Visitor
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6 Messages
Xfi Pod issue
I have been having issues with my phones connecting to our pods ever since we got them. It is behaving exactly the same as this other support post that was posted a few months ago: https://forums.xfinity.com/conversations/your-home-network/xfi-pod-issue/6795859182448c7bf16bfca0. Someone stated that it was an issue with the newer gen modems and how they handle the different bands.
I am still seeing that exact same issue however that case has already been closed with no comments from xfinity other than asking people to message them directly for help. Is there any fix for this with the new modems or is any patch planned soon? I have been trying to get help from support, but nobody has been able to give me anything better than trying to restart the pods. If there isn't a fix for this then I'll have to return these pods and come up with my own solution to extend our wifi.
Accepted Solution
user_0fchpg
Visitor
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6 Messages
1 month ago
After direct messaging support here then getting a tech to come out and try to fix this issue we were unable to resolve it. I have purchased a different brand of wifi extender that is working great. I will be returning these xfi pods and looking for a refund.
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user_323c89
Contributor
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101 Messages
2 months ago
See if this might help.
https://forums.xfinity.com/conversations/your-home-network/iphone-wont-automatically-reconnect-to-wifi-with-x-i-gateway/682e23be8b62963bf7e2b551?commentId=682eb1fe8b62963bf7ec542f
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XfinitySeth
Official Employee
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435 Messages
2 months ago
Howdy user_0fchpg 👋 Thanks for taking the time to be part of our community with your post! I understand how important it is to get a stable connection across all devices in your home, and rest assured you're in the right place for help with your xFi Pods 👍
When it comes to your phones connecting to your xFi Pod, can you describe what specific features or issues you're running while it's connected?
(edited)
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