Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.
Hi there, @user_agy2f1 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry your 2 ports are not working Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
EG
Expert
•
112.1K Messages
26 days ago
@user_agy2f1
Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.
Good luck !
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XfinityRichard
Official Employee
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2.2K Messages
24 days ago
Hi there, @user_agy2f1 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry your 2 ports are not working Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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0
EG
Expert
•
112.1K Messages
24 days ago
@user_agy2f1
Have you had a chance to try those things ?
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