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Free TV Week 2022 - Presented by Xfinity Rewards

Starting November 22nd – 28th, we are bringing back a special week, Free TV Week. This will be your chance to watch premium content at no extra cost. Included with Free TV Week is select programming from HBO Max, STARZ, Epix, Prime Video and Showtime so you can watch tons of free content with

Articles

 • Channels and Programming

6.7K

32

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Update on iPhone 14 Shipments

Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate yo

Question

 • Xfinity Mobile

4.2K

41

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Hurricane Ian

**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is updat

Question

 • Customer Service

7.3K

77

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Xfinity TV Issue - 11/6/2022

We’ve addressed the issue that was affecting some customers’ Xfinity TV services. Check to see if you’re back up and running. If you’re still having a problem, please continue to hold for support. Thank you for your patience.

Question

 • Channels and Programming

1.7K

24

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Incorrect Billing

I set up a new plan in-store with Xfinity who told me there was a 10$ eco bill discount if I set it up through the routing number instead of credit/debit. I set up the routing number in-store but both email confirmation and online still reflect a 5$ discount.

Question

 • Billing

61

1

0

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Don’t cut channel WLNS

From You, I want to make it known to xfinity that i watch WLNS more than any other channel, and do not want you to lose this channel.

Question

 • Channels and Programming

83

2

0

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Upload file to post

I can't upload my attachments for my post ? It doesn't ask me to choose a photo or file and when I tap to upload nothing happens .  I was able to do it in past posts ? 

Question

 • Getting Started

107

2

0

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Difference in download speeds on computer vs Apple streamer.

Overall very happy with new download speeds on my current "Blast" level plan. I was getting a consistent 126 down and 12 up on my new Dell AIO, hardwired to the latest XFinity moden/router.  Now after the latest upgrade I am seeing consistent speeds of 500-600 down and the usual 12 up.  H

Question

 • Your Home Network

53

1

0

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Call from "Starbucks Cof" but claimed he was representing Comcast Business, HA!

Got a bizarre call from [Edited: "Personal Information"] "Starbucks Cof" today. "Jacob" stated he was supposed to check in with newly formed business's for Comcast regarding the services in their areas.  Here's the info he mentioned:  Stated I had just gotten a new Business formed in my S

Question

 • Customer Service

167

3

0

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Web Page Address Comcast email

What is the safest web page address to access to log into my Comcast.net email?  I access my email via Chrome from my desktop computer and my Android phone. (I have called Xfinity Technical Support twice re the above question, and gotten 2 completely different answers, from custom

Question

 • Email

50

2

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How do I search for forum posts?

How do I search for forum posts?

Question

 • Getting Started

191

3

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XFi Pod

I can’t even begin to activate my XFi Pods because it’s not listed under Devices. Camera, Router etc. are listed. I own my Gateway, it’s not in bridge mode & the 2.4/5 have the same credentials so it’s only showing as one.

Question

 • Xfinity App

199

4

0

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Drop Russian TV

As the whole world has united to stop Russia from the crime against humanity, dropping Russian TV channels is a way to stop Comcast subscribers sponsoring Russian government. What is the best way to submit this request?

Question

 • Channels and Programming

4.1K

18

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Help at a store

Hello, does anyone know if my wife can walk into an xfinity store and exchange equipment? im the account holder, but I am not home tomorrow. some online info says the account holder must be present and mine is the only name currently on the acxount.Thanks!

Question

 • Customer Service

65

1

0

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vTech Handset

Trying to add a vTech handset to existing Panasonic base unit; the vTech will not work correctly: can call out but not receive calls. Which is weird because a billion-year old corded Radio Shack and a million-year-old Uniden handset work just fine. (No longer able to get additional handset from Pana

Question

 • Home Phone Service & Equipment

106

1

0

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NFL Redzone App

Is there an app to watch NFL Redzone on an iPad? It seems like the NFL Network app is the answer, but it doesn’t include Xfinity as a service provider in order to be able to sign in. TIA.

Question

 • Channels and Programming

4.4K

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Possible Scam

Received a phone call the other day that looked like a scam number but I answered it because I thought I recognized the last 4 numbers. I had said hello 3 times and I was about to hang up when a Indian sounding guy started talking saying he was with Xfinity. He asked if my name was so and so and I s

Question

 • Customer Service

195

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0

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Replace Modem

Hello! I have been having a lot of intermittent connectivity issues with various devices all dropping at different times. It's a pretty old Comcast modem.  What is the process to try and replace this at one of the Xfinity stores? Do I need to contact support first, or can I bring it in somewhe

Question

 • Customer Service

405

2

0

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Where is my password for my Xfinity cable/modem router?

I'm trying to log into my Xfinity cable modem/router (I want to see what wireless channels it's using), but I don't have a password for it. Where do I find the password? There's a password printed on the side of the router, but that's just for the wireless access. Thanks.

Question

 • Your Home Network

679

1

0

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Here we go again. Comcast purposefully doesn't cash checks on time

I sent my payment a full month before Comcast cashed it and then they charged $10 late fee. Deceptive and dishonest practices. Shame on you.

Question

 • Billing

119

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