J

Sunday, January 26th, 2025 12:45 AM

Xfi Pod issue

Recently got an Xfi pod to expand coverage. It tests as good connection and speed is well over 300mb. All things work fine but on my iPhone 15 pro. Some apps and links don’t fully load in. For example facebook posts load in but images are just grey space. they work on my iPad and laptop but not iPhone. If I walk closer to the Xfi router they then fill in. I feel like it’s possibly a firewall or port issue? If so, how can I fix? 

1 Message

2 months ago

Exactly having the Same problem

Retired Employee

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1.4K Messages

2 months ago

Hello, @Jmy1cube! That is a super weird issue to have. Can you verify that your devices are all using the same security protocols? Also, does restarting your phone change this at all?

Visitor

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1 Message

@XfinityTony​ - We are having the exact same issue with our iPhone 13's.  The issue started a couple of weeks ago while connecting to our pod that had been working perfectly for months.  Once I disconnected the pod, the iPhones worked on the network again so I returned the pod and y'all send me a new one.  I plugged it in and for the first two days everything was working but now there is an extensive lag (10-15 seconds to load a web page and longer when using apps) and/or incomplete page/app loading when the iPhones are connected to the pod.  Please know my windows devices connect and work seamlessly.  Did you release a firmware update that could be causing this issue?

Official Employee

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2.4K Messages

Hello, @JustWantThingsToWork

Apple releases updates all the time, so there is no way to know how that will affect services until it gets reported by multiple people experiencing the same issue. From a security standpoint I'm wondering does your phone recognize the pod as a device on your account? 

 

 

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2 Messages

If you mean when I open the Xfinity account yes it does.  

Official Employee

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1.6K Messages

 

Jmy1cube Thank you! We may need to take a closer look to see if there something that could be causing the issue. Can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

24 days ago

I have been having the exact same problem you describe with my iPhone when connected to the 2nd Gen Pod.  I've had this problem for about a month.  Only with my iPhone 12.  My MacBook Air and my iPad don't have this issue.  When my iPhone is connected directly to the gateway I do not have this problem.

When connected to the 2nd Gen Pod:

  • Facebook only shows gray boxes instead of picture
  • YouTube grinds to a halt
  • Safari often says i'm not connected even though my Xfinity App shows my phone is connected.

My workaround for a couple of weeks was to connect to Xfinity Mobile or xfinitywifi instead of my personal WiFi network.  But it won't let me do that anymore either.

Official Employee

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2.2K Messages

Hi haltersweb, I appreciate you taking the time to visit our Forum and for including all of those relevant details in your comment. Let's work on this together and find a resolution. When you're experiencing this issue with your iPhone, are you able to confirm your network is showing as connected on the device? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

7 days ago

After having the same issues, this is what I discovered. Everything was good regarding my phone 15 pro max seemlessly transitioning from the gateway (modem/router) to the xpod when in another part of the house.......until I upgraded to the new xFi modem. Thats when it all went south. Signal drops, terrible connections, once it connected to the gateway that was it, I could be standing next to the xpod in the other room but my phone would remain connected to the gateway even if the xpod showed as having a great connection (via the app). I had Xfinity come out and even the tech couldnt figure it out. As if he have never seen this before. As soon as I started searching the internet, I found thousands of people having the same issue. Ultimately, with some indepth research I was able to figure out that it all came down to the configuration of the new modem. I logged in from my computer to see how the modem was set up but quickly found the areas within the modem that I needed to adjust were locked out and all controlled by the new xFinity app.  The culprit to the entire problem is that the new modems have three wifi bands BUT ALL of them are bound together. Meaning instead of being separate wifi channels where the user can manually connect specific devices to a specific band (2.4ghz, 5ghz and 6ghz), they are all working together as one now. xfininity seems to think this is a better way of using the bandwidth in hopes of speeding up all connected devices. The only problem is that the slower band (2.4ghz) is much stronger and goes through walls. The other two are much faster wifi bands, yes. However, they are also much weaker wifi signals and are really only designed for line of sight connections. The problem with banding all three bands together is that your phone or laptop that may be moving around the house cannot switch between those signals automatically at two different speeds. So what those devices do, is they hold on to the one wifi signal as long as it can until it drops out. Unfortunetly, once it drops out, it may not pick up the new wifi signal even if you are standing right next to the xPod. So what we have been forced to do everytime we move from one area of the house to the other is go into iphone settings, into wifi, open that gateway connection and click forget this device. THen once it drops it completely, go back in and select your home wifi again, manually enter the password and then it will connect directly to the xpod...the connection will be strong but only until we go back to the other side of the house where it will try to stay connected to the xpod signal until it get so weak it just drops. THen we will have to log out and then back in to connect back to the gateway (modem) in the main part of the house. This new xfi tri band modem [Edited: Language]! Either unlock the three bands like the old modems were where we can manually connect whatever device we wanted to the best band for that device or come up with a better plan. But to just band all three wifi signals together as one and then lock the customers out from being able to lock in a device to a specific band without telling anyone is just garbage. And dont get me going on xFinity's lack of online, phone or in person support. Everything is this new automated, voice promted, customer service bot response system. For the rates we are paying, we should be able to call a customer service number and actually talk to someone who can pull up our account and walk us trough some trouble shooting options.  Even the service tech that came out could not resolve the lack of consisten wifi connection issue and said he didnt have any ideas. Diamond Member but you sure wouldnt know it. Currently looking at other companies

(edited)

Official Employee

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2.4K Messages

Hello, @user_g92l16

 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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