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1 Message
tvapp-00500 and roku - a solution!
After searching through dozens of questions regarding error tvapp-00500 on a tv with a roku stick (and apparently thousands of wasted hours working with xfinity support, resulting in no solutions), here's what worked for me: simply power-cycling the tv box.
Accepted Solution
XfinityFrank
Official Employee
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1.3K Messages
16 days ago
Hello, @user_uux65j! Thanks for your post. It is great advice to reset the power for your cable box, as it is a great solution for most issues. Another way to work on issues with your TV service is via the XFINITY App. Directions here : https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app
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