Enabling WiFi calling

@blueman-2​ Were you able to fix the problem? I got the new iPhone 14 Pro Max from Xfinity and having the same problem. Everyone with Xfinity is clueless. 

@vds86​ , doh!  [Edited: "Language"]. 

Good evening, @vds86. Thanks for reaching out about the WiFi Calling on your new iPhone 14. I am sorry this has been such a pain getting resolved and would be glad to help. I also thought @blueman-2's comments were right on but understand they won't work for your device since it has eSim. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

My Xfinity mobile iPhone 14 Pro Max does not allow me to enable wifi calling. Every time I toggle on to enable wifi calling, it shows, "Sorry, We ran into a problem with your order. Please call Customer Service at 800-922-0204 from a different phone to complete your order. Close this page to continue." I contacted several times to enable wifi calling on my iPhone 14 Pro Max that I got from Xfinity mobile. The first time, I spent a few hours with an agent troubleshooting this problem, and finally, the agent told me that she would create a ticket and solve the problem in 24 hours. However, nothing happened over a week! I also talked to them over the phone and did similar troubleshooting, and nothing solved the problem and was told they would call me the next day and it would get resolved. Then, I was chatting with an agent named Ginni just before writing here and did similar troubleshooting again, and Ginni could not solve the problem. While talking with this agent, I felt these agents had no idea about the wifi calling. During the chat, Ginni asked me to contact Verizon because the error message above shows Verizon's number. Ginni later asked me to contact the phone manufacturer! These are the quality of services that Xfinity mobile provides. I have never been a Verizon customer, but the Xfinity Mobile customer service agent is asking me to contact Verizon to solve the Xfinity network problem! Several people warned me not to get Xfinity mobile; now I'm paying the price!

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile

I called called called and called few more times, nothing solved the problem.

Due to account security, our options with Xfinity Mobile accounts are very limited so we're unable to perform any device or account specific requests over this platform. This includes billing, sales, device questions, etc. You can find a wealth of information regarding Xfinity Mobile on our Xfinity Mobile Support Pages.

For all Xfinity Mobile related questions please contact Xfinity Mobile by calling or texting 1 (888) 936-4968, or reach out to our Secure Online Chat.

Carrier WiFi calling is enabled by default on all Xfinity Mobile phones, so you don’t need to do anything to activate it.

Phone WiFi calling is a feature specific to your handset device. All iPhones available on Xfinity’s network have this feature.