1 Message
Equipment Rent and Plan Change
Hello, Thanks for your patience to spare time to read my issue. I have two issues:
1. I applied for new internet connection in Dec 2023 with 150mbps speed for 35$, with auto payment option. After all these days I realized that I have been charged 51$ ( i.e 15$ additional as rent for equipment), my bad. As in the introductory offer I was not supposed to be charged for rent until completion of 12 month. I request the support team to correct this error.
2. I need to downgrade my plan since I'm finding it very expensive to pay beyond 35$ for the internet. Kindly do the needful.
Accepted Solution
XfinityEva
Official Employee
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1.6K Messages
6 months ago
Thank you so much for reaching out to us about your plan. We can definitely take a look at what happened and how we can help. May I please ask that you send us a direct message with your full name and service address.
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user_olubkb
Visitor
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1 Message
1 day ago
I currently have TRIPLE PLAY and my community has signed on with another contractor for Comcast basic Video and Internet. How much would it cost me to rent my DVR and upgrade to a premium package? package
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