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07-04-2020
12:51 PM
I've had the Note 8 since before WiFi calling was enabled on Xfinity Mobile. It's been terrible the whole time but now that I'm home more, I'm looking for a fix. I see this is an issue for many customers. Comcast, please address this issue. Calls constantly drop. It seems to occur when moving around the house. So, I'm guessing it's an issue handing off the call from WiFi to cell and back? I...
11-07-2020
05:06 PM
5 Kudos
I do not have reliable mobile signal in my home. We recently upgraded the modem/router to the Xfinity xFi 7th generation from my own router. Since the upgrade, we constantly have calls dropped using WiFi calling on 3 different phones with both Verizon and AT&T, so it's clearly not a phone or mobile provider issue. Are there any suggestions for settings updates or a...
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03-14-2020
08:10 AM
2 Kudos
I have been reading online blogs where MANY people are having dropped calls with WIFI calling on Xfinity mobile. I am having the same problem. I've worked through the issue and have found the problem.....BUT NO SOLUTION.
When calling on WIFI the phone will show XM WIFI. Calls go through with no issues. When the phone shows XFINITY MOBILE no WIFI calls will go through. The problem is t...
11-10-2020
12:29 PM
...outs occur on multiple iPhones A couple of debugging patterns I detected: 1) WiFi calls were dropping between 3 and 9 minutes over six calls. I then power cycled the modem and the next call sustained for 65 minutes 2) One call dropped due to a Wifi calling dropout at precisely midnight (this does not seem like a coincidence to me) The Comcast rep suggested I create s...
05-24-2018
12:01 PM
Ken, mine was a brand new phone in late February. Problem existed immediately. Eric
03-30-2020
04:52 PM
2 Kudos
The subject line above may seem similar to frequent readers on this forum. For at least 18 months, this was the most read and commented thread on the forum, with hundreds of posts and many many customers with complaints about Wi-Fi calling and dropped calls.
Just the other day I was thinking how odd it was that I had not seen an update to the thread recently, as I was typically s...
04-11-2018
07:21 PM
5 Kudos
With quite frequency, my partner and I are both having dropped calls using WiFi calling from our home. We have poor cell signal at our address so we require this feature. We switched from TMO to XM. We never had issues like this using the feature on TMO.
Why is XM WiFi calling so flaky like this? Is it the service? I noticed others complaining about this issue on the V...
Show results in replies (9)
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Any update or fixes on this? I just switched over from Verizon and the wifi calling won't work and I have had zero luck with their service. Fingers Crossed
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...oping off wifi onto the network until i updated some APN settings. Could this come into play on why the wifi calling is not working?
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...ecent cellular signal that never drops calls when WiFi calling is off. Often I just get voicemails without my phone having rang (again, using WiFi calling). 3. Please indicate the d...
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...without me doing it. Ugh. Random pattern - unpredictable I drop calls at home and EVERYWHERE We both have XS Max purchased from Xfinity - ios up to date. Our WiFi is Comcast and t...
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...oogle WiFi causes you to 'drop' and 'reconnect' as you move from AP to AP, which in turns may be causing part of my WiFi drop issues. Testing this a bit more by removing an AP from a room that is l...
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...onnection. I could be wrong. I know tho my dropped calls is picking up that 1 bar of service, in fact as soon as I got in my truck and turned airplane off I noticed my phone went from XM WiFi to XM Mobile w...
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That’s strange, airplane mode fixed all my drop call problems. I haven’t had 1 dropped call or missed call since I started turning it on. I use to miss calls before because my phone would be s...
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I experienced the same thing with the tone change and retrying the call without me redialing. Also noticed that XM WIFI calling drops and regular cell signal pics up when I try to make a call. The s...
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@N4NET wrote: Not only is there no incentive for Comcast to use their wifi network, but like the little street corner MVNO who seems to have a better price on Verizon's service, the t...
04-08-2019
08:41 PM
From home we only have x1 internet calling. We are out side the Verizon cell tower coverage area. We are using a IPhone 7 and 7+. We experience drop calls for 90% of the time for incoming calls requiring us to call back the caller...is there a fix we tried everything that Tier 2 Xfinity support recommended.
07-01-2019
03:43 PM
so my wife has an iphoneX from ATT that constantly dropps calls. she can be talking for 5 mins or 20 mins, then she gets a noise and the screen shows some random number. She is really losing her patience with this, but me and my 2 kids have no issues.
can anyone help or point me in a direction
10-04-2018
11:06 PM
Since setting up my pods a few days ago as I move around the house my WiFi calls get dropped. In addition my laptop for work lost connection multiple times in one day.
