Wifi dropping signal

All logs for Today

DHCPv6[14784]: 72001002-DHCPv6 Provision - Completed 2022/4/11 19:40:28 Informational

DHCPv6[14784]: 72001011-DHCPv6 - Missing Required Option 82 2022/4/11 19:40:24 Critical

DHCPv6[14784]: 72001011-DHCPv6 - Missing Required Option 24 2022/4/11 19:40:24 Critical

DHCPv6[14784]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Apr 12 00:40:23 2022 2022/4/11 19:40:24 Critical

DHCPv6[14784]: 72001011-DHCPv6 - Missing Required Option 82 2022/4/11 19:40:23 Critical

DHCPv6[14784]: 72001011-DHCPv6 - Missing Required Option 24 2022/4/11 19:40:23 Critical

DHCPv4[12113]: 72001001-DHCPv4 Provision - Completed 2022/4/11 19:40:17 Informational

eRouterEvents[12048]: 72003004-eRouter enabled as Dual Stack 2022/4/11 19:40:09 Informational

[Harvester][3975]: Harvester StartRadioTrafficHarvesting Starting Thread to start RadioTraffic Data Harvesting 2022/4/11 19:39:59 Notice

[Harvester][3975]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting 2022/4/11 19:39:59 Notice

[Wifi][3530]: KeyPassphrase changed 2022/4/11 19:32:33 Notice

[Wifi][3530]: KeyPassphrase changed 2022/4/11 19:32:26 Notice

[Wifi][3530]: KeyPassphrase changed 2022/4/11 19:30:50 Notice

[Wifi][3530]: WiFi radio Radio0 is set to UP 2022/4/11 19:29:51 Notice

[Wifi][3530]: KeyPassphrase changed 2022/4/11 19:29:50 Notice

[Wifi][3530]: WiFi radio Radio1 is set to UP 2022/4/11 19:25:54 Notice

[Wifi][3530]: WiFi radio Radio1 is set to UP 2022/4/11 19:24:37 Notice

[Wifi][3530]: Wifi security mode WPA2_Enterprise is Enabled 2022/4/11 19:24:05 Notice

[Harvester][3530]: Harvester StartRadioTrafficHarvesting Starting Thread to start RadioTraffic Data Harvesting 2022/4/11 19:24:03 Notice

Responses

EG

Expert

•

110K Messages

3 years ago

For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before proceeding any further.

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Sean_T

Visitor

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8 Messages

@EG no wired is fine.

3 years ago

0

EG

Expert

•

110K Messages

3 years ago

Some tips for improving WiFi performance;

http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal

https://forums.xfinity.com/conversations/internet/answered-how-to-improve-your-xfinity-wifi/602da486c5375f08cd804f16

There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods, powerline ethernet adapters, MoCA adapters. Good luck !

https://www.cnet.com/how-to/your-router-isnt-as-fast-as-you-think-it-is-heres-why/

https://www.cnet.com/how-to/home-networking-explained-part-2-optimizing-your-wi-fi-network/

http://www.metageek.com/training/resources/design-dual-band-wifi.html

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Sean_T

Visitor

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8 Messages

@EG this doesn't explain a drop in signal when I'm directly next to my modem. I regularly restart my modem, it's in the middle of my house on the first floor on its own table. I sent you logs showing that it's dropping signal and no explanation on why. I know your trying to help but you sent me the same jargon a Comcast rep would send me.

3 years ago

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EG

Expert

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110K Messages

Pardon the "jargon"....... Get it swapped. Have fun.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

3 years ago

0

Sean_T

Visitor

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8 Messages

That's the problem, I've asked numerous times to have it swapped out. They instead send Service Techs out, or have Tier 2 reps try to work on it. Either they tell me it's fixed or they say that I should watch out for a follow up call tomorrow or the next day that never occurs. I've had Comcast (Xfinity) since 2005 and never had a single problem requesting new equipment until now. They now are starting a rental promotion where yoh keep your modem for 3 years before you can upgrade it, so I'm falling into that category and they want to explore all options before replacing it. I apologize for expressing my frustration when all your doing is trying to help and that wasn't right of me. My frustration level is sky high, but does not give me the right to take that out on you. I just need a solution.

3 years ago

0

EG

Expert

•

110K Messages

Completely understood. I feel your pain..... Best of luck to you !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

3 years ago

0

Your Home Network

Sean_T

Wifi dropping signal

EG

Sean_T

EG

Sean_T

EG

Sean_T

EG

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