Error TVAPP-00140

Unable to stream ESPN or The Weather Channel on my home PC using the "Duck Duck Go" browser. I successfully do this everyday and now, as of this afternoon, I am unable to stream these channels. Also, I can stream the local channels without a problem. My browser is up to date but is not listed at the link of supported browsers in the error message. However, I have never had an issue with it before.

The full message I get is:

"Update your browser to start streaming

Before upgrading to the latest browser version, make sure you're using a supported operating system.

View all supported operating systems

(Error TVAPP-00140)"

How do I resolve this?

Responses

Accepted Solution

XfinityVictor

Official Employee

•

1.4K Messages

21 days ago

JL_ok Hello, are you still having issues streaming?

5

0

U

user_splxvf

Visitor

•

3 Messages

Yes with Duck Duck Go and Firefox it was working a few days ago

Like

Reply

21 days ago

0

U

user_splxvf

Visitor

•

3 Messages

Still no streaming, Xfinity is no help all the technician told me on the phone was that it was my computer and I had to upgrade it. It was very plane she did not know what she was doing.

Like

Reply

21 days ago

0

XfinityBillie

Official Employee

•

3.3K Messages

user_splxvf Thank you for taking the time to reach out to us here on our Xfinity Forums. I know how much I enjoy being able to stream my programming from our Stream website, and I'm sorry to hear that you have been having difficulty in doing so. It's important to us to help you resolve any errors. Can you clarify what type of error you are receiving and if you are connected to your in-home Wi-Fi network when you are trying to stream?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

19 days ago

0

U

user_ev0xwj

Visitor

•

2 Messages

@XfinityVictor cleaned up browser and now working fine

Like

Reply

18 days ago

0

XfinityRay

Official Employee

•

2.8K Messages

Thanks for letting us know that your steps did the trick, user_ev0xwj! We appreciate your help and are happy that you can use the browser once again to stream. Have a nice evening!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

18 days ago

0

U

user_ev0xwj

Visitor

•

2 Messages

22 days ago

me too!!! do not like using other browsers but may have no choice---any answers?

1

0

XfinityRay

Official Employee

•

2.8K Messages

Hi there, user_ev0xwj! Thank you for letting us know that you would like to see Duck Duck Go added as a supported browser for the Xfinity Stream Portal. We will pass that feedback along to the proper team.

Are the other channels working when you go to the portal just not ESPN and The Weather Channel?

Is your browser up to date?

If you use a different browser does the error come up or does the content work?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

20 days ago

0

U

user_effqiv

Visitor

•

1 Message

22 days ago

I am having the same problem

1

0

XfinityRay

Official Employee

•

2.8K Messages

Hi there, user_effqiv! Is this issue still ongoing or are you able to watch now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

20 days ago

0

U

user_splxvf

Visitor

•

3 Messages

21 days ago

I am having the same problem

0

U

user_c89plr

Visitor

•

1 Message

21 days ago

Works now, Looks it was a bad update from duckduckgo.

0

JL_ok

Visitor

•

5 Messages

20 days ago

This issue appears to be resolved now...

1

0

XfinityQuemekia

Official Employee

•

133 Messages

That is great to hear @JL_ok! Please remember, if you need anything else or have any other questions, please feel free to author another new post, and we will happily assist you.

I hope you have an awesome rest of your day.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

20 days ago

0

Xfinity Stream Website

JL_ok

Error TVAPP-00140

XfinityVictor

user_splxvf

user_splxvf

XfinityBillie

user_ev0xwj

XfinityRay

user_ev0xwj

XfinityRay

user_effqiv

XfinityRay

user_splxvf

user_c89plr

JL_ok

XfinityQuemekia

New to the Community?