old carrier for the Device Plan Payout promotion. The Start Here button on the email goes to https://mobiletimetoswitch.xfinity.com/, but it opens to a 400 bad request error. Is

I thought I was doing well. My old plan was getting ready to expire so I went into chat and ended up with a plan with xFi Complete, guaranteed rate of $80/year (not taking into account auto bill), free modem, 400mps and unlimited data for 5 years. Got my new modem and all set up. This was about a we

I want to give a shout out to [Edited: Personal Information] ( live agent), she chat with for 1 hour plus to make sure I get the right plan and right service with the most discounts I can have. She is super patient, professional, understanding and an absolute sweetheart. She always makes sure I know

I received the following email from the address xfinity@updates.xfinity.com: ---------------- Great news! You’re getting another year of savings We hope you're enjoying your Xfinity Internet at your introductory promotional rate. Your current promotional pricing was set to expire soon, but we're exc

On May 11, 2025, a technician was sent to my home due to a power outage that caused the internet to go down. At no point was a $100 charge mentioned or disclosed. Since then, I’ve contacted support three times: May 20 – Ticket #ECM0013952033 May 26 – Ticket #ECM0014073331 June 8 – Ticket #ECM0014361