I need to cancel my services and I'm unable to find the direct message option

Hello d_roman we'd love to hep! Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

Click  "Sign In", if necessary

Click the  "Peer to peer chat" icon or https://comca.st/3wjbsKk

Click the New message"(pencil and paper) icon

@d_roman 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478