Visitor
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3 Messages
Charge show up for technician fee when I was told twice it would be free of charge.
I'm just concerned with everything I've read that this charge will go through even though I was told it would be free since I've done everything on my end to self install. The tech comes out tomorrow, and honestly I'd rather cancel and return everything and stick to another provider because I've never had an issue self installing so I've never needed a tech. It's of course upsetting, I have the transcripts saved claiming it would be waived, I even went on the chat again to confirm with the second person but it still showing in my next month bill, I want this settled before that happens and it becomes more difficult to adjust. Please and thank you!
Accepted Solution
XfinityArmand
Official Employee
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2.1K Messages
2 days ago
Hello @Heathers2! Thank you so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to assist in any way that we can. No worries! You have reached out to the right team to address your account billing concerns. With a tech service fee, in order for it to be waived, it would first need to be assessed to your statement. We can certainly have that taken care of for you. So that we can get started, please feel free to shoot us a private message with your details, and we will get everything ironed out.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Accepted Solution
XfinityWilliam
Official Employee
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1.2K Messages
1 day ago
@Heathers2 It was a pleasure assisting you so quickly! Have a great rest of your week, and take care!
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EG
Expert
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110.2K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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