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user_ksic1q Thank you so much for using our Xfinity Support Team over our Forums platform. You came to the right place for help and we are here to work together to help with the changes you need to make. To get started can you send us another DM with your full name and service address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message