Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (332.9K)
Official Solution
Closed
Pinned
We retired Quick Pay
At Xfinity, one of our top priorities is protecting your account and account-related information. In order to further protect your account and information, we now require you to sign into your Xfinity account and validate your customer credentials before we accept a payment. We notified customers of
Articles
•
Billing
Official Solution
Closed
Free TV Week 2022 - Presented by Xfinity Rewards
Starting November 22nd – 28th, we are bringing back a special week, Free TV Week. This will be your chance to watch premium content at no extra cost. Included with Free TV Week is select programming from HBO Max, STARZ, Epix, Prime Video and Showtime so you can watch tons of free content with
Articles
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Update on iPhone 14 Shipments
Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate yo
Question
•
Plan
Accepted Solution
Official Solution
Closed
Xfinity TV Issue - 11/6/2022
We’ve addressed the issue that was affecting some customers’ Xfinity TV services. Check to see if you’re back up and running. If you’re still having a problem, please continue to hold for support. Thank you for your patience.
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Hurricane Ian
**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is updat
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Imagicomm Communications Programming Agreement Reached
We’ve reached an agreement with Imagicomm Communications to continue carry its programming and, at this time, all content has been restored. FOX 28 in Spokane, WA and FOX 13 in Memphis, TN and all affiliated channels and On Demand programming are available through Xfinity once again. We know u
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
NFL Network Programming Agreement Renewed
***UPDATE*** Please know we reached an agreement on Monday, May 1 with NFL Network to continue carrying their programming, and we have restored all programming, including NFL RedZone and related TV Go channels and On Demand content. For more information about programming agreements, please visit ww
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Upload file to post
I can't upload my attachments for my post ? It doesn't ask me to choose a photo or file and when I tap to upload nothing happens . I was able to do it in past posts ?
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
How Do I Upgrade to XB8?
I would like to upgrade to the XB8 to take advantage of my devices with wifi 6E. How do i request one?
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Private message
How do I send the private message?
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
Can't locate response to my post
I received an email that my post on Mobile voice mail recently received replies but when I click on the View on Community box I get a 404 Error Page.
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
Do streaming services like Paramount+ and Disney+ use data if using the Xfinity X1 tv box?
I hate to say, for all the years we've had xfinity and services like netflix, I've never asked. I got the dreaded "reaching your data cap" email last week, for the first time ever, and the usage meter showed almost 300g more than we ever use. We weren't watching more on streaming services, so I'm
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
Drop Russian TV
As the whole world has united to stop Russia from the crime against humanity, dropping Russian TV channels is a way to stop Comcast subscribers sponsoring Russian government. What is the best way to submit this request?
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Modem compatibility with 900 Mbps plan
Online there is conflicting information about the Motorola MB7621 compatibility with the 900 Mbps plan. Can someone clarify if this modem will "handle" this speed? Thanks.
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
Free Peacock
Why am I reading an online news article claiming Xfinity is taking away customers free access to Peacock premium? This had better not be true! Xfinity charges a small fortune for their services and this small perk was the absolute least they could do for us loyal customers!
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Forum editor ignores edit attempts
The Forum editor has started ignoring Comment and Reply edits, perhaps as a result of the changes which added the "Drop files here, or browse" option below the editor window. The first post in a topic seems OK, but later Comments cannot be edited. By that I mean the Forum editor works fine for me wh
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
How do I search for forum posts?
How do I search for forum posts?
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
HBOMax on TV shows purple screen not loading
We were able to watch a whole movie on 12/22 and now we are unable to login to watch another. It doesn’t even show the login screen. It says “you are connecting to a 3rd party” and then nothing, a purple screen. I can open and watch a movie thru HBOmax on my phone and laptop but not on the TV. We ha
Question
•
On Demand
Accepted Solution
Official Solution
Closed
Vudu fandango screen
My cable tv keeps getting interrupted by the VUDU FANDANGO screen (pops up every 10 seconds) and then goes to a black screen. How so I get this to stop? It has been happening continually since I started the tv and cable box this morning
Question
•
X1
Accepted Solution
Official Solution
Closed
Existing customer promotion
I just got a phone call, supposedly from Comcast/Xfinity, offering me a reduced monthly bill for the next two years if I paid 4 months in advance. They gave me a phone number of 888-203-6795 for the "Billing department" to call and verify that the promotion is real, and they gave me a code to prese
Question
•
Billing