I need to cancel my services and I'm unable to find the direct message option to send the message. Can someone direct me?

I have recently exchanged my old XB6 gateway for a new XB8 gateway. I had to have an agent activate the new gateway. I forgot I needed to separate the 2.4 band and the 5 band and need to do so as I have several devices that will only connect at 2.4. I went in the admin tool using my browser and it r

I do not have any dial tone on my home phone. I read and followed the trouble-shooting article. I plugged my phone directly into the X1 modem in the phone port and I don't have any dial tone. What should I do now?

There is absolutely NO excuse for service to be interrupted. EVER. I had AT&T for over 20 years and have no recollection of the service dropping. This is completely unacceptable and 100% incompetence. As a customer for only a week now, and having a nightmare getting set up, now this? I will be remov

I need to speak to a customer service person. First of all I have a camera that’s down and my XFINITY Home is not working. Secondly I need to talk to somebody about my $500 Xfinity bill. If I don’t hear back from someone I’m canceling all my services and putting on blast how bad XFINITY is.

I am writing to express my extreme disappointment and frustration regarding an unauthorized charge for Xfinity Mobile Unlimited service on my account. On Oct 4, I switch my Internet service to a new plan and there was a promotion in green on the website saying that "Get a line of Xfinity Mobile Unli

Ok I get it, do not try and tag the ticket, if I have to type this thing out one more time I’m gonna flip. My internet has a 2.4g and 5g version I’m sure you know, 5g is much faster and I need that for work. The 5g stopped working. I cannot connect to it. I have restarted the modem, I have troublesh

My modem has 2 Ethernet ports on the back that are no longer working. I need a replacement

Hello, I had an Xfinity Tech come out recently and ever since they had come out I have been noticing a second WiFi connection under the same name as my own, one of them does not allow me to connect at all and the second one attempts to connect, but fails due to weak signal. When the tech was here it

I recently switched modems from xfinity gateway to an Arris s34 and have been getting horrible speeds since the switch (40-50mbs down, 30-40mbs up). I pay for the gigabyte internet and had no problems before the switch. I have cat6 cord plugged into the 2.5 gb port on modem, running on cat6 to a 1 g

Do I have to do anything to activate phone connection in Bonaire

On 6/30/25 my honeywell thermostat dropped its connection to my xFinity router. It has been functioning fine for nearly 2 years. I've restarted both the thermostat and router, and attempted reconnecting 4 times. Message is that the connection attempt has timed out. I called Honeywell support (Reside

Want to set up second email

On January 10, XFinity sent a contractor to our home to bury a cable line. The actions taken by the contractor that day constitute major violations of XFinity company policy. They dug in the middle of the winter (January), during a snow storm when they could not see the ground. They did not have a u

I have been having issues with my phones connecting to our pods ever since we got them. It is behaving exactly the same as this other support post that was posted a few months ago: https://forums.xfinity.com/conversations/your-home-network/xfi-pod-issue/6795859182448c7bf16bfca0. Someone stated that

I am in a different state and need to activate the modem that was sent to my residence in Washington. Is there a way that my friend there can activate my internet? Add their number to my account or ???

My partner and I are moving into a new home in the same metro area in a month. We would like service at the new address in addition to our current address for the next 30/45 days until we are fully moved. We will end service at the old/current address when the transition is done. how do I add a seco

Need help connecting to internet

I need to initiate a property damage claim with Xfinity. My lawn was dug up by one of your subcontractors and was assured they would repair the damage. That has NOT happened!

Do you have a plan for senior citizens? I’ve tried to call but can’t get through to a live person