Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (257.2K)
Official Solution
Pinned
We retired Quick Pay
At Xfinity, one of our top priorities is protecting your account and account-related information. In order to further protect your account and information, we now require you to sign into your Xfinity account and validate your customer credentials before we accept a payment. We notified customers of
Articles
•
Billing
Official Solution
Closed
Free TV Week 2022 - Presented by Xfinity Rewards
Starting November 22nd – 28th, we are bringing back a special week, Free TV Week. This will be your chance to watch premium content at no extra cost. Included with Free TV Week is select programming from HBO Max, STARZ, Epix, Prime Video and Showtime so you can watch tons of free content with
Articles
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Update on iPhone 14 Shipments
Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate yo
Question
•
Xfinity Mobile
Accepted Solution
Official Solution
Closed
Hurricane Ian
**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is updat
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Pinned
NFL Network Programming Agreement Renewed
***UPDATE*** Please know we reached an agreement on Monday, May 1 with NFL Network to continue carrying their programming, and we have restored all programming, including NFL RedZone and related TV Go channels and On Demand content. For more information about programming agreements, please visit ww
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Xfinity TV Issue - 11/6/2022
We’ve addressed the issue that was affecting some customers’ Xfinity TV services. Check to see if you’re back up and running. If you’re still having a problem, please continue to hold for support. Thank you for your patience.
Question
•
Channels and Programming
Accepted Solution
Official Solution
Pinned
Imagicomm Communications Programming Agreement Reached
We’ve reached an agreement with Imagicomm Communications to continue carry its programming and, at this time, all content has been restored. FOX 28 in Spokane, WA and FOX 13 in Memphis, TN and all affiliated channels and On Demand programming are available through Xfinity once again. We know u
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Difference in download speeds on computer vs Apple streamer.
Overall very happy with new download speeds on my current "Blast" level plan. I was getting a consistent 126 down and 12 up on my new Dell AIO, hardwired to the latest XFinity moden/router. Now after the latest upgrade I am seeing consistent speeds of 500-600 down and the usual 12 up. H
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
Possible Scam
Received a phone call the other day that looked like a scam number but I answered it because I thought I recognized the last 4 numbers. I had said hello 3 times and I was about to hang up when a Indian sounding guy started talking saying he was with Xfinity. He asked if my name was so and so and I s
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
DVR recording "on the go" but I didn't do that
Tried to watch a show on DVR but get the message that it's on my mobile device and needs to be returned to the DVR in order to watch on my TV. I don't have a mobile device to watch on, and never transferred or designated DVR recordings to watch "on the go". All my recordings say the same thing. What
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Incorrect Billing
I set up a new plan in-store with Xfinity who told me there was a 10$ eco bill discount if I set it up through the routing number instead of credit/debit. I set up the routing number in-store but both email confirmation and online still reflect a 5$ discount.
Question
•
Billing
Accepted Solution
Official Solution
Closed
XFi Pod
I can’t even begin to activate my XFi Pods because it’s not listed under Devices. Camera, Router etc. are listed. I own my Gateway, it’s not in bridge mode & the 2.4/5 have the same credentials so it’s only showing as one.
Question
•
Xfinity App
Accepted Solution
Official Solution
Closed
NFL Redzone App
Is there an app to watch NFL Redzone on an iPad? It seems like the NFL Network app is the answer, but it doesn’t include Xfinity as a service provider in order to be able to sign in. TIA.
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Is there a way to mark xinity emails as READ?
The link: https://connect.xfinity.com/faq/email.html#markReadUnread shows several ways to mark an email as Unread. Even though the link title shows .........#markReadUnread I am unable to find any mention in the article about how to mark an email as "READ". Am I
Question
•
Accepted Solution
Official Solution
Closed
Remove Newsmax
After Jan 6, 2021, and the deaths of 5 people I do not want to fund any news source that participated in delivering misinformation that caused so many people to riot. [Edited: "Inflammatory"]. I do not want to fund this news agency in any form, that includes in the 'program fees' of my cable
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Pick up
How long does xfinity hold equipment.?
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Here we go again. Comcast purposefully doesn't cash checks on time
I sent my payment a full month before Comcast cashed it and then they charged $10 late fee. Deceptive and dishonest practices. Shame on you.
Question
•
Billing
Accepted Solution
Official Solution
Closed
DM Email Notification Not Working
I am new to DMs. I have not been able to receive email notifications for DMs. Platform (forum) notifications for DMs are working. Both ‘Email’ and ‘Platform’ checkboxes for ‘New direct message received’ in ‘Notification & Preference’ option are checked. The email address in my
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
UNSEND an Email
Previous post dated 2020 stated the UNSEND function on emails was not available in Comcast email. Considering it is now 2023, and it is standard function in other email clients, is this option available now? Thanks..
Question
•
Accepted Solution
Official Solution
Closed
Modem compatibility with 900 Mbps plan
Online there is conflicting information about the Motorola MB7621 compatibility with the 900 Mbps plan. Can someone clarify if this modem will "handle" this speed? Thanks.
Question
•
Your Home Network