Hello, I am facing an issue where none of the systems on my network are able to get above 20-23mbps upload (ethernet or wifi). I have the gigabit package where it should be 1000 mbps down. I previously had an XB7 gateway but was facing issues with devices disconnecting. I also faced issues with por

cannot see hsn 2 or hsn 3 or other shopping channels. get error message on them.

I use one of my Comcast Secondary Accounts to send group emails. My Army Veterans group has approx. 400 users so I have my group broken into 4 groups to stay under the 100 recipients per email limit. So when I want to send an email to the group, I actually send 4 emails. This has worked fine for se

Hello, I would like to set up high-speed internet, TV, and phone service at a second address from my primary home. This current home is in a rural location a couple thousand feet from the nearest pole where Xfinity has a line. Is it even remotely possible for Xfinity to extend service down the stre

I have a repair appointment tomorrow morning and I want to make sure they bring the necessary materials. The buried cable was cut so I have no services to the house. It will need to be spliced if possible.

Hello: I want to turn off voice mail.  I have an answering machine.  My home phone calls are also diverted to my cell phone.  However, there are times (if the modem needs a reset) when a call goes to the Xfinity voice mail and I will not know that because 5 months of the year I am ou

I'm trying to install Xfinity home internet via the Xfinity app, but I encountered an error: 'We couldn't find your gateway.' I checked my cable up to the electrical pole, and it seems to be fine. I even tried linking the Xfinity router directly to the 4-way connector located on the nearest electric

We are building a new home on a road that has Xfinity service already. The house will be about 700 ft from the road (telephone pole) - Power company is having us put in conduit from the pole to the house location, one conduit for power and one conduit for cable service. How do we get started with Xf

I have a major scam that a phone agent with xfinity has committed and has not only set up and ported out my phone number to a missing sim to an account she led me to pay on upfront for the essentials plus I had called to verify as per the instructions on the page. I also have now been charged and ha

I have been trying since May 2023 to get Xfinity to process my approved ACP application. I have spoken with several reps in the ACP Xfinity department and did everything each rep stated needed to be done to FIX THE PROBLEM. Each call its something different. Know they can't even tell me the problem.

Can we "block" identified SPAM email from coming to our email folders? If so, how do we do that?

I was previously paying $50.89 a month, but since my promotional period ended, I’m now paying $80.89 a month. I was wondering if there is another similar promotion or something that could help me with a lower rate. Thank you in advance!

I was told last week that I could get a discount on my services, but I would have to wait until August 1st. Someone was supposed to call me, but never did. So, I called today and I was told there are no discounts. Why was I told last week there were and this week there aren't? Was that just to placa

I have Xfinity service for years. I also have 3 mobile lines. I moved two weeks ago. I put in a move request prior to moving and have e-mail confirmation. The day I moved in 7/15 I chatted via the app to set up my internet. We tried for almost two hours to set it up and could not so the representati

I was having crazy ping deviation using the XB7 and XB8. So I wanted to get my own modem and use my router, the GT-AX11000 Pro. I set my XB7 into bridge mode, hooked it up to the router and everything preformed great. Full speed, etc. But I didn't want to spend the $15 a month on it. So I figured I

My landline phone worked fine until yesterday and now has no dial tone. Cannot make or receive calls now. Phone is wired to Xfinity modem. The landline handsets are charged and being on or off the hook doesn’t make a difference. Modem has been restarted multiple times both through the Xfinity app an

Currently I am paying 20$ per month for 2 years on a security installment. This July bill I was charged the entirety of it instead of 20$. I have spoken to 3 agents that have said they would solve it before August. This however was a blatant lie as the charge went through successfully. I am beyond f

Hello, I recently moved to a new address and opted to move xfinity withe me to my new home. I noticed my rewards tier dropped to Silver. I had Gold tier and been with xfinity nonstop since May 2018. Thanks.

Hello, I got an email this morning saying “we received your cancellation request” and that my service would end tonight. I didn’t request this. Is there a way for me to tell if it’s a legitimate email? I couldn’t find anything on the app or on my account which would do so. If it is legitimate,

See this thread for a little more detail on the issue we were having. We started having issues with our internet in late June 2023 - frequent drops and slowdowns. My wife provides tele-therapy from home, I have two sons who play video games, and I have the occasional Zoom meetings. We have 1.2Gbp