U

Visitor

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3 Messages

Monday, May 5th, 2025 9:52 PM

My Modem's internal clock appears incorrect or the the logs I am getting are off by 1 hour.

I have brand new modem provision issue. My old modem had to be replaced today. The speed of me new modem seems to test about half of what I should be getting.

When I login to my new Arris S34 modem and look at the Event Logs the times are behind by one hour.  I am on Mountain Time and the logs are showing 1 hour behind me.  How can I get this fixed? I am sure it is negatively impacting my modem's performance.

I called Xfinity Support to get this correct and the customer support rep told me to call Arris to get this fixed. I don't believe that but I called Arris anyway.  Arris support says no your provider sets the time or sends those logs to you.

Now I am going to post here to see how I can get the time set correctly on my Arris S34 modem.  Can someone help?

Accepted Solution

Gold Problem Solver

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26.3K Messages

8 hours ago

... times are behind by one hour ... customer support rep told me to call Arris ... 

That's incorrect. Comcast sets the time, not Arris, but if you are in a location that switches to Daylight Saving Time, this is normal. Modems use local Standard Time year round. They don't switch to DST.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Visitor

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3 Messages

Good point. I did not think about DST. Thank you! 

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