Peacock Premium reward not activating

We are glad to take a closer look at this for you @zerbini5!  No worries!  You have reached out to the right team, and we are going to work to get things squared away for you. Please feel free to shoot us a private message so that we can get started.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

@user_e12602 - Thanks for bringing your shared concerns to our attention. We're aware of an issue affecting some account activations, and our fix teams are engaged to resolve this as soon as possible! In the meantime, if you don't see the activation banner after clicking xfinity.com/account, please visit our Xfinity Assistant, where you should be able to select "Sign In." Then, the activation banner should appear at the top of the chat. Let me know if that works for you!

Tried Xfinity Assistant, typed Sign In, and nothing. The activation link did appear initially, but after following it, the setup failed. After that, the activation link disappeared. How are you going to "turn" that back on? Would it be easier to simply provide a promo code?

Hello @lrmasphr Thanks you for taking the time  to leave a post on our community forum. I'm sorry to hear you're having issues with your Peacock Premium reward, but you have definitely come to the right place for assistance.

We just received an update on this, letting us know the Xfinity Assistant was now able to help if the activation banner isn't showing up for you. If you don't see the activation banner after clicking xfinity.com/account, scroll down a little to where it says "Didn't find what you were looking for?" and click on the "Ask Xfinity Assistant" button. That should allow you to select "Sign In", and the activation banner should appear at the top of the chat.

Additionally, if you haven't already done so, we recommend restarting your gateway and then re-authenticating your Xfinity Rewards account by logging out and then logging back in, to make sure you receive the latest update. Please let me know if you are still having issues after this, and we can try a different approach.

@john_a_b Hello and good morning! This is great news! Thanks for letting us know you're able to log into your Xfinity rewards to activate your Peacock subscription! We are here 24.7 if you need anything else! 

I activated my reward on the banner yesterday.  Xfinity has confirmed that I have Peacock Premium for $0.00 however I was never redirected to Peacock when I clicked the banner and Peacock says I have a sample version and I need to buy a package.  The banner in now gone on and my xfinity reward account and shows claimed. Can I get the banner back?

@user_6f75ca We would recommend trying these steps again and be sure to clear out your cookies/cache before trying again.

1. Go to (https://www.xfinity.com/chat/)

2. Click on 'Sign In'

3. You should see the Activation Banner at the top of the page.

Hope this works! If you're still having any issues, please don't hesitate to let us know.

@XfinityBenjaminM​ I copied and pasted the xfinity chat but there was no prompt to sign in. I did previously go to my account, went to "didn't see what you were looking for" opened the assistant and signed in.  I got my bill amount--no banner.

@XfinityBenjaminM​ Thank you.  I went back in to my account and went to "didn't find what you were looking for"  The assistant popped up and I was signed it.  There was a prompt to activate my Premium Peacock account this time.  I was redirected to Peacock and successfully activated.  Thanks again!