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Free TV Week 2022 - Presented by Xfinity Rewards

Starting November 22nd – 28th, we are bringing back a special week, Free TV Week. This will be your chance to watch premium content at no extra cost. Included with Free TV Week is select programming from HBO Max, STARZ, Epix, Prime Video and Showtime so you can watch tons of free content with

Articles

 • Channels and Programming

5.5K

32

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Update on iPhone 14 Shipments

Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate yo

Question

 • Xfinity Mobile

3.6K

41

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Xfinity TV Issue - 11/6/2022

We’ve addressed the issue that was affecting some customers’ Xfinity TV services. Check to see if you’re back up and running. If you’re still having a problem, please continue to hold for support. Thank you for your patience.

Question

 • Channels and Programming

1.4K

24

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Hurricane Ian

**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is updat

Question

 • Customer Service

6.8K

77

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peer to peer chat

how to access to talk to someone about $0 showing up on EEB benefits

Question

 • Customer Service

379

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0

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New account modem return

I received an old Arris TG1682G modem/router with my new xfinity account. I have a much better Netgear modem/router that is more compact and approved for use by Comcast.  May I return the Arris TG1682G modem/router to an xfinity store and have the monthly charges for it removed from the billin

Question

 • Customer Service

153

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0

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How do I search for forum posts?

How do I search for forum posts?

Question

 • Getting Started

168

3

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Call from "Starbucks Cof" but claimed he was representing Comcast Business, HA!

Got a bizarre call from [Edited: "Personal Information"] "Starbucks Cof" today. "Jacob" stated he was supposed to check in with newly formed business's for Comcast regarding the services in their areas.  Here's the info he mentioned:  Stated I had just gotten a new Business formed in my S

Question

 • Customer Service

136

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0

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Remove Newsmax

After Jan 6, 2021, and the deaths of 5 people I do not want to fund any news source that participated in delivering misinformation that caused so many people to riot. [Edited: "Inflammatory"].  I do not want to fund this news agency in any form, that includes in the 'program fees' of my cable

Question

 • Channels and Programming

1.2K

4

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Apple tv

Was announced in October there would be Apple TV on X1 Box. Is there a date yet for it to begin, still waiting.

Question

 • X1

727

9

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vTech Handset

Trying to add a vTech handset to existing Panasonic base unit; the vTech will not work correctly: can call out but not receive calls. Which is weird because a billion-year old corded Radio Shack and a million-year-old Uniden handset work just fine. (No longer able to get additional handset from Pana

Question

 • Home Phone Service & Equipment

59

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xfi advanced security unavailable

is it just me or is it down at the moment?

Question

 • Your Home Network

3.5K

24

0

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Difference in download speeds on computer vs Apple streamer.

Overall very happy with new download speeds on my current "Blast" level plan. I was getting a consistent 126 down and 12 up on my new Dell AIO, hardwired to the latest XFinity moden/router.  Now after the latest upgrade I am seeing consistent speeds of 500-600 down and the usual 12 up.  H

Question

 • Your Home Network

44

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0

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Where is my password for my Xfinity cable/modem router?

I'm trying to log into my Xfinity cable modem/router (I want to see what wireless channels it's using), but I don't have a password for it. Where do I find the password? There's a password printed on the side of the router, but that's just for the wireless access. Thanks.

Question

 • Your Home Network

525

1

0

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Upload file to post

I can't upload my attachments for my post ? It doesn't ask me to choose a photo or file and when I tap to upload nothing happens .  I was able to do it in past posts ? 

Question

 • Getting Started

59

2

0

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Xfi app and Home Security features

I understand your goal is to do away with the Xfinity Home app and just center everything on the Xfi app, but right now the only Home Security Feature I can use on the Xfi app is the cameras. I do not see any access to Activity or my Thermostat.  Are those still in the works or are they gettin

Question

 • Xfinity App

141

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Equipment

Where can I drop off old equipment

Question

 • Customer Service

90

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free apps

How do I tell which of the many apps are free and which I have to subscribe separately to?

Question

 • Channels and Programming

167

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Can't locate response to my post

I received an email that my post on Mobile voice mail recently received replies but when I click on the View on Community box I get a 404 Error Page.

Question

 • Getting Started

180

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Do streaming services like Paramount+ and Disney+ use data if using the Xfinity X1 tv box?

I hate to say, for all the years we've had xfinity and services like netflix, I've never asked. I got the dreaded "reaching your data cap" email last week, for the first time ever, and the usage meter showed almost 300g more than we ever use. We weren't watching more on streaming services, so I'm

Question

 • Your Home Network

185

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