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bob-mmk
20th Anniversary celebration
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1st Like

Contributor

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41 Messages

Tuesday, June 27th, 2023 2:36 AM

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free peacock premium reward for Diamond level customers

Finally this evening the reward showed up for me on the Xfinity web page. a few hours later I saw a banner and link when I logged into the Xfinity web page. But when I clicked it showed my comcast.net email address and a button to activate. However when I clicked on the link I received the following message -
"We were unable to link Peacock to your account. You may already have Peacock Premium. Learn More" When I clicked on the learn more link it took me to a page about DirecTV.

When will this be fixed?

Question

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Updated 

2 years ago

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4

This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations

XfinityChelseaB

Official Employee

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1.6K Messages

2 years ago

Hello @bob-mmk, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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garryr

Contributor

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452 Messages

2 years ago

I saw the reward in xfinity rewards and hit to claim or get it and then I ended up receiving the email saying to go to the xfinity account and click on some activation banner and that it would then take you to peacock but I'm not seeing an activation banner. In the email I saw something that said activate now and I clicked on that but I never saw a banner to click on when it took me to xfinity 

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mzag920

Visitor

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2 Messages

2 years ago

I'm having the exact same problem

3

XfinityBenjaminM

Official Employee

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2K Messages

@mzag920 Hello! Thank you for reaching out to us here on our Community Forums. We are aware of the issue, and we are suggesting that you try going to the Xfinity Assistant here (https://www.xfinity.com/xfinityassistant/), select Sign In and the activation banner should appear at the top of the chat. You may need to clear your cookies and cache before attempting this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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bob-mmk

Contributor

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41 Messages

@XfinityBenjaminM​  That did not work - no activation banner. Did it on a browser that I have never used for Xfinity so no cookies to clear

2 years ago

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bob-mmk

Contributor

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41 Messages

On chat with somebody from Xfinty suggested canceling the Premium Plus account in case that is the reason that it thinks I still have Peacock - did that but no matter how many times I login to Xfinty I cannot get a banner to display. Reward page still says that I have claimed the reward. Email that came says a banner will be displayed when you login to you account and to click on "actoivate" - nope no banner is displayed - have cleared cookies - used a different browser - used my phone -just does not work

2 years ago

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