My Account

Question   How do I change my Comcast billing date?     Answer     If you need a one-time payment extension we are happy to review your payment arrangement options. Please start a new post with your request in our Billing board, found here: https://forums.xfinity.com/t5/Billing/bd-p/AccMngt_Bill   **Note**: Please don't include any personal information in your public posts. Also, don't forget to include the date of when you would like to make this extension/when you can make your payment.        If you would like to make a change to your bills due date for all future bills, simply follow the directions below.    Before you get started changing your due date, here are a few things to keep in mind: Your account needs to be up-to-date, with no overdue balances. Changing your due date won't cause late fees. After you make the request to change your due date, you can check its progress on   My Account. Your next bill may come sooner or later than normal. This is a "transition" bill and may be higher or lower than a normal bill. Your new due date takes effect on the   second   bill after your request is completed. If you have   automatic payments   set up, they'll automatically update to match your new due date. The change needs to be made by the person in the home with the "primary" username.  If you need to, you can look up your username or your password. Not sure which one is your primary username?  Take a look at   What is an Xfinity Username for an explanation. Hint:   It's the username that can create new usernames and set permissions for all the other usernames on your account.   Let’s change your due date: Sign into   My Account. If you see an option asking, "Want to change when your bill is due each month?" click on   Get Started   and skip to step 4.  If not, go to the   Settings   page and find   Bill Settings   in the left-hand menu. Then, click   Billing Cycle.   Click   View Details. ​ **Note**:   If you don't see   View Details, you're not eligible to change your due date. Choose the day of the month you'd like for your due date.  Pick a date between the 1st and the 28th.  The 29th, 30th and 31st aren't available. Then, click   Continue.   Go over your changes and click   Submit.   When you're done, you'll see a confirmation message. It'll tell you when your next two bills will come and how much they'll be for.  You can print or save it for your records if you like. Keep in mind that if you make a change to your account later--like ordering a pay per view movie or changing your package--the bill amount will be different. If you picked the wrong date or you've changed your mind, don't worry. Just go back and pick the date you want.  You have up until your new bill is created to pick a different date.  The confirmation message tells you when that is, too. Frequently Asked Questions Can I change my due date if I'm a new customer? Or if I'm on a Seasonal Convenience Plan? As long as you've already received your first bill, yes you can change your bill due date. How do I find out what my due date is now? Go to the  Billing Dates  section of  My Account , and click  View Details . How will I know if my "transition" bill will be more or less than my regular bill? You'll see an estimate of your next bill while making your changes. What if I sign out of My Account before I'm done making the change? No worries! Your due date won't change. Sign back in to make the change. Will changing my bill due date affect my future scheduled payments? No, it won't affect any previously scheduled payments. For more information about how to change your bill due date see here: https://www.xfinity.com/support/articles/due-date-change

Question   How can I make/modify my Comcast payment?     Answer       You can pay your bill using the self-service options provided below: Comcast automated phone system Xfinity.com/myaccount   on your desktop Xfinity.com/myaccount   on your mobile device Xfinity My Account app on your mobile device **Note**:  The above options are all  free  of charge. Processing through a live agent will incur charges.     Paying online is quick and easy. You can  pay your bill without your username/password  or  sign in to My Account to make a payment .    Pay Your Bill with the Xfinity My Account App To make a payment: Select Billing from the home screen. Select Pay Now. Select the payment amount and the date you wish to pay. Please note that if your account is currently delinquent, you will see an option to pay the specific amount needed to restore your service:   Select a stored payment method or use a different method. If you choose Use a different payment method, go to step 5. For more information on Apple Play, refer to How to Pay Your Bill Using Apple Pay.   Select the payment method you would like to use: Credit or debit card or Bank Account. To enter a credit or debit card, go to step 6. For a bank account, go to step 9.   Enter your credit or debit card information with the billing address that you wish to use. To enter the card number, you can enter the card information manually or select the camera icon (step 7) and scan your card. The option to Store this card for future payments is automatically checked. Note: Entering this information using the app will also update your Stored Payment Methods on xfinity.com/myaccount. If your credit or debit card is about to expire, we will send you an email reminding you to update your payment method.   Select the Camera icon, which will open your camera, and align the card so that it's inside the framed border. Once your card is framed, the picture will be taken automatically.   The card number and expiration date will be populated based on your picture scan. Verify that this information is correct, enter the CVV number from the back of your card and click Done.   If adding a bank account, select Checking or Savings. Enter the Account holder's name, Routing number and Account number.   If you need assistance with the routing or account number, select the Help icon next to that item.   If you wish to have your payment information stored, select Store this account for future use, then select Next. Note that when you use the app again, you will have the option to choose a stored payment method, or add a new one.   **Note**: This will also be saved for payments on xfinity.com/myaccount. Verify the amount that you wish to pay. Click Submit.   If you attempt to make a duplicate payment, the following message will appear: "Unable to Process Payment. It looks like you are attempting to make a duplicate payment. You have to wait 24 hours before making another payment of the same amount using the same payment method." Tap OK to confirm. **Note**: If you’d like to make two payments of the same amount on the same day, you can do so as long as you use different payment methods for each. Otherwise, your second payment will be rejected as a duplicate.   Once your payment is successfully processed, you will receive a confirmation.     Make a One-Time Payment Using Your Mobile Device When setting up a one-time payment, keep in mind that credit card payments and checking account deductions can take up to two days to process and post to your account. Also note that if you want to get ahead of your bill, you can always pay more than the amount due. Any extra you pay will go towards your next bill. To set up a one-time payment on your mobile device: Open a browser on your mobile device and type   www.xfinity.com/m   or   customer.xfinity.com/m. Tap   My Account.   Tap   Pay your bill.   You will be presented with two options to pay your bill: Pay using My Account:   Make a payment by logging in with your Xfinity username and password. Pay using account number:   This feature allows you to pay with only your Comcast account number and payment information. If you wish to sign in, tap   Pay using My Account   and proceed to   Step 10.   If you wish to pay without signing in, tap   Pay using account number. You will be prompted to either take a picture of the payment coupon that came with your statement to determine your account number, or to enter your account number manually. You will then be prompted to enter the last four digits of the telephone number associated with your account. Tap   Continue. After completing these steps, proceed to   Step 12. Enter your Xfinity username and password.   Once you have logged in, you must accept the   Terms and Conditions.   The screen will show your account balance, with the option to view your bill. Tap   Make a payment.   Enter the amount you wish to pay and tap   Continue.   Select your payment method and tap   Continue.   Based on the method you have chosen, enter your payment information and tap   Continue. Note:   For card payments, you will also be asked for the three-digit Card Verification Value (CVV) that appears on the back of your credit card. (The CVV on American Express-branded cards has four digits and appears on the front.)   Review your payment information and tap   Submit.   A payment verification screen will display. Note:   If you make two payments of the   same amount on the same day, you will need to use two different payment methods to ensure that the second payment is not rejected as a duplicate. Chat With Us to Make a Payment To make payments with an eChat agent: Access chat on My Account at:   https://support.xfinity.com/chat. Navigate to   Account and Bill. Choose   Make a Payment   from the   Account and Bill   menu. The chat agent will then validate your account and walk you through the payment process. Payments may be made by: Bank account Credit or debit card     Pay Your Bill Using Comcast's Automated Phone System Information Required to Pay Via the Automated Phone System Billing account number Home phone number (phone number associated with the account) If using credit/debit: Credit/debit card number Expiration date Card validation value (CVV): The CVV is located on the front of American Express cards (four digits) and on the back of all other cards (three digits). If using checking/savings account: Checking or savings account number Bank routing number (9 digits)   Steps for Payment via the Automated Phone System Call 1-800-xfinity (1-800-934-6489). Select prompt #2 for   Billing and Payments. Follow prompts to pay your bill. **Note**:   You can also use this system to enroll in automatic payments to avoid missing your bill's due date.     For additional assistance updating your payment information, follow   this link. 

Question     Can you please help me lower my bill? I am a current customer and there does not appear to be any "deals" available for current customers.      Answer   ***Created by our Community Users***   Regarding promotional discounted offers, Comcast offers what they call "Promo Pricing" for the first 6 months, 1 year, or 2 years for new customers depending upon the offer. Most of the time these promotions require a minimum term agreement of 1 or 2 years. After the promo pricing period is over, the price does go to their "everyday pricing" or regular rate. This works similar to most cell phone providers or other companies trying to entice new customers to switch to their services.    Unfortunately, there is usually little chance of getting one of those exact same discounts again once the promo pricing period is over. This can be because of your customer status (existing vs. new) or the previous discount/package is no longer available. However, if you add, remove, or modify your services you can make yourself eligible for new promo pricing.     You can always see what packages and pricing are available to you in your area by going here:  https://www.xfinity.com/learn/offers  

What is seasonal billing and how to verify eligibility 

We're committed to delivering the entertainment and services you rely on today - and the new experiences you'll love down the road. From time to time, we may adjust service prices and fees. These increases help us to consistently improve our network, products and services, as well as cover the rising costs to our business. You may not realize that we pay programmers like Fox, ESPN, HBO® and others to be able to bring you their programming. Programming fees - what we pay to programmers - are one of our largest costs and increase regularly. Changes to the fees we charge ensure your access to top networks and the latest entertainment. We're sharing this information to be more transparent about what drives changes in your bill. Below is a list of common fees, taxes and other charges, along with their explanations. Other Charges Broadcast TV Fee The Broadcast TV Fee is an itemized charge that you will see on your bill. This charge is not a government-mandated fee and will increase from time to time. It is based on our costs of providing the local broadcast stations that we carry on our cable systems in each area. These costs include the fees that the broadcast stations charge us to carry them on our cable systems. The Broadcast TV Fee is not included as a part of our promotional pricing or pricing under your minimum-term agreement and can increase during your promotion or minimum-term. You will receive advance notice before an increase takes effect. Equipment Rentals If you rent your TV Box, modem or voice equipment from Xfinity, you may see a separate line item on your monthly bill. Your equipment rental fee could be included in your service charge or be provided as part of a promotion, in which case you may not see a separate charge for that equipment. However, depending on your package, we may charge separately for the equipment. If you are receiving equipment under a promotion, you will be charged the rental fee for that equipment when your promotion ends. This rental fee may change from time to time, and you will receive advance notice before an increase takes effect. Regional Sports Network Fee The Regional Sports Network Fee is an itemized charge that you will see on your bill. This charge is not a government-mandated fee and will increase from time to time. It is based upon our costs of providing the regional sports networks that we carry on our cable systems in each area. These costs include the fees that regional sports networks charge us to carry them on our cable systems. The Regional Sports Network Fee is not included in our promotional pricing or pricing under your minimum-term agreement and can increase during your promotion or minimum-term. You will receive advance notice before an increase takes effect. Regulatory Recovery Fee The Regulatory Recovery Fee represents a portion of the costs imposed on our business by federal, state and local governments related to voice services. The fee we charge you is not a government-mandated fee, but these costs are outside our control and so are passed through to our customers. This fee may change from time to time. Universal Connectivity Charge (or Federal or State Universal Service Fund) The Universal Connectivity Charge represents a portion of our contribution to a federal fund that ensures the availability of affordable communications services to low-income and rural customers (as well as eligible schools, libraries and health care providers). The fee we charge you is not government-mandated, but these costs are outside of our control and so are passed through to our customers. This fee may change from time to time. Other Service Providers Third-party companies, such as Netflix, billed through your monthly bill may increase their pricing from time to time. Each third-party company is responsible for notifying you of their price change. Their adjusted pricing will be reflected on your monthly bill. Taxes, Fees and Surcharges State or Local 911 Fee This fee helps states and localities fund their 911 and E911 systems, along with other emergency services. The amount of this fee varies by state, and in some states the fee may vary by locality. This fee represents a greater part of what the state or local governments charge us based on voice services. Federal Excise Tax The federal government requires this tax on some types of voice services. State and Local Sales Tax Sales tax varies by state, and in some states, it may vary by locality. State and Local Gross Receipts and Utility Taxes We assess these taxes to recover the costs of certain states and local taxes that we're charged. These taxes vary by state and in some states, the tax may vary by locality. The fee we charge you is   not   government-mandated, but these costs are outside our control and so are passed through to our customers. This fee may change from time to time. State and Local Communications Services Taxes These state or local taxes are imposed on communications services such as voice, data, audio or TV services. Athletic Fee Charged only in New Mexico, this tax is imposed on live pay per view professional sporting/athletic contests. The purpose of the fee is to cover the costs associated with regulating any professional contest conducted live in the state. FCC Fee Fees collected annually by the FCC from cable operators to reimburse the FCC for administering its regulatory responsibilities under the Communications Act of 1934. FCC rules permit cable operators to recover the regulatory fees from cable subscribers in 12 monthly installments. Franchise Fee Franchise fees are paid to local governments as compensation for our use of the public rights-of-way and easements. The Federal Cable Act authorizes cable operators to collect from customers the full amount of franchise fees paid to local governments. Public, Educational, Governmental Access Fee Public access, governmental access and educational access fees are for costs associated with local access channels required by the local cable franchise agreement.

3 simple options to return your XFINITY equipment

  If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).   If you move to a Comcast serviceable area, and transfer service, you are not charged. If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply. If you move to a non-Comcast serviceable area, then the ETF does apply. If it is an active duty military deployment, then the ETF will be waived when you send documentation. If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary. If you downgrade service, then the ETF will not apply. If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.     Not sure if you are under a contract? Visit   my.xfinity.com   from your web browser and select the   My Account   tab. Sign in   using your XFINITY username and password. Click the   Settings   tab. Click the   Legal Agreements & Contract   link under   Account Details   on the left-hand side of the screen.   Click the   View   link to see more details about your contract and/or legal agreements with Comcast.

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