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Can't locate response to my post

I received an email that my post on Mobile voice mail recently received replies but when I click on the View on Community box I get a 404 Error Page.

Question

 • Getting Started

132

4

0

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Is there a way to mark xinity emails as READ?

The link:   https://connect.xfinity.com/faq/email.html#markReadUnread shows several ways to mark an email as Unread.  Even though the link title shows   .........#markReadUnread I am unable to find any mention in the article about how to mark an email as  "READ".  Am I

Question

 • Email

213

1

0

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Remove Newsmax

After Jan 6, 2021, and the deaths of 5 people I do not want to fund any news source that participated in delivering misinformation that caused so many people to riot. [Edited: "Inflammatory"].  I do not want to fund this news agency in any form, that includes in the 'program fees' of my cable

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 • Channels and Programming

1.2K

4

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Apple tv

Was announced in October there would be Apple TV on X1 Box. Is there a date yet for it to begin, still waiting.

Question

 • X1

634

9

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I want to report a damaged CenturyLink equipment box on my street

There is a damaged equipment box that I reported weeks ago via email, but nothing has happened. It's now worse, with an open front and cords open to the elements. I have the inventory number and photos.  What can I do about this?  It happened last summer during repaving the street, cuttin

Question

 • Email

103

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0

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How do I search for forum posts?

How do I search for forum posts?

Question

 • Getting Started

140

3

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HBO Max content won't play through my secondary box

I can access the HBO Max app with my secondary TV box, but none of the content will play. It plays through my primary box.

Question

 • X1

2.5K

15

0

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Turning off AP isolation also known as client isolation

I bought a Google Nest Mini. It says I need to shut off AP isolation or customer isolation in order to connect this newly purchased device.  Please help me figure how to achieve this on my modem! I went to settings but nothing matched!

Question

 • Xfinity App

1K

1

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Signing in to Apple TV via Comcast's 3rd party app feature

I have subscribed to Apple TV through Comcast's recent offer and am unable to log in to Apple TV via Comcast's 3rd party app menu. It presents me with log-in screen and as I initiate that via my mobile device (I already have an Apple ID) it "loops" by indicating on my iPhone that I'm logged in but r

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 • Channels and Programming

1.9K

16

0

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Do streaming services like Paramount+ and Disney+ use data if using the Xfinity X1 tv box?

I hate to say, for all the years we've had xfinity and services like netflix, I've never asked. I got the dreaded "reaching your data cap" email last week, for the first time ever, and the usage meter showed almost 300g more than we ever use. We weren't watching more on streaming services, so I'm

Question

 • Your Home Network

94

3

0

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Xfi app and Home Security features

I understand your goal is to do away with the Xfinity Home app and just center everything on the Xfi app, but right now the only Home Security Feature I can use on the Xfi app is the cameras. I do not see any access to Activity or my Thermostat.  Are those still in the works or are they gettin

Question

 • Xfinity App

98

1

0

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Private message

How do I send the private message?

Question

 • Getting Started

6.1K

11

0

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Replace Modem

Hello! I have been having a lot of intermittent connectivity issues with various devices all dropping at different times. It's a pretty old Comcast modem.  What is the process to try and replace this at one of the Xfinity stores? Do I need to contact support first, or can I bring it in somewhe

Question

 • Customer Service

259

2

0

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Where is my password for my Xfinity cable/modem router?

I'm trying to log into my Xfinity cable modem/router (I want to see what wireless channels it's using), but I don't have a password for it. Where do I find the password? There's a password printed on the side of the router, but that's just for the wireless access. Thanks.

Question

 • Your Home Network

325

1

0

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NFL Redzone App

Is there an app to watch NFL Redzone on an iPad? It seems like the NFL Network app is the answer, but it doesn’t include Xfinity as a service provider in order to be able to sign in. TIA.

Question

 • Channels and Programming

1.1K

2

0

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HBOMax on TV shows purple screen not loading

We were able to watch a whole movie on 12/22 and now we are unable to login to watch another. It doesn’t even show the login screen. It says “you are connecting to a 3rd party” and then nothing, a purple screen. I can open and watch a movie thru HBOmax on my phone and laptop but not on the TV. We ha

Question

 • On Demand

5.9K

10

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xfi advanced security unavailable

is it just me or is it down at the moment?

Question

 • Your Home Network

3.3K

24

0

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Has anyone been able to apply with Xfinity for the EBB?

I keep getting error messages. I've tried calling and chatting, and they tell me the ONLY way is the Xfinity EDD step 3 button. Is my only answer to switch providers? The EBB discount is good at all my other options,  but I'd hate to have to switch. 

Question

 • Billing

9.9K

49

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free apps

How do I tell which of the many apps are free and which I have to subscribe separately to?

Question

 • Channels and Programming

118

2

0

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Xfinity android app is not working

I downloaded the android app for the first time, logged in with my ID and password, but all I can get to is a screen that says, "Sorry, That Didn't Go As Planned" with options to Try again (which just repeats the behavior) and Sign Out (which signs me out, which doesn't help me of course). Help, pl

Question

 • Xfinity App

110

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