No Dial Tone for Home Phone

@XfinityDemitrius​ I'm having the same problem. Replaced a xfinity modem yesterday with another xfinity modem. Phone service isn't working. No dial tone, no blinking light in the #1 slot of the modem (others are blinking). Internet is fine, TV is fine, security is fine, cell phone is fine, it's just the home phone.

Tried plugging the phone jack directly into the wall below the cable input, nada.

Help! 😊

Resolved via live chat.

Hey there oreosmeow we're glad that you have a working dial tone again! Did our agents help reset things in the system, and that got things sorted out? 

@XfinityDemitrius​ cannot get dial tone.  today had a new modem plugged in but cannot get a dial tone on home phone

What do need to do?

Thank you for reaching out to us here for help with your dial tone on your home phone, user_5hmjhb. You've reached the right team. As a quick reminder, the Xfinity app works great to troubleshoot your services and fix issues. Our team is here to assist as well. Let's take a closer look together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message