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How to check a ticket

I need to check the status of a ticket I put in last week.

Question

 • Customer Service

13

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Accepted Solution

Error Code-04036

We’ve been trying to watch a movie on HBO Max and this error code has interrupted the movie about 8 times now. We are streaming using an Xfinity Flex device. I’ve restarted my router every time and I’ve unplugged the Flex device multiple times. The Xfinity app shows that my internet is doing great s

Question

 • Flex

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Accepted Solution

Authentication Required error on Exim Email Relay

I understand there was some 'residential' email maintenance this week. Appears that this broke my smtp server starting on 12/14. I have been using authentication ever since this email relay was setup, but something has broken. I believe it is something on comcast's side as nothing has changed on my

Question

 • Email

73

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0

Accepted Solution

Two Factor Authentication stopped sending me Text messages

As the subject says my Two Factor Authentication linked to my cell phone has stopped sending me my codes that I need to access my e-mail. I have to keep sending them to my backup e-mail instead. Yes, my proper cell phone number is setup on my account.

Question

 • Sign-In and Account Management

164

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0

Accepted Solution

Unable to add unlimited data

When I try to add unlimited data to my current service it says it's temporarily unavailable. I tried to add it last year and got the same thing. Also I put in an order to increase my internet speed but have not received a confirmation email that the order was put in. I will provide the order number

Question

 • Customer Service

24

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Accepted Solution

Unlimited Data "temporarily unavailable"

Hello, I'm having trouble with trying to add unlimited data to my internet plan. I use my own modem/router and want to add it for $30/month without an Xfi Gateway. I keep getting the message "temporarily unavailable". Please let me know if you can assist me before my next billing cycle. Thanks

Question

 • Customer Service

19

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0

Accepted Solution

Unused Visa prepaid card expired

Hi, I purchased a new iPhone and received a $200 Visa gift card. Recently, I found that I didn't get a chance to use the card yet, and it expired in March 2021, the card was not activated. I was hoping it would be possible to have another card reissued. I saw a couple of other people that had

Question

 • Customer Service

8

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0

Accepted Solution

The Resident s05e06 has a corrupted incomplete video file

Fox's The Resident, s05e06 "Ask Your Doctor" has a problem with the video. The middle acts of the program are repeated after each commercial break, so essentially three segments of video are shown twice.  The episode then ends abruptly with the closing credits, and the final two acts are compl

Question

 • On Demand

14

3

Accepted Solution

Adding basic tv to internet essentials .

Hello there, i am trying all avenues to see if I can get someone to say it’s possible to get regular tv service to a house with internet essentials . I would really like to know I can have tv. Any help with that ?

Question

 • Customer Service

30

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Accepted Solution

Can't access account

I can sign in, but when I try to go to "Account Settings" I keep receiving this message: I am a new customer and have been blocked from seeing my account details for several days.

Question

 • Sign-In and Account Management

21

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Accepted Solution

Sight survey

All surrounding locations around us have comcast. Would like to request a survey to see if comcast can run to our house, given that every single person around us can.

Question

 • Customer Service

6

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0

Accepted Solution

Reducing my bill

Hello,   My bill went up from $60 to almost $90. I was on a two year contract for voice and internet which recently expired. Please help me reduce my bill. Thanks.

Question

 • Billing

33

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Accepted Solution

Using both ethernet ports on Arris T25 for separate computers

Just switched yesterday from rented modem to my own modem (Arris T25). The rented modem had 2 Ethernet ports & we could use both so that myself and a family member could both be online at the same time with our separate computers. We were able to do this yesterday before the switch. Now after ma

Question

 • Your Home Network

26

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Accepted Solution

Internet Essentials Plus 100/5

On internet essentials website it shows new plan called Internet Essentials Plus. Says Double the Speed and Gateway Included Free with the Emergency Broadband Benefit. I am currently on Internet Essentials 50/5 and enrolled in Emergency Broadband Benefit. Will they automatically upgrade peop

Question

 • Customer Service

774

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0

Accepted Solution

Closed

TV box

Was given an additional tv box by being told it was free after I repeatedly said many times to the agent I did not want it. this was a year ago. I was repeatedly charged for it through the year although I returned it and was told to contact the helpline and tell them I have done so. Only once a cre

Question

 • Billing

25

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0

Accepted Solution

prepaid internet for tenant

Location currently has xfinity internet, Id like to add a prepaid modem/router just for a tenant using a coaxial splitter to feed the two modem/routers. Is this possible/allowed?

Question

 • Customer Service

39

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Accepted Solution

Closed

I want to cancel services

please can support help me greatly reduce the price of my services as its way out of my budget right now and using the online chat doesnt work.

Question

 • Customer Service

26

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Accepted Solution

Comcast IP address changes multiple times in 24 hours

I work at home and need to connect to a VPN for work. To connect to the VPN, my job needs to whitelist my IP address. They are reporting my IP address sometimes changes multiple times in 24 hours, which is causing VPN connectivity problems. Even though I probably have a dynamic IP address through

Question

 • Your Home Network

58

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Accepted Solution

Considering new phone(upgrade?) on existing Xfinity Mobile line-need clarification of return policy

I am trying to determine what my options might be to return the new phone for a refund if for some reason I do not like it. I have done extensive research but until you have spent time with a new phone you can never tell.  I find two Xfinity Mobile pages that discuss returns but there is on

Question

 • Xfinity Mobile

41

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Accepted Solution

Default Router Login No Longer Works

After installing a new router/modem combo unit, the default login and password for my router/modem no longer works. I recently installed a Motorola MG7700. Before I activated the unit with Xfinity, the default username "admin" and password "motorola" worked fine, and I could login to the unit's conf

Question

 • Your Home Network

78

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0

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