Official

Accepted

Unanswered

Advanced Filters

Search Results (3.3K)

Activity

Accepted Solution

Home phone service has been turned off without authorization or notification to us!!!

Our home phone service which we have had for over 20 years with Comcast has been turned off. We contacted Comcast when we discovered our phones service had been turned off this morning. when we contacted various Comcast reps/robots/more reps etc....we were informed that our phone service has been s

Question

 • Home Phone Service & Equipment

33

2

0

Accepted Solution

Cancelled Xfinity due to a move and never received my final bill

I called to cancel my Xfinity plan a month before I needed to move (more than two moths ago) and my Xfinity plan was disconnected over a month ago, one day before the end of the payment cycle. The equipment I had was returned and the online portal has update to show I no longer have it. I was told I

Question

 • Billing

11

1

0

Accepted Solution

Purchased Channel Lineup not showing in Stream App

Within the Stream app (iOS), I do not see the channel lineup I have recently paid for. 1. To reproduce the issue, I sign in, tap on the 3 line hamburger menu in the top left, tap on 'All channels' under 'Live TV', and I only see free channels like Sky News and Stingray music. 2. I can sign in t

Question

 • Xfinity Stream App

89

3

0

Accepted Solution

Cancel Service

Hello. I would like to cancel service at my residence. I will provide all account information when I am with a representative. Thank you.

Question

 • Customer Service

37

1

0

Accepted Solution

Cable from pole to house, drooping about 6 feet from ground; hazardous

After multiple cable repairs over the last year or so, the cable that goes from the pole to the house is drooping very low to the ground and creating a hazard. And there is a lot of old cable just hanging from pole.  We currently have construction being done on our home and the workers keep ru

Question

 • Customer Service

13

1

0

Accepted Solution

Keep internet service at 2 addresses for up to 5 weeks

Hi there, I'm about to move houses over the course of about a month and want to start my Xfinity internet service at the new house (effectively an account transfer) while keeping internet service at my current place for about 5 weeks. The "transfer internet service" only allows me to have internet s

Question

 • Customer Service

17

2

0

Accepted Solution

Cable utility box is not properly installed

Hi support team, I moved to a newly built community a few months ago, and my neighbor found that a cable utility box in my frontyard is broken, or not properly installed. The lid is not firmly closed, so looks like there's a risk of the box being flooded. Could you help with this?

Question

 • Customer Service

5

1

0

Accepted Solution

Impossible to sign in on Xfinity Internet App (Sign in Loop)

Hi, I've been trying to use the Xfinity Internet App to activate my home wifi access. However, whenever I attempt to sign in, I input the correct credentials, press continue, and then am immediately returned to the previous screen prompting me to sign in. No matter how many times I sign in, I am lo

Question

 • Xfinity App

55

1

0

Accepted Solution

Closed

Report property damage to sprinkler system

The Comcast cable from street to back of my home has cut into sprinkler water lines causing system failure and inoperable system. Request reimbursement for repair and or replacement pipes

Question

 • Customer Service

28

2

0

Accepted Solution

emails

How can I put all users into 1 email address so that when i open the email it will receive all emails associated with the account?

Question

 • Email

54

3

0

Accepted Solution

Equipment fees

I recently canceled my service with you guys in august. When I did the service agent said to wait for information on how to send everything back. I waited and no mail, no call, And I haven’t been able to get into my account. My box of stuff you sent I’ve never used and would rather you take it back

Question

 • Billing

20

1

0

Accepted Solution

Promotional card expired

My card expired 09/21 and I never used it. It is $50 on it. Can I get another one?

Question

 • Customer Service

8

1

0

Accepted Solution

Closed

Possible Suspicious Call/Text from Xfinity worker

Hello. I am not sure if it is the right place to post this, so please feel free to move this thread where you see fit. Today, earlier I had received a text by a guy (and he gave me his first name) who claims to work for Xfinity who picks up the equipment and he's driving in my area, and he woul

Question

 • Customer Service

40

1

0

Accepted Solution

Porting

I just signed up for internet and voice with my land line number ported. It said I would be directed after the order to fill out some documentation for the porting. I was never given a link or directed anywhere to verify the porting.  Does this happen within 24 hours or what?

Question

 • Home Phone Service & Equipment

18

1

0

Accepted Solution

Auto Pay and Paperless billing discount

Hello, I sent a direct message to xfinity support and they asked me to post a public message here. It has been more than 30 days since I activated Auto-Pay and paperless billing. Could you check if I'm eligible for the $10 discount to my Internet Account? Thank you.

Question

 • Billing

51

2

0

Accepted Solution

The time to finish ID verification

How long it will take to finish ID verification and get final confirmation email after uploading pictures of ID into system? It’s been over 24 hours and I called twice today to check. They said I will get confirmation email by today but guess what nothing yet. I called again and the verification t

Question

 • Xfinity Mobile

15

1

0

Accepted Solution

Underground Cable Installation

Hello. My internet has been out since 9/22/2021. Xfinity technician has determined I need a new underground cable installed. The utilities have already been marked and I was told by an Xfinity representative that my appointment is scheduled for 10/18 . I also confirmed it with them.  Today was

Question

 • Customer Service

23

2

0

Accepted Solution

Closed

MoCA setup diagram and Questions

I am looking for confirmation on a seemingly very simple internet setup with my Xfinity internet. I am curious if using MoCA will be possible in my scenario. Per my diagram provided, I have two possible questions: (modem does not have MoCA technology) 1) Do I need two MoCA adapters in my current sc

Question

 • Your Home Network

1.1K

4

0

Accepted Solution

Sweepstakes Promotion iPad Pro

I continue to receive text messages from Comcast telling me to complete the order for an iPad Pro. The sweepstakes requires a $1 shipping payment to receive the iPad Pro from Comcast. However, each time I use my credit card for the $1 payment I get a message ’ERROR the customer has been blacklisted’

Question

 • Customer Service

11

1

0

Accepted Solution

Cannot find the buried cable to connect to home network

I recently purchased the home and I am trying to hook up Xfinity internet. It looks like the previous owner had Direct TV installed and their technician just cut all of the existing coax cables.

Question

 • Customer Service

10

1

0

New to the Community?

Start Here