I upgraded from a legacy plan to Gigabit X2 about a month ago. I just got an email telling me I've used 75% of my bandwidth, something I've never gotten before because I've always had unlimited data. I can find no way to add it back. I am also getting the same speeds as before (40 up, 300 down). I h

I tried to get an answer to this question through Xfinity, but didn't get a definitive answer. I'm trying watch the episodes of "shifting gears" that's on ABC. The first two episodes I was able to watch, but the other episodes said to buy. ABC is listed as one of the channels from what I can tell.

Hello, I would like to cancel my TV service. I never use it anymore and also have income issues at this time. I have Xfinity internet and mobile that I want to keep. I'm not in any bundles. Can someone please assist? I've had no luck online doing this. Thanks, Matt

I would like to cancel my service. It appears that I have to post here first, wait for an official reply, then proceed with direct messaging to do this. Thanks.

I need to cancel my internet and TV services because I'm moving to another country and won't be able to use them anymore. I'll be leaving later this month, so I'd really appreciate it if the cancellation could be taken care of soon. Please let me know what steps I need to take.Thanks a lot.

Hello, Thanks for your patience to spare time to read my issue. I have two issues: 1. I applied for new internet connection in Dec 2023 with 150mbps speed for 35$, with auto payment option. After all these days I realized that I have been charged 51$ ( i.e 15$ additional as rent for equipment), my b

I saw similar posts with this problem but no right solution for me. I tried everything. As long as I am on my home internet with VPN or not, nothing works -using different browsers, private mode/incognito, phone or ipad or desktop, same message. Restart modem, clear cache and cookies, check IP, it's

After searching through dozens of questions regarding error tvapp-00500 on a tv with a roku stick (and apparently thousands of wasted hours working with xfinity support, resulting in no solutions), here's what worked for me: simply power-cycling the tv box.

Just have a few questions the chat feature isn’t working from my end

I have brand new modem provision issue. My old modem had to be replaced today. The speed of me new modem seems to test about half of what I should be getting. When I login to my new Arris S34 modem and look at the Event Logs the times are behind by one hour. I am on Mountain Time and the logs are sh

I just rearranged my living room and had to unplug everything to do so. once the job was finished, everything reconnected fine except my landline. I’ve tried restarting several times but my phone keeps displaying the words “No Line” please help!

Why do they make it impossible to actually speak to someone?!! I need to speak to a person.

My promotion is coming to an end in a couple weeks. Looking to see what promotion options are available.

Last 3 days been promised help, all it’s been is a waste of time with billing the amount of people you go through is insane they said something is done and it’s not then you ask for a supervisor and it’s the end of the world they really don’t want to talk to you

Unable to stream ESPN or The Weather Channel on my home PC using the "Duck Duck Go" browser. I successfully do this everyday and now, as of this afternoon, I am unable to stream these channels. Also, I can stream the local channels without a problem. My browser is up to date but is not listed at the

I'm just concerned with everything I've read that this charge will go through even though I was told it would be free since I've done everything on my end to self install. The tech comes out tomorrow, and honestly I'd rather cancel and return everything and stick to another provider because I've nev

Added Xfinity Voice and Internet to previous TV Channel package. Also replaced TV monitor that was deteriorating. Internet steady on, Voice Service was working after second shot at Initialization, but not after subsequent modem resets. Obtained replacement modem, but still no Voice service. Also rea

Xfinity customers do not have access to YES Network content through the Gotham Sports app, despite every other company offering that access to content that we would now have to pay for twice. This message was posted on the Gotham Sports site in reference: Attention YES viewers subscribed through Com

Trying to find out the timeline for upgrading my service area to support increased upload speeds?

We have a large cable in the corner of the backyard that I don't know what to do with. Can you bury it? Our landscape contractor said it was the internet for the whole neighborhood. Don't know if it's true but the other end of the cable has some sort of in-line doodad that looks important. Also, on