Visitor
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2 Messages
Change wifi name to separate 2.4 and 5 networks
I have recently exchanged my old XB6 gateway for a new XB8 gateway. I had to have an agent activate the new gateway. I forgot I needed to separate the 2.4 band and the 5 band and need to do so as I have several devices that will only connect at 2.4. I went in the admin tool using my browser and it referred me to the Xfinity App. When I clicked on the wifi button at the bottom of the app screen, the app presented me with a sparse screen with no relevant options. In reviewing the online help, it says that settings are not available if advanced wifi settings are enabled. How do I disable these advanced settings so that I may change the wifi names to separate the bands? Attempts to use the assistant to accomplish this have been futile. I have been unable to trigger the assistant to put me in contact with a live person to help.
XfinityRoberto
Official Employee
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1.8K Messages
2 months ago
Hello and welcome to Comcast @SQLGuy1. Our newer gateways, do not have the availability of separating the 2.4 and 5Ghz like the old XB6 modem. The last one to have the option is the XB7 gateway.
Historically, you were encouraged to use a different WiFi name and password for each band. You then had to choose which band your devices should connect to. Knowing which would provide the best connection and performance was guesswork.
That’s now changed. With the advanced intelligence of xFi Gateways, using the same name and password for the 2.4 GHz, 5 GHz and 6GHz (if applicable) bands lets the Gateway sort out which one will provide a better connection at any given time. You will still have all bands and all the associated functionality, channels and range. However, by using the same WiFi name and password for all, devices will connect seamlessly to the most optimal band at any given time. This is called "band steering."
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user_0g6dm1
Visitor
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1 Message
1 month ago
Hi, if I do not wish to separate the bands but simply want to create another separate name and password for say devices and guests, is this possible?
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EG
Expert
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112.1K Messages
28 days ago
@XfinityVianney
Check your second link. It gives a 404 error.
@user_0g6dm1
https://www.xfinity.com/support/articles/help-guests-get-online
(edited)
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user_3l3y07
Visitor
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8 Messages
26 days ago
Because of some legacy devices that don't seem to work with 2.4GHz when multiple bands use the same name, I spent >1.5 hours with technical support trying to give the bands different names. In the end they told me it couldn't be done, BUT that's not true! THERE IS A SOLUTION!
If you use the Xfinity app and go to WiFi at the bottom and then hit the WiFi details button It will bring up a list of the multiple bands (all sharing the same name). Click on one of them and it will give you a QR code and, at the bottom, an option to "Edit WiFi settings". Click on this and below the first set of entries and the Broadcast WifFi name, there's a "Split bands (not recommended)" slider. Turn this on and you can give different bands different names and passwords. Woohoo!
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