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Visitor

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1 Message

Monday, January 27th, 2025 12:07 AM

No Dial Tone for Home Phone

I do not have any dial tone on my home phone. I read and followed the trouble-shooting article. I plugged my phone directly into the X1 modem in the phone port and I don't have any dial tone. What should I do now?

Problem Solver

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693 Messages

5 months ago

Possibly check your phone's tech support, it could be your phone.

Official Employee

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1.9K Messages

5 months ago

Hey @user_2d5774, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Voice service. I would be more than happy to offer my assistance looking into this further for you. Have you recently swapped modems or devices? Is the Xfinity Internet service still working as expected?

Visitor

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2 Messages

@XfinityDemitrius​ I'm having the same problem. Replaced a xfinity modem yesterday with another xfinity modem. Phone service isn't working. No dial tone, no blinking light in the #1 slot of the modem (others are blinking). Internet is fine, TV is fine, security is fine, cell phone is fine, it's just the home phone.

Tried plugging the phone jack directly into the wall below the cable input, nada.

Help! 😊

Visitor

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2 Messages

Resolved via live chat.

Official Employee

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1.8K Messages

Hey there oreosmeow we're glad that you have a working dial tone again! Did our agents help reset things in the system, and that got things sorted out? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

@XfinityDemitrius​ cannot get dial tone.  today had a new modem plugged in but cannot get a dial tone on home phone

What do need to do?

Official Employee

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2.5K Messages

Thank you for reaching out to us here for help with your dial tone on your home phone, user_5hmjhb. You've reached the right team. As a quick reminder, the Xfinity app works great to troubleshoot your services and fix issues. Our team is here to assist as well. Let's take a closer look together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

6 days ago

no dial tone on xfinity home phone

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