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XB8 availability

I currently have gigabit service and I would like to upgrade my gateway to the XB8, can you help point me in the right direction? Thank you!

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 • Customer Service

556

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Peacock access

If I have access to peacock premium through my X1 box (main tv) can I also gain access through Roku or Amazon stick, etc. on my other TV's in house?

Question

 • Non-X1 Service

1.4K

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Never received my self installation kit.

I ordered a self installation kit well over a week ago on the 7th first time I got tracking info was tonight the 15th saying it was delivered on the 8th. I never got this kit, it’s extremely frustrating as I need internet asap. 

Question

 • Customer Service

19

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Comcast or Xfinity (ISP is stating my site is not secured)

I have a site that I manage and I can't view it from home. I did a trace and it stops right after comcast. Error message claims that the connection to the site is not secure. I can view this site elsewhere just not on my router. Its so weird. I reset router, cleared the cache, used different browser

Question

 • Your Home Network

101

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Any update to Xfinity Stream availability on Sony Smart TVs?

I cannot find the Stream app on my new Bravia. When we signed up for the service, the in-store reps stated it was available on ALL modern streaming TVs. This is misleading and pathetic garbage. WHEN WILL THIS BE AVAILABLE??? And when will in-store reps give HONEST information?

Question

 • Xfinity Stream App

65

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How to I cancel my TV service but keep my internet?

I need to cancel my TV. Please tell me how I do that.

Question

 • Customer Service

40

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Construction around easement

I am trying to figure out if I need approval from xfinity to install fencing around possible easements at a community. If so, what is required of the community to get the approval. How do I figure out if xfinity is part of the easement? Calling was not helpful as they told me it was a city issue, bu

Question

 • Customer Service

46

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I need a cable buried in my yard

I have an exposed cable in my yard that should be buried to avoid a yard service accident and tripping hazard. Please provide assistance in this effort. Thanks!

Question

 • Customer Service

26

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Hmm, the page didn't load correctly

I placed a new order this morning, and verified my email and phone number. No confirmation email of the order though, and now I'm stuck in the infinite login loop (based on what I saw other users saying).  I have had xfinity service many years ago, and it was likely tied to the same email addr

Question

 • Sign-In and Account Management

71

4

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Unable to restart or resume while watching a recording in the stream app

I start watching a recorded show and stop watching it. I go back to finish it and press watch. A window comes up for only a moment that says “Resume/Restart” and disappears quickly. I am unable to choose either options. This occurs with a recording that is complete as well as recordings that are sti

Question

 • Xfinity Stream App

225

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Xfinity Plan Change

Is this where plan change arrangements need to be made? Every option within Xfinity.com is a downward spiral to failure.

Question

 • Customer Service

28

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Xb8 modem

i would like to upgrade my xb7 modem/router to the new xb8 ? thanks JV

Question

 • Customer Service

83

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Landscapers cut a cable behind my townhouse and internet is now out.

Landscapers cut a cable behind my townhouse and internet is now out. Whoever installed the cable coming out of the ground left just bare cable.  I’m assuming Xfinity were the ones that installed it.

Question

 • Customer Service

53

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Turner Classic Movies

TCM was supposed to be part of my Digital Starter plan - it shows up on the computer when I search the list of channels in my plan -- but when I try to get it on the TV it tells me that I need a subscription. I have tried through about an hour on the phone with customer support and online to figure

Question

 • Channels and Programming

66

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New Gibabit customer - XB8

I signed up for the GB service from xfinity in last few days but I was provided a XB7 instead of XB8 and was wondering if I could try the XB8 ( I have the latest Samsung S22 ultra and would love to try the newest 6E features)

Question

 • Customer Service

48

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how do you check upstream/downstream activity?

I have an Arris TG3482G leased from Xfinity. I know how to login to 10.0.0.1 but I don't see where I can check my downstream/upstream status. How can I check it ? I have seen some post with lot of output about it, but I don't seem to find it. Regards, Sankar

Question

 • Your Home Network

89

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Certain Shows on Paramount Plus Blocked Through Xfinity

I originally subscribed to Paramount Plus though Xfinity to watch Evil. I could access the app with no problem, but when I wanted to watch that program, it said certain content was unable to be seen through Xfinity.  So I subscribed to Paramount Plus through Prime Video.  I can see the sh

Question

 • Xfinity Stream Website

413

3

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Requesting public Xfinity WiFi Hotspot at new station, how to?

Hi! I live in Cambridge, MA, and have been benefiting from the public Xfinity WiFi Hotspots available within most of the "T" MBTA subway stations for quite a while. The Newly relocated Lechmere station has recently reopened, but unfortunately there are not a single public Xfinity WiFi

Question

 • Customer Service

61

3

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XB8 Availability

I was wondering when the XB8 will be available in the Philadelphia area?

Question

 • Customer Service

226

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Not getting Magnolia channel any longer on TiVo with Cablecard

My wife called Comcast today to let them know we recently stopped getting Magnolia (she needs her Chip & Joanna fix). They are dispatching a tech to the house tomorrow.  I'm not really sure what a tech is supposed to even look at with my TiVo with cablecard.  This sounds more like som

Question

 • Non-X1 Service

75

1

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