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remote not skipping 30 seconds

After an overnite maintenance restart my remote won't skip 30 seconds anymore. I tried to re-enable (exit-exit-exit-0030) that didn't work. I then tried to re-enable the 5 minute skip (exit-exit-exit-0050)then re-enabled the 30 second skip. still doesn't work. The voice skip works (mic-"skip forward

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78

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Change shipping date of my order

I just ordered my GIGABIT EXTRA plan. Initially, I was set up to receive the package on March 29, but now I want to change the shipping time to March 24-25. How do I change that? This is my first time setting up Xfinity, and I don't know if my home has a coax cable or not. If not, what can I do to s

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21

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do the new xfinity tv cable boxes require an HDMI port ?

hi ... i'm a senior citizen with a really old tv (25 years plus) that works great and suits me fine ... i've been experiencing picture freezing and pixelation and dropped frames and out of sync video and audio intermittently so xfinity wants to come out and replace the cable tv box i rent from the

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105

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Apartment provides xfinity

I’m moving to an apartment that provides internet/cable service by xfinity. I move in the 15th, can I pickup the boxes and gateway on the 12th?

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31

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Serious Problem Pairing and Activating CableCard to TiVo Bolt

I moved from Washington DC (FIOS TV service) to New Hampshire (Xfinity TV service) at the end of January. I have been a TiVo user for over 20 years and had never experienced service problems until now.  Just in case we ordered two installation points, one with the standard Xfinity set-top box

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116

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Closed

Xfinity App Not Showing Wifi Option

I want to change my wifi name and password, but the xfinity app does not show the Wifi option at the bottom of the screen. I only have Overview, Services, and Account options. Even when I click services, wifi is not an option. I've also tried using the Admin Tool using my PC, and it will not allo

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3.7K

21

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Closed

Deleted email retention period

How long are emails (deleted folder) stored before being automatically deleted? I didn’t see any options under settings related to deleted storage preference. They are being auto deleted relatively quick which is problematic for me. Is there a way to adjust how long they are stored? Thanks…Rich

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572

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Xfinity Mobile bill has no PDF version to download

Unlike Xfinity Internet, Xfinity Mobile bill isn't available in PDF format for download. Following the steps provided to print the bill doesn't result in a standard bill format.https://www.xfinity.com/mobile/support/article/xfinity-mobile-account-payments-statements There are many posts in this for

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72

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App to manage Mobile (not Home) Voicemail

Is there any app to manage my xFinity Mobile (not Home) Voicemail. You know, so I can delete voicemails on a screen instead of having to listen to them?

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31

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Quickest way to access email through Xfinity app?

The only way I see to get to my emails through the Xfinity app, if there's not an unread email, is through the Xfinity Assistant. I see no links to email. Am I right? You need to type "email" in Xfinity Assistant to get there, if there's no unread emails?

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803

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Closed

Not getting $10 Autopay discount

This is the third time I'm trying to get this issue resolved. The first two times I tried Xfinity Chat Support, but they seem either unable or unwilling to fix my problem, so I thought I'd give the Support Forum a try. In short, I'm a single customer, but I get Xfinity service at two separate addre

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2.1K

7

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Acp program

I am enrolled in the acp program but I am not seeing the credit on my bill that automatically comes out of my bank account on the 22nd.

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82

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Possible Email Abuse Issue

Xfinity, Comcast Team, There appears to be another Xfinity customer who has been using my email address to sign up for loans and many other various products/services, etc. This has created TONS of SPAM coming into my email box with her name on it. Further, it appears her son has done the same thi

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21

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Official Solution

Forum editor ignores edit attempts

The Forum editor has started ignoring Comment and Reply edits, perhaps as a result of the changes which added the "Drop files here, or browse" option below the editor window. The first post in a topic seems OK, but later Comments cannot be edited. By that I mean the Forum editor works fine for me wh

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144

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Forum editor @ tagging no longer works

ETA: @XfinityJessie's workaround "you can type out the first letters of the username you would like to tag and will start to see it populated" works for me! ======== As of a week or so ago, attempting to tag a user in a Reply or a Comment no longer works. The list that appears after typing an @ is

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18

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I was told my $15 shipping fee would be credited after receiving my upgraded modem, but it wasn't

During a discussion here, a rep kindly noticed my modem was outdated. We set up an order to replace it, but even after returning the old one, my $15 shipping fee wasn't credited as described.

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33

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Courtesy Services

How does one go about changing Courtesy Services to a regular Xfinity plan after leaving the company? I need to cancel my TV service, but keep everything else. Can I also be rolled into a promo or how does that work? I wasn't given much information despite asking several questions. I tried reaching

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205

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Unresolved refund

I have been waiting Months for my $59 refund from a double charge back in August. I am reporting this to the BBB and possib9ly the Michigan Attorney General if I don't get a straight answer on when my refund is arriving back on my card.

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63

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Misleading and fraudulent agents

I am deeply disappointed and frustrated with the misleading information I received when I decided to switch to Xfinity Mobile. I spent what felt like hours on the phone with an agent who I believed to be honest, only to realize later that he had misled me. The agent convinced me to transfer two phon

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121

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Closed

Where or how can I submit feedback about the Xfinity website?

For some stupid reason, the Xfinity website is *really* challenging to use, just to get basic information. I mean I get logged in just fine and then the "fun" begins (hamburger menu doesn't work, have to login multiple times, etc).  I understand Comcast wants us to use the smartphone applicati

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261

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