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We retired Quick Pay
At Xfinity, one of our top priorities is protecting your account and account-related information. In order to further protect your account and information, we now require you to sign into your Xfinity account and validate your customer credentials before we accept a payment. We notified customers of
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Free TV Week 2022 - Presented by Xfinity Rewards
Starting November 22nd – 28th, we are bringing back a special week, Free TV Week. This will be your chance to watch premium content at no extra cost. Included with Free TV Week is select programming from HBO Max, STARZ, Epix, Prime Video and Showtime so you can watch tons of free content with
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Channels and Programming
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Update on iPhone 14 Shipments
Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate yo
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Plan
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Imagicomm Communications Programming Agreement Reached
We’ve reached an agreement with Imagicomm Communications to continue carry its programming and, at this time, all content has been restored. FOX 28 in Spokane, WA and FOX 13 in Memphis, TN and all affiliated channels and On Demand programming are available through Xfinity once again. We know u
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Channels and Programming
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Hurricane Ian
**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is updat
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Customer Service
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NFL Network Programming Agreement Renewed
***UPDATE*** Please know we reached an agreement on Monday, May 1 with NFL Network to continue carrying their programming, and we have restored all programming, including NFL RedZone and related TV Go channels and On Demand content. For more information about programming agreements, please visit ww
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Channels and Programming
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Xfinity TV Issue - 11/6/2022
We’ve addressed the issue that was affecting some customers’ Xfinity TV services. Check to see if you’re back up and running. If you’re still having a problem, please continue to hold for support. Thank you for your patience.
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Channels and Programming
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HBOMax on TV shows purple screen not loading
We were able to watch a whole movie on 12/22 and now we are unable to login to watch another. It doesn’t even show the login screen. It says “you are connecting to a 3rd party” and then nothing, a purple screen. I can open and watch a movie thru HBOmax on my phone and laptop but not on the TV. We ha
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On Demand
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Forum editor ignores edit attempts
The Forum editor has started ignoring Comment and Reply edits, perhaps as a result of the changes which added the "Drop files here, or browse" option below the editor window. The first post in a topic seems OK, but later Comments cannot be edited. By that I mean the Forum editor works fine for me wh
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Getting Started
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lower monthly bill
Hello, I would like to lower my bill or find another plan with similar speeds for a decent price. Tank you
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Customer Service
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Private message
How do I send the private message?
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Getting Started
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Pick up
How long does xfinity hold equipment.?
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Customer Service
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Apple Watch 5 Series Cellular Activation
I have had nothing but issues and poor customer service since signing up for Xfinity Mobile. I thought finally I was to the point where I have no need to contact them again for anything, but not the case. I have been back and forth with multiple reps trying have an Apple Watch added to my account.
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Plan
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Modem compatibility with 900 Mbps plan
Online there is conflicting information about the Motorola MB7621 compatibility with the 900 Mbps plan. Can someone clarify if this modem will "handle" this speed? Thanks.
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Your Home Network
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How do I search for forum posts?
How do I search for forum posts?
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Getting Started
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Xfinity beta channel on Roku is not working getting error 500
Getting error 500 on xfinity beta channel app on Roku after opening and trying to initialize
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Xfinity Stream App
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Can't locate response to my post
I received an email that my post on Mobile voice mail recently received replies but when I click on the View on Community box I get a 404 Error Page.
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Getting Started
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Here we go again. Comcast purposefully doesn't cash checks on time
I sent my payment a full month before Comcast cashed it and then they charged $10 late fee. Deceptive and dishonest practices. Shame on you.
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Billing
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Do streaming services like Paramount+ and Disney+ use data if using the Xfinity X1 tv box?
I hate to say, for all the years we've had xfinity and services like netflix, I've never asked. I got the dreaded "reaching your data cap" email last week, for the first time ever, and the usage meter showed almost 300g more than we ever use. We weren't watching more on streaming services, so I'm
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Your Home Network
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HBO Max content won't play through my secondary box
I can access the HBO Max app with my secondary TV box, but none of the content will play. It plays through my primary box.
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X1