Visitor
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23 Messages
Phone drops in middle of Wi-Fi call
Hello,
My iPhone has been dropping calls when I am using Wi-Fi calling. I won’t hear the person talking suddenly, then the call will fail and I notice in the left hand corner of the screen it will now say “Xfinity Mobile” instead of “XM Wi-Fi” as when I started, like it switched suddenly. It happened during a 911 call. I called support and they had me do a network reset which seemed to help but now it is doing it again. Is there anything else I can try?
DaveO3
Problem Solver
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778 Messages
3 years ago
WiFi Calling requires a strong consistent connection which can be interrupted by household appliances, walls, and so on if you move around too much.
Also, lesser known, is that if your WiFi connection moves from one SSID (name) to another, OR it switches from one frequency to another (say 2.4Mhz to another) it tends to drop your call. Check your WiFi setup and see if you can limit your WiFi router(s) to one SSID and one frequency, at least for mobile phone use. See if that helps.
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user_b4b9b1
Visitor
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14 Messages
3 years ago
Network is Dropping Constantly on samsung Z flip 4 and xfinity does not know why? I have had them as well as myself Reset the network 8 times NOW..Not 1 person has a legit fix!!
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XfinityKassie
Official Employee
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1.9K Messages
3 years ago
@user_fed444 Good afternoon! Thank you for reaching out to our Community Forums Team for assistance with your iPhone and Wi-Fi Calling. I understand how important it is to be able to use your services as you need them.I want to be sure to get this resolved for you as quickly as possible. Before we begin, are there any other troubleshooting steps you have taken aside from a network reset? Also, is this happening just with your Wi-Fi Calling, and not your regular calls? I look forward to assisting you this evening!
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