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Sunday, August 11th, 2024 7:14 PM

Dropped landline (VoiP over Wifi) calls - reaolved?

People called and we answered and the caller couldnt hear us talking to them on our panasonic witeless phones (using XFinity call service) - the caller thought we hung up on them. So I confirmed having the latest approved wifi router, reset my Xfinity wifi modem (physically power cycled my XB7), still dropping calls! I then reset the gateway (using the XFinity App), unplugged my XE2-SH wifi extender from wall, changed phone line (rj-11) line from port #1, port #2 and back to port #1. Still dropping calls!! Grrr. Tightned ALL the connections inside house (had been fine for many years) and ran “troubleshoot network” multiple times and all was green. So I decided maybe this Xfinity spam call blocker service might be misfiring. Went in my XFinity App, disabled the Xfinity spam calls screener/blocker service and VOILA!! So far all good, long phone calls nonproblemo!  Maybe its fixed??  Will update if changes. (Putting the purchase of a plug in rj-11 jack/splitter on hold for now. )

Official Employee

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1.8K Messages

2 months ago

 

user_bez52g Thanks for sharing your experience with us and for the update on what resolved the issue. I'm glad you figured it out. Is the phone service still working properly?  

 

2 Messages

Sorry to say it was good for 2 days and now acting the same again - “disconnects” as before. Maybe the only real solution is the wall socket plug-in active rj-11 jack connector that one other guy mentioned. Maybe it boost signal upstream, not sure.

Official Employee

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1.2K Messages

Thank you for letting us know there is still an issue. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
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• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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