Peacock Subscription Activations

Hi, @user_07c343! Thanks for visiting XFINITY. Great question. We’re aware some customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, have you tried going to Xfinity Assistant and selecting Sign In? The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience and thank you for being an Xfinity customer.

@XfinityGabriel​ that doesn’t work and I’m pretty sure you know that!

@user_64561d Thank you so much for your post on the Peacock offers for your account. We definitely appreciate you letting us know that you are running into this issue. We are aware of a delay in some customer's offers but no worries our team is working to get this resolved. Keep an eye out using the directions you received, and we hope to have everything corrected for you to take advantage of soon! 

No help at all typical Comcast response!

The rewards offer finally showed up for me.  I claimed the reward and am now waiting for the 'activate reward' peacock banner to appear...

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hi there @Petek01!  We are glad to take a closer look at this for you.  Have you been able to activate your reward?

Hello, I just wanted to check in and let you know we are still keeping an eye on his ticket. I check in again as soon as we have an update. 

Good evening! We just wanted to check in to see if you are still experiencing issues with your Peacock subscription? Please let us know! 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We are sorry to hear you are having trouble activating your Peacock Premium Reward, @user_f262be. If you are logging into Xfinity Rewards with your primary user Xfinity ID, and still cannot access your reward, please log off, and back in. You can also clear cache and cookies and attempt to log in again. An update was pushed out to help with the error. If this doesn't pull up your reward, we can look into this further for you. If we may, please send us a Direct Message with your name, and address. We look forward to your reply.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

Good Evening @user_56bbdf thank you for taking the time to reach us here via Xfinity Forums with these concerns regarding Peacock Premium.  We are aware of display issues within the Rewards site currently for redeeming that promotion and are working diligently to get things up and running. We will provide more information as it becomes available. 

@XfinityAlfonso​ I'm also experiencing that issue. Thanks for your help

Since the reward isn't working, How can i activate Peacock as i am a giga customer? 

Hi, @user_de8b38 and thread. If you are not able to redeem the Reward for Peacock,then we would need to wait for this issue to be resolved. We will be updating the thread when we are done working on this and you can try it. Thank you for your patience!

Without looking into any account details, I have seen updates that indicate the Gig accounts need to be up to date with no past-due balances.

• No action is required if you’ve previously linked your Peacock account with your X1 or Flex service.
  • Otherwise, you’ll need to sign in to xfinity.com/chat to activate Peacock 

same issue here i'm on live chat with xfinity, now about this myself

Hi @user_b49704  I am very sorry to hear about your concerns with redeeming your Peacock Premium through your Xfinity Rewards program. Our team is working to get the option available to all customers to redeem the reward, and  they are hoping to have it fully resolved by later today. Please keep checking back periodically for the option to redeem the reward to be available. 

I have also tried to activate the reward after claiming with no luck

Same problem! I claimed the peacock premium reward yesterday but still do not have access to peacock premium on Flex or online streaming. Do I need to do something other than claim the reward?

I finally after talking with xfinity last night, around 10pm est my time received an email from xfinity with links and instructions for activating my peacock premium stuff, mine is now working

There is currently a known issue with the Peacock redemption. We recommend waiting up to 72 hours and reach back out if you experience issues after 72 hours.

@XfinityDemitrius​ 72 hours???? Earlier today I was told it would be fixed today. What is it that I am waiting for so I know what to look for 

The concern is not "accessibility / disability" help related................................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@user_19d778 We do apologize, but there is actually no estimated time provided by our team of engineers working on the Peacock redemption issues we assure you as this is a widespread issue they are working as fast as possible to find a resolution to the issue. If you have already attempted the Xfinity.com/Account option and the Xfinity assistant option to see if the banner is showing and those options are not working the last recommendation at this time till the issue is resolved would be to possibly check your Xfinity rewards options. Some customers are not able to redeem in one area but since they can qualify based on their tenure with us as well the Xfinity rewards options has been working for some but not all. Reset assured however if you are not able to use any of these options at this out team is still working on it!

Good evening. We are aware of the issues with receiving/redeeming the Peacock Premium offer. We are working as quickly as possible to get everything resolved. Please keep an eye out for any calls or emails in regard to your ticket. You should be notified once the ticket has been resolved. 

Hello I am sorry you are having issues trying to activate Peacock. What issues are you having when doing so?

@XfinityVictor​ They seem to be in the same situation as myself. I received an email stating because I have gigabit internet, that I would be able to get Peacock Premium until June 25, 2025. It stated more information would be emailed, but that was the only communication sent. All online directions say to activate Peacock Premium under our Xfinity account page. There is no offer or mention of activating Peacock. Trying to figure out what we are doing wrong, or is the activation page not live to Gigabit customers. To answer the question, there is area under our account section to Activate. We are told to go one place, and then there isn't another available step to proceed.

Thank you for reaching out to us here @Miles Teg. We’re aware some customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience and thank you for being an Xfinity customer.

Hello @bob-mmk, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I saw the reward in xfinity rewards and hit to claim or get it and then I ended up receiving the email saying to go to the xfinity account and click on some activation banner and that it would then take you to peacock but I'm not seeing an activation banner. In the email I saw something that said activate now and I clicked on that but I never saw a banner to click on when it took me to xfinity 

I'm having the exact same problem

@mzag920 Hello! Thank you for reaching out to us here on our Community Forums. We are aware of the issue, and we are suggesting that you try going to the Xfinity Assistant here (https://www.xfinity.com/xfinityassistant/), select Sign In and the activation banner should appear at the top of the chat. You may need to clear your cookies and cache before attempting this.

@XfinityBenjaminM​  That did not work - no activation banner. Did it on a browser that I have never used for Xfinity so no cookies to clear

@user_6783ae    

This link https://www.xfinity.com/support/articles/peacock-subscription-faqs has great information on the changes recently made with the Peacock app subscription. 

Same here... There is no Peacock banner

Exact same problem. Very frustrating, and I can't yet find anyone to solve the problem.

@GalleryGirl Thank you for reaching out to us here on our Community Forums. We see that you and others are having issues, so we'll provide the instructions here to see if we can get you and others taken care of. -- Please clear your cookies and cache before attempting these steps:

1. Go to (https://www.xfinity.com/chat/)

2. Click on 'Sign In'

3. The Activation Banner should be at the top of the page.

Give that a try and if it still does not work, please let us know.

Hello @user_47a637

I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Peacock Premium reward, but you have definitely come to the right place for assistance.

We just received an update on this, letting us know the Xfinity Assistant was now able to help if the activation banner isn't showing up for you. If you don't see the activation banner after clicking xfinity.com/account, scroll down a little to where it says "Didn't find what you were looking for?" and click on the "Ask Xfinity Assistant" button. That should allow you to select "Sign In", and the activation banner should appear at the top of the chat.

Additionally, if you haven't already done so, we recommend restarting your gateway and then re-authenticating your Xfinity Rewards account by logging out and then logging back in, to make sure you receive the latest update. Please let me know if you are still having issues after this, and we can try a different approach.

Clearing cache/cookies did not work for me...