1 Message
WiFi Calling and TEXT Messaging ISSUES.
I have been having regular issues with WiFi calling and receiving TEXT Messages on my network. Many times calls are not received when on WiFi calling and inbound TEXT messages do not get through to my phone or my wife's phone. When expecting a text message I can wait and wait but as soon as I turn off WiFI, the text message comes through. In addition, When trying to make a call on WiFi, I get a connection error and then the phone won't make a call. I need to shut off WiFi and then turn it back on again and then the call will go through. Sees support for WiFi calling provided by Xfinity is limited and there is not always a channel available to make the call. I live in an area were cell coverage is very week and we depend on WiFI Calling to receive Calls and Texts. When haaving calling issues, I have perfect access to websites and can make a call with What's App of send e-mail messages... No other issues... Just the WiFi calling and Texting channels appear to be having issues.
How can this be resolved to this is completely reliable?
XfinityBenjaminM
Official Employee
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1.6K Messages
2 days ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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107.1K Messages
2 days ago
@user_9be7rg @XfinityBenjaminM
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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