Visitor
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1 Message
Xfinity customer service is AWFUL
I need to speak to a customer service person. First of all I have a camera that’s down and my XFINITY Home is not working. Secondly I need to talk to somebody about my $500 Xfinity bill. If I don’t hear back from someone I’m canceling all my services and putting on blast how bad XFINITY is.
XfinityMatthew
Official Employee
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349 Messages
2 days ago
Hello @user_zro2ww thanks for reaching out to us here on Xfinity Forums. We would be more than happy to assist with troubleshooting the Xfinity Home service and can certainly look into your billing for you. To get started with both of those please send a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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