How do I chat with an actual person?

Why do they make it impossible to actually speak to someone?!! I need to speak to a person.

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Accepted Solution

XfinityFrank

Official Employee

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1.3K Messages

15 days ago

Hi there, @Silly26! Thanks for reaching out to us here on the Community Forum. We can help with most issues. What did you need a hand with?

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Silly26

New Poster

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11 Messages

Thank you. I just miraculously was able to get a human and I think (hopefully) my issue is taken care of. Thanks for responding though!

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15 days ago

0

U

user_79c0ga

Visitor

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1 Message

15 days ago

I'm going through the same same then when you finally do you get disconnected. Or they say your password wrong again. What a joke

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Hey there, @user_79c0ga! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the troubles with getting assistance, we would be happy to help. Can you share with us what is going on?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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15 days ago

0

Customer Service

Silly26

How do I chat with an actual person?

XfinityFrank

Silly26

user_79c0ga

XfinityAdrienne

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