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Ungrounded Main Drop

I am in the process of trying to diagnose slower-than-expected Internet speeds and I noticed that the main outside Comcast cable drop from the pole does have a ground wire, but the ground wire is cut short and is not connected to anything (no ground block). Is this the proper installation? and c

Question

 • Your Home Network

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New Construction - HELP!!!!

I have spent HOURS on the phone navigating the automated morass. I cannot seem to find a way to schedule a technician to come out and pull xfinity wire from the street through the conduit to my newly built house. Moving in next Thursday! No cell coverage there, so will be completely isolated and uns

Question

 • Customer Service

10

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Accepted Solution

work order ignored for 2 months

Drops in upload speed from 20Mbps down as low as .9 and stays down. Had a tech come out 2 Months ago, New junction box mounted on house, new line from house to road. Upload speed was still all over the pace. He turned in a ticket and there it has sit. About 3 weeks ago, anther tech was sent to my ho

Question

 • Customer Service

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Accepted Solution

Need service down my street

Comcast internet lines are on the street my street is connected to. But it’s not down my road. There are 9 house on our road. I’ve called Comcast to ask if we can have service brought to us but the CSR told me she couldn’t create a ticket for it. When I asked what that meant she didn’t really have a

Question

 • Customer Service

16

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0

Accepted Solution

Closed

Can't view any account info

Every time I try and view my account, my bill anything specific to my account I get an error message. It either says "Hmm the page didn't load correctly" is thinking/conversation dots (...) or "restricted section As a secondary user you cannot access restricted areas of My Account" however, I am the

Question

 • Sign-In and Account Management

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Accepted Solution

Expired visa reward card

I have a visa debit reward card that is expired and has never been used. I attempted to call the phone number but waited on hold for over an hour just to be disconnected. How can I go about getting my card re-issued?

Question

 • Customer Service

10

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Streaming Box

I received an xfinity streaming box in the mail today and I don't know why.

Question

 • Customer Service

20

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Accepted Solution

im not receiving any emails

starting on November 26,2021 I not receive any emails. when  I check the status is showing inactive

Question

 • Customer Service

28

1

Accepted Solution

Closed

When I send to Comcast addresses from my Gmail it does not arrive, including my own Comcast email to which I sent a test. Please hellp.

When I use my Gmail account to send mail to Comcast addressees, including my own, they are not received. It seems to work fine with other addresses (hotmail, for instance).  And when I send from Comcast to Gmail, or Comcast to Comcast, it does work.  It is only outgoing mail from Gmail to

Question

 • Email

201

9

Accepted Solution

Closed

Heroes & Icons

Despite the data for the H&I channel , COzi tv is on channel 383. What’s happening?

Question

 • Channels and Programming

837

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Orange Drop line still not buried

It’s been almost 3 months since installation and my drop cord is still not buried. Can someone please assist?

Question

 • Customer Service

4

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Accepted Solution

Fake "Comcast technicians" calling

I received a call today from folks identifying themselves as "Comcast technicians". They were calling to check on supposedly "stopped" network system services. This seemed legitimate due to the major outage that occurred in my area on 11/29/2021. They were saying that as a result of the "stopped" ne

Question

 • Customer Service

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Accepted Solution

I want to renew my contract

I would like to keep my service going into next year but can't find where to call and talk to someone on the phone like I did last year.

Question

 • Billing

20

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0

Accepted Solution

Closed

Slow speed

I also have the same issue, with the exception that I upgraded to the 900 Mbps plan (from my existing 200 Mbps plan), as the datasheet for my MB7621 modem said it was good for a data rate up to 1,029 Mbps, and the modem itself is described as the '24x8 960 Mbps Cable Modem, Model MB7621'. Using C

Question

 • Your Home Network

30

1

0

Accepted Solution

Closed

Missing OnDemand Purchases

I was told by an xfinity cable rep to download the xfinity streaming app in order to see the movies I purchased that were deleted from my cable box when I moved back in June. I am having [EDIT: Language] own time trying to do this. there must be an easier way to get the movies I paid for sent to my

Question

 • Xfinity Stream App

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Accepted Solution

Fiber Installed this Summer..why is upload still maxed at 40?

When they upgraded my neighborhood lines to fiber, the Xfinity employee told me I would see a boost in speed (correct...have 1,200, but regularly see 1,400 Mbps)...and I asked about upload speed since that seems to be the main benefit to fiber cable. He said I should see a big boost automatically w

Question

 • Your Home Network

33

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0

Accepted Solution

Closed

Intermittent internet, slow speeds, drops frequently -- for weeks

We've been having issues for weeks now with our internet barely functioning and dropping frequently every day. There are times during the day it will work just fine for an hour or so, but it doesn't stay that way. We've called support twice and had our modem restarted several times. We keep being to

Question

 • Your Home Network

68

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Accepted Solution

Unable to Purchase Unlimited Data Using Own Modem

When I attempt to purchase the $30 unlimited data option for my xfinity account, on which I use my own modem, I get a message stating “Temporarily Unavailable -The product you’re interested in isn’t available for purchase at this time.” https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000

Question

 • Customer Service

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Accepted Solution

Email headings in Inbox now have parts of the email showing on each line

I suddenly noticed my inbox is extremely cluttered looking and hard to read. Instead of just showing the Sender and Email Title in each line, there's a long sentence of that email't content showing now. This is not acceptable and makes just looking at the Inbox page very difficult.  What do

Question

 • Email

55

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Accepted Solution

Retention/Cancel

Hello, I just noticed my Xfinity bill is now up to $200 a Month with no one-time purchases.  This seems quite high.  How can I discuss possible savings or even possibly canceling the service?  I read about a Direct message icon but do not see it on my screen.  Thank you.

Question

 • Billing

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