2 Messages
Xfi Pod issue
Recently got an Xfi pod to expand coverage. It tests as good connection and speed is well over 300mb. All things work fine but on my iPhone 15 pro. Some apps and links don’t fully load in. For example facebook posts load in but images are just grey space. they work on my iPad and laptop but not iPhone. If I walk closer to the Xfi router they then fill in. I feel like it’s possibly a firewall or port issue? If so, how can I fix?
user_25leme
1 Message
3 months ago
Exactly having the Same problem
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CC_Tony
Retired Employee
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1.4K Messages
3 months ago
Hello, @Jmy1cube! That is a super weird issue to have. Can you verify that your devices are all using the same security protocols? Also, does restarting your phone change this at all?
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haltersweb
1 Message
2 months ago
I have been having the exact same problem you describe with my iPhone when connected to the 2nd Gen Pod. I've had this problem for about a month. Only with my iPhone 12. My MacBook Air and my iPad don't have this issue. When my iPhone is connected directly to the gateway I do not have this problem.
When connected to the 2nd Gen Pod:
My workaround for a couple of weeks was to connect to Xfinity Mobile or xfinitywifi instead of my personal WiFi network. But it won't let me do that anymore either.
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user_g92l16
1 Message
1 month ago
After having the same issues, this is what I discovered. Everything was good regarding my phone 15 pro max seemlessly transitioning from the gateway (modem/router) to the xpod when in another part of the house.......until I upgraded to the new xFi modem. Thats when it all went south. Signal drops, terrible connections, once it connected to the gateway that was it, I could be standing next to the xpod in the other room but my phone would remain connected to the gateway even if the xpod showed as having a great connection (via the app). I had Xfinity come out and even the tech couldnt figure it out. As if he have never seen this before. As soon as I started searching the internet, I found thousands of people having the same issue. Ultimately, with some indepth research I was able to figure out that it all came down to the configuration of the new modem. I logged in from my computer to see how the modem was set up but quickly found the areas within the modem that I needed to adjust were locked out and all controlled by the new xFinity app. The culprit to the entire problem is that the new modems have three wifi bands BUT ALL of them are bound together. Meaning instead of being separate wifi channels where the user can manually connect specific devices to a specific band (2.4ghz, 5ghz and 6ghz), they are all working together as one now. xfininity seems to think this is a better way of using the bandwidth in hopes of speeding up all connected devices. The only problem is that the slower band (2.4ghz) is much stronger and goes through walls. The other two are much faster wifi bands, yes. However, they are also much weaker wifi signals and are really only designed for line of sight connections. The problem with banding all three bands together is that your phone or laptop that may be moving around the house cannot switch between those signals automatically at two different speeds. So what those devices do, is they hold on to the one wifi signal as long as it can until it drops out. Unfortunetly, once it drops out, it may not pick up the new wifi signal even if you are standing right next to the xPod. So what we have been forced to do everytime we move from one area of the house to the other is go into iphone settings, into wifi, open that gateway connection and click forget this device. THen once it drops it completely, go back in and select your home wifi again, manually enter the password and then it will connect directly to the xpod...the connection will be strong but only until we go back to the other side of the house where it will try to stay connected to the xpod signal until it get so weak it just drops. THen we will have to log out and then back in to connect back to the gateway (modem) in the main part of the house. This new xfi tri band modem [Edited: Language]! Either unlock the three bands like the old modems were where we can manually connect whatever device we wanted to the best band for that device or come up with a better plan. But to just band all three wifi signals together as one and then lock the customers out from being able to lock in a device to a specific band without telling anyone is just garbage. And dont get me going on xFinity's lack of online, phone or in person support. Everything is this new automated, voice promted, customer service bot response system. For the rates we are paying, we should be able to call a customer service number and actually talk to someone who can pull up our account and walk us trough some trouble shooting options. Even the service tech that came out could not resolve the lack of consisten wifi connection issue and said he didnt have any ideas. Diamond Member but you sure wouldnt know it. Currently looking at other companies
(edited)
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