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Jmy1cube
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Sunday, January 26th, 2025 12:45 AM

Xfi Pod issue

Recently got an Xfi pod to expand coverage. It tests as good connection and speed is well over 300mb. All things work fine but on my iPhone 15 pro. Some apps and links don’t fully load in. For example facebook posts load in but images are just grey space. they work on my iPad and laptop but not iPhone. If I walk closer to the Xfi router they then fill in. I feel like it’s possibly a firewall or port issue? If so, how can I fix? 

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14 days ago

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user_25leme

1 Message

2 months ago

Exactly having the Same problem

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CC_Tony

Retired Employee

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1.4K Messages

2 months ago

Hello, @Jmy1cube! That is a super weird issue to have. Can you verify that your devices are all using the same security protocols? Also, does restarting your phone change this at all?

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JustWantThingsToWork

Visitor

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@XfinityTony​ - We are having the exact same issue with our iPhone 13's.  The issue started a couple of weeks ago while connecting to our pod that had been working perfectly for months.  Once I disconnected the pod, the iPhones worked on the network again so I returned the pod and y'all send me a new one.  I plugged it in and for the first two days everything was working but now there is an extensive lag (10-15 seconds to load a web page and longer when using apps) and/or incomplete page/app loading when the iPhones are connected to the pod.  Please know my windows devices connect and work seamlessly.  Did you release a firmware update that could be causing this issue?

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1 month ago

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XfinityThomasC

Official Employee

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2.3K Messages

Hello, @JustWantThingsToWork

Apple releases updates all the time, so there is no way to know how that will affect services until it gets reported by multiple people experiencing the same issue. From a security standpoint I'm wondering does your phone recognize the pod as a device on your account? 

 

 

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1 month ago

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Jmy1cube

2 Messages

If you mean when I open the Xfinity account yes it does.  

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16 days ago

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XfinityKassie

Official Employee

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1.6K Messages

 

Jmy1cube Thank you! We may need to take a closer look to see if there something that could be causing the issue. Can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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haltersweb

1 Message

16 days ago

I have been having the exact same problem you describe with my iPhone when connected to the 2nd Gen Pod.  I've had this problem for about a month.  Only with my iPhone 12.  My MacBook Air and my iPad don't have this issue.  When my iPhone is connected directly to the gateway I do not have this problem.

When connected to the 2nd Gen Pod:

  • Facebook only shows gray boxes instead of picture
  • YouTube grinds to a halt
  • Safari often says i'm not connected even though my Xfinity App shows my phone is connected.

My workaround for a couple of weeks was to connect to Xfinity Mobile or xfinitywifi instead of my personal WiFi network.  But it won't let me do that anymore either.

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XfinityMarcos

Official Employee

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2.2K Messages

Hi haltersweb, I appreciate you taking the time to visit our Forum and for including all of those relevant details in your comment. Let's work on this together and find a resolution. When you're experiencing this issue with your iPhone, are you able to confirm your network is showing as connected on the device? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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