Official

Accepted

Unanswered

Advanced Filters

Search Results (253.6K)

Relevance
Selected Relevance

Official Solution

Closed

Pinned

We retired Quick Pay

At Xfinity, one of our top priorities is protecting your account and account-related information. In order to further protect your account and information, we now require you to sign into your Xfinity account and validate your customer credentials before we accept a payment. We notified customers of

Articles

20.1K

8

Official Solution

Closed

Free TV Week 2022 - Presented by Xfinity Rewards

Starting November 22nd – 28th, we are bringing back a special week, Free TV Week. This will be your chance to watch premium content at no extra cost. Included with Free TV Week is select programming from HBO Max, STARZ, Epix, Prime Video and Showtime so you can watch tons of free content with

Articles

8.5K

32

Accepted Solution

Official Solution

Closed

Update on iPhone 14 Shipments

Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate yo

Question

5.5K

41

Accepted Solution

Official Solution

Closed

Imagicomm Communications Programming Agreement Reached

We’ve reached an agreement with Imagicomm Communications to continue carry its programming and, at this time, all content has been restored. FOX 28 in Spokane, WA and FOX 13 in Memphis, TN and all affiliated channels and On Demand programming are available through Xfinity once again. We know u

Question

3K

6

0

Accepted Solution

Official Solution

Closed

Hurricane Ian

**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is updat

Question

11.6K

77

Accepted Solution

Official Solution

Closed

NFL Network Programming Agreement Renewed

***UPDATE*** Please know we reached an agreement on Monday, May 1 with NFL Network to continue carrying their programming, and we have restored all programming, including NFL RedZone and related TV Go channels and On Demand content. For more information about programming agreements, please visit ww

Question

1.4K

29

0

Accepted Solution

Official Solution

Closed

Xfinity TV Issue - 11/6/2022

We’ve addressed the issue that was affecting some customers’ Xfinity TV services. Check to see if you’re back up and running. If you’re still having a problem, please continue to hold for support. Thank you for your patience.

Question

2.5K

24

Accepted Solution

Official Solution

Closed

How do I search for forum posts?

How do I search for forum posts?

Question

323

3

Accepted Solution

Official Solution

Closed

Forum editor ignores edit attempts

The Forum editor has started ignoring Comment and Reply edits, perhaps as a result of the changes which added the "Drop files here, or browse" option below the editor window. The first post in a topic seems OK, but later Comments cannot be edited. By that I mean the Forum editor works fine for me wh

Question

213

15

Accepted Solution

Official Solution

Closed

Private message

How do I send the private message?

Question

6.6K

11

0

Accepted Solution

Official Solution

Closed

How Do I Upgrade to XB8?

I would like to upgrade to the XB8 to take advantage of my devices with wifi 6E. How do i request one?

Question

139

2

0

Accepted Solution

Official Solution

Closed

Existing customer promotion

I just got a phone call, supposedly from Comcast/Xfinity, offering me a reduced monthly bill for the next two years if I paid 4 months in advance.  They gave me a phone number of 888-203-6795 for the "Billing department" to call and verify that the promotion is real, and they gave me a code to prese

Question

14K

11

Accepted Solution

Official Solution

Closed

Pick up

How long does xfinity hold equipment.?

Question

285

4

0

Accepted Solution

Official Solution

Closed

Upload file to post

I can't upload my attachments for my post ? It doesn't ask me to choose a photo or file and when I tap to upload nothing happens .  I was able to do it in past posts ? 

Question

293

2

0

Accepted Solution

Official Solution

Closed

Xi-6(a) vs XiOne-sc(a)

I changed my service and received another flexbox, when I already have one. The model is different though. I'm wondering if it's even worth setting up the new device and dealing with activating steps for all my streaming apps etc. I currently use the Xi-6(a) model which I received last year and they

Question

3.9K

1

Accepted Solution

Official Solution

Closed

HBO Max content won't play through my secondary box

I can access the HBO Max app with my secondary TV box, but none of the content will play. It plays through my primary box.

Question

3.2K

15

0

Accepted Solution

Official Solution

Closed

Metv not working

Why is Metv not working? Champaign, llinois

Question

24.7K

21

Accepted Solution

Official Solution

Closed

Modem compatibility with 900 Mbps plan

Online there is conflicting information about the Motorola MB7621 compatibility with the 900 Mbps plan. Can someone clarify if this modem will "handle" this speed? Thanks.

Question

764

6

0

Accepted Solution

Official Solution

Closed

HBOMax on TV shows purple screen not loading

We were able to watch a whole movie on 12/22 and now we are unable to login to watch another. It doesn’t even show the login screen. It says “you are connecting to a 3rd party” and then nothing, a purple screen. I can open and watch a movie thru HBOmax on my phone and laptop but not on the TV. We ha

Question

13.9K

10

Accepted Solution

Official Solution

Closed

Is there a way to mark xinity emails as READ?

The link:   https://connect.xfinity.com/faq/email.html#markReadUnread shows several ways to mark an email as Unread.  Even though the link title shows   .........#markReadUnread I am unable to find any mention in the article about how to mark an email as  "READ".  Am I

Question

655

1

0

forum icon

New to the Community?

Start Here