lkd94's profile

Visitor

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1 Message

Monday, June 30th, 2025

Trying. To activate my internet connection

Need help connecting to internet 

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Official Employee

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4.3K Messages

29 days ago

Hi lkd94! Thanks for visiting our Xfinity Forum. We appreciate you choosing Xfinity as your service provider and would love to assist you with activating your service. You can download the Xfinity app on your mobile phone to activate your internet in minutes. 

 

Just to confirm, have you tried to follow the steps provided in this link https://forums.xfinity.com/conversations/internet/answered-how-to-self-install-and-activate-your-internet-equipment/602da4a9c5375f08cd852fa4

 

We look forward to assisting you!

 

(edited)

Visitor

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13 Messages

27 days ago

It says I will need the app. But when I try to download the app, "Your device isn't compatible with this version."

Expert

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112.1K Messages

27 days ago

@user_hxcu4p 

Try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.

Visitor

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13 Messages

Looks like that's a dead end. Same answer. Use the app. 

Expert

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112.1K Messages

@user_hxcu4p​ 

Give this one last shot. Call 1-800-comcast and tell a rep that you would like to have a new modem activated / provisioned for service. If that doesn't work for you, I will escalate the issue to the Comcast employees here.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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1.9K Messages

@user_hxcu4p - What make and model are you using to download and activate the app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Problem Solver

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716 Messages

27 days ago

Your phone is too old for the update. It needs a later version of the OS than your phone supports.

You can call 1-855-652-3446.  That is the xfinity activation number.  You should have your gateway connected to power, turned on, and connected to the cable in your home.  You will need to read the agent who helps you some information from the label that is on the bottom of the gateway.  Once it is activated, change the password...and don't use a word that is readable.

Visitor

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13 Messages

How do you change the password without the app?

Official Employee

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948 Messages

@user_hxcu4p Try this page https://register.xfinity.com/. Let us know if it works. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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13 Messages

No. Led nowhere. That didn't work.        

Official Employee

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1.5K Messages

@lkd94 thank you for checking, and sorry to hear that didn't work either. I was checking to see if the network information can be updated logging in online, but the password reset is for the Xfinity ID and not the home network.

I really appreciate you attempting everything that is being asked, and want to help ensure your equipment is able to get activated. Since we've already attempted multiple steps, and still no resolution. When you have time please send a direct message and I can run through the equipment activation process. 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it


I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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