Add second address to account

My partner and I are moving into a new home in the same metro area in a month.

We would like service at the new address in addition to our current address for the next 30/45 days until we are fully moved. We will end service at the old/current address when the transition is done.

how do I add a second address to my existing account? The AI assistance chat is not helpful and provides me the wrong information for other needs not what I want.

Responses

Oldest First

Selected Oldest First

Again

Expert

•

32.3K Messages

2 months ago

@user_yj55j5

My partner and I are moving into a new home in the same metro area in a month.

We would like service at the new address in addition to our current address for the next 30/45 days until we are fully moved. We will end service at the old/current address when the transition is done.

how do I add a second address to my existing account? The AI assistance chat is not helpful and provides me the wrong information for other needs not what I want.

You can't add a second address to your account, you will need a brand new account at the second address.

(edited)

0

U

user_yj55j5

Visitor

•

4 Messages

2 months ago

Based on this forum and internet searches this is something Xfinity does assist with. Is this a recent change they have stopped?

1

0

Again

Expert

•

32.3K Messages

@user_yj55j5

Based on this forum and internet searches this is something Xfinity does assist with. Is this a recent change they have stopped?

It's always been this way. An account number is "tied" to an address. Different addresses, different account [numbers]. You can link the accounts together, however.

An Official Employee will be along to help you here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

Like

Reply

2 months ago

0

XfinityChelseaB

Official Employee

•

2K Messages

2 months ago

Hello @user_yj55j5, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

0

Customer Service

user_yj55j5

Add second address to account

My partner and I are moving into a new home in the same metro area in a month.

We would like service at the new address in addition to our current address for the next 30/45 days until we are fully moved. We will end service at the old/current address when the transition is done.

Again

My partner and I are moving into a new home in the same metro area in a month.

We would like service at the new address in addition to our current address for the next 30/45 days until we are fully moved. We will end service at the old/current address when the transition is done.

user_yj55j5

Again

XfinityChelseaB

New to the Community?

Customer Service

user_yj55j5

Add second address to account

My partner and I are moving into a new home in the same metro area in a month. We would like service at the new address in addition to our current address for the next 30/45 days until we are fully moved. We will end service at the old/current address when the transition is done.

Again

My partner and I are moving into a new home in the same metro area in a month. We would like service at the new address in addition to our current address for the next 30/45 days until we are fully moved. We will end service at the old/current address when the transition is done.

user_yj55j5

Again

XfinityChelseaB

New to the Community?

My partner and I are moving into a new home in the same metro area in a month.

We would like service at the new address in addition to our current address for the next 30/45 days until we are fully moved. We will end service at the old/current address when the transition is done.

My partner and I are moving into a new home in the same metro area in a month.

We would like service at the new address in addition to our current address for the next 30/45 days until we are fully moved. We will end service at the old/current address when the transition is done.