$100 Technician Fee Added Without Disclosure – No Resolution After 3 Support Attempts

On May 11, 2025, a technician was sent to my home due to a power outage that caused the internet to go down. At no point was a $100 charge mentioned or disclosed.

Since then, I’ve contacted support three times:

• May 20 – Ticket #ECM0013952033

• May 26 – Ticket #ECM0014073331

• June 8 – Ticket #ECM0014361147

Each time I was told the fee would be reversed. On June 8, I was shuffled between 5–6 different agents, none of whom helped. I even requested a manager and was ignored.

I’ve now spent hours trying to resolve a charge that was never approved or explained. This is incredibly frustrating, and I need this resolved immediately.

Can a real rep please assist? I’m requesting the $100 be removed or credited back to the account.

Address: [I’ll provide in DMs]

Account #: [I’ll provide in DMs]