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Tjfrancom
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Thursday, July 3rd, 2025

5ghz internet not working

Ok I get it, do not try and tag the ticket, if I have to type this thing out one more time I’m gonna flip. My internet has a 2.4g and 5g version I’m sure you know, 5g is much faster and I need that for work. The 5g stopped working. I cannot connect to it. I have restarted the modem, I have troubleshooted in the app. I thought it was range but now devices right next to it can’t connect. 

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24 days ago

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user_65f0ap

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26 days ago

I'm having the same issue also. The 5ghz is no longer showing. The issue started about 3 weeks ago and has been downhill since then.

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XfinityJon

Official Employee

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383 Messages

Hey there user_65f0ap. I am happy to assist further with this. I do have a couple questions to help me understand better. Do you have an Xfinity gateway or your own modem? If ours, is it one of the white gateways? Our newer gateways have both channels built in and normally assign devices to the channels they are best suited for automatically. 

 

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24 days ago

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user_outback

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1 Message

26 days ago

My 5ghz is not longer showing also!

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XfinityEmilyB

Official Employee

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2.2K Messages

 

user_outback Welcome to our community forum and thank you for letting us know that you're not seeing your 5GHz WiFi network when you try to connect. What troubleshooting steps have you tried so far? You can use this helpful guide to get started if needed. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

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XfinityVictor

Official Employee

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1.5K Messages

24 days ago

 

Tjfrancom Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. Is the equipment connected to a splitter? 

 

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