Official

Accepted

Unanswered

Advanced Filters

Search Results (3.5K)

Activity

Accepted Solution

Don't want to use two step verification - How stop Xfinity from asking every time you sign in?

Xfinity tries to get you to turn on two step verification every time you sign in. The two step verification page opens every time you try to sign into an Xfinity page (instead of the actual page you wanted to visit). There's no way to decline the two step verification on the page. In order to get to

Question

 • Customer Service

1.6K

7

Accepted Solution

Motorola MT8733 wifi calling problem

I cannot for the life of me get wifi calling to work on two s10's and apple 11, cannot toggle ipsec on or off in router setting returned first router same problem on second router. Anyone else have issues or fix? Thanks

Question

 • Your Home Network

61

2

0

Accepted Solution

What happens to my coax used for tv if now used for a gateway

I have 2 coax connections in the house hooked up to xfinity tv. How do I install a gateway for internet service?

Question

 • Your Home Network

40

1

0

Accepted Solution

Official Solution

Returning old equipment can't find remote

I'm returning equipment and cant find one remote. Will I be charged? Even though replacements are free?

Question

 • Customer Service

111

2

0

Accepted Solution

Just set up my new xfinity gateway and where is my 5 ghz when I look for my wifi network.

Just set up my new xfinity gateway and where is my 5 ghz when I look for my wifi network. My old modem (Netgear} and router (Netgear) always showed a 2.4GHZ and a 5 GHZ to chose from, and now I have just one choice, no frequency showing.  I went to my gateway connect via http://10.0.0.1 and I

Question

 • Your Home Network

37

1

0

Accepted Solution

Never had service but am still being billed and now with a collection agency

I signed up for service in May, they came out said cable was cut and they would be back in 2 weeks, waited 6 WEEKS, they never came back, no phone call, no email. I returned equipment to xfinity store. Now they have turned over bill to collections and I LITERALLY NEVER HAD SERVICE!!!! NOT EVEN

Question

 • Billing

25

2

0

Accepted Solution

Closed

Logging in to email PC or Phone.

After entering the correct info email page will not load. No indication at all of what’s going on. But can log into email on a my phone not using our internet. I even tried logging into email on our Wi-Fi thru the phone, after logging in just a white page. Took it off Wi-Fi and the page loads just f

Question

 • Email

29

1

0

Accepted Solution

Transfer users from inactive account to active account, then unlink inactive account

I have 4 users (including the primary user) on my inactive account and 3 users on my currently active account. Xfinity has a user that have a Comcast email of 7 I believe which means I cannot add any additional users that receive an email address. I tried to delete 2 of the users I don't need in

Question

 • Email

38

1

0

Accepted Solution

My Unused Visa Gift Card Expired Yesterday, Please Help

I'm hoping someone can assist me in issuing a new Visa gift card for $150. I registered the card and never used it, only noticing today (9/1) that it expired 8/22. Is anyone able to assist, I'd really appreciate it! Thank you!*removed personal info*

Question

 • Customer Service

35

2

0

Accepted Solution

I need to add my spouse name to my XFinity bills

Hi, I've found this similar situation (‎Add spouse's name to bills | Xfinity Community Forum) from another user, but the links on that response are broken. Could you please guide me on how to do that?

Question

 • Billing

63

2

0

Accepted Solution

Can't Get Out of Bait and Switch Phone

I feel I’m a victim of bait and switch with Xfinity Mobile. After being approved by the Affordable Connectivity Program in July, I signed up for internet/phone/mobile with Xfinity. I was offered a mobile phone (Samsung Galaxy 53a) at no cost if I ported my old mobile number. The original order maile

Question

 • Xfinity Mobile

108

4

Accepted Solution

Forgotten CC pw help

I forgot what I assigned to the router. Comcast.

Question

 • Your Home Network

51

3

0

Accepted Solution

hi i would like to downgrade to internet only

hi i would like to downgrade the phone landline service and stay internet only

Question

 • Home Phone Features

46

2

0

Accepted Solution

Xfinity outage for more than 12 hours

Hi, My area Hillsboro, OR has been experiencing an outage for the last 12+ hours. What’s going on, and when will it get resolved?

Question

 • Customer Service

91

2

Accepted Solution

Is there a list of compatible phone models?

I recently joined xfinity mobile and found out my phone isn't compatible with the network even though the compatibility checker said it would be. Is there a list of compatible phones somewhere that I can use to verify what phone that I get to replace it will be compatible? I am thinking about gettin

Question

 • Xfinity Mobile

315

3

0

Accepted Solution

X1 Box

A couple of weeks ago, I started having an issue with my TV turning on and off before the picture could come up on the screen. I thought it could be the TV messing up, but I tried a few things. I found that when the X1 box was unplugged, the picture and TV did fine when only using the Roku. I calle

Question

 • X1

50

2

0

Accepted Solution

Suggestion box on/off timers

Would be nice to have a power option to set a power on time and a power off time. So for example, set the cable box to turn on at 6am for the of us who wake up early in the morning not wanting to fumble looking for a remote.

Question

 • X1

44

1

0

Accepted Solution

ISP Data Center proxy ip address issues

I have discovered that Xfinity uses data centers in certain cities and routes residential users internet data through these centers which generate proxy IP addresses. I am an avid sports fan and use sports apps on my smart TV to watch my out of area teams. I have run into an issue with the IP addres

Question

 • Your Home Network

60

2

0

Accepted Solution

Where is Metv

Are we getting Metv back, cancel something worthless like CNN

Question

 • Channels and Programming

592

15

0

Accepted Solution

Contact Renewal

Hello! My contract is ending and I'm trying to find my options to renew if possible, or if not move to a comparably priced new contract. I only have internet and don't want to pay a ton for mediocre service.

Question

 • Customer Service

33

3

0

forum icon

New to the Community?

Start Here