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user_3g6xxa
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Wednesday, January 17th, 2024 6:36 PM

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TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv. 

Question

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Updated 

1 year ago

79.4K

392

user_hntgpj

2 Messages

1 year ago

Same problem as everyone else with my samsung tv that worked fine until 1/17/24. Nothing that i tried has worked. Reset router, turned tv off/on 3x, deleted and reinstalled app twice. And samsung escalated but don’t call back

Note: This comment was created from a merged conversation originally titled Tvapp00148

2

0

XfinityDilary

Official Employee

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2.1K Messages

Thanks for posting on our community forums, @user_hntgpj. I'm sorry to hear you are experiencing an issue with the Xfinity Stream App on your Samsung TV. If you try accessing the app with any other device, do you get a similar error message? Is your Samsung TV up to date with the latest software update? These are the supported operating systems and device models for Samsung TV:

  • 2023 Samsung TVs
  • 2022 Samsung TVs
  • 2021 Samsung TVs
  • 2020 Samsung TVs (no minimum software version)
    • All QLED and UHD Models
  • 2019 Samsung TVs (no minimum software version)
  • 2018 Samsung TVs with minimum software version T-KTM2AKUC 1131.9
  • 2018 Samsung TVs with minimum software version T-KTM2LAKUC 1131.9
  • 2018 Samsung TVs with minimum software version T-KTSUAKUC
  • 2018 Samsung TVs with minimum software version T-KTSNAKUC 1131.9
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

user_jaldy

2 Messages

1 year ago

When selecting channel to watch get error TVAPP-00148.  Have tried reinstalling app nothing works. All other apps on tv work 

Note: This comment was created from a merged conversation originally titled Error code TVAPP-00148

3

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PharmGut

Contributor

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21 Messages

I have the same problem with my Samsung smart TV.  For me, this issue (app giving me TVAPP-00148 error when trying to view Live Channels) started this past Tuesday (01/16/2024).  After talking with Xfinity Customer Service, I was given Maintenance Ticket No. SI064679648 and was told that they are trying to correct this issue.  This has been an on-going open issue.  And, they stated that this issue applies only to Samsung TVs.  If I were a Comcast customer and had this issue, I would call Comcast and request a discount or refund on paid services.

1 year ago

user_dvf6yr

2 Messages

I have the same issue for 5 days. 
no updates from xfinity yet..

1 year ago

0

XfinityAirelle

Official Employee

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2.5K Messages

user_jaldy

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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1 year ago

0

user_wefoav

6 Messages

1 year ago

Come on. This error has been an ongoing issue for you since 2022. Patches all day long. We just want the fix? Yes, AirPlay is an option to your problem, but really.

Note: This comment was created from a merged conversation originally titled TVAPP00148

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0

user_j8k6i5

2 Messages

1 year ago

Why is my Samsung tv getting error TVAPP-00148

Note: This comment was created from a merged conversation originally titled Xfinity stream

2

AllStar40

Contributor

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33 Messages

They did an update 2 nights ago and still haven’t fixed it. 

1 year ago

0

XfinityVictor

Official Employee

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1.3K Messages

@user_j8k6i5 I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

AllStar40

Contributor

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33 Messages

1 year ago

Xfinity updated the app 2 nights ago on my Samsung tv and I haven’t been able to watch any live channels. This needs to be fixed rfn. 

Note: This comment was created from a merged conversation originally titled Tvapp-00148

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user_w3p6d6

2 Messages

1 year ago

I’ve checked cables, deleted and reinstalled app and a systems reset.  I still receive the message.  TVAPP-00148.    

Note: This comment was created from a merged conversation originally titled Error: TVAPP-00148

1

XfinityChelseaB

Official Employee

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1.6K Messages

Hello @user_w3p6d6 Thanks so much for taking a moment out of your day to leave a post on our community forum. Please check out this thread that could help with your concern: https://forums.xfinity.com/conversations/xfinity-stream-app/tvapp00148/65a81e375bd1d830a3212f42

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1 year ago

0

user_75e93s

11 Messages

1 year ago

My Xfinity Streaming app is not working since 2 days ago in one Samsung TV. I get TVAPP-00148 error. I have tried everything from deleting and downloading the app to shutting down and starting the TV pressing the start button. Xfinity is a disaster! The app was terrible to begin with, super slow to load and unstable. I think they provide bad quality service to force you to pay for the box.

Note: This comment was created from a merged conversation originally titled TVAPP-00148 error Xfinity stream app

1

XfinityPeterH

Official Employee

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1.8K Messages

@user_75e93s thanks for your post and your feedback. Our team is here and happy to help you with troubleshooting your app. What is the year your TV was manufactured, the model number and software version? 

 

To find this info on a Samsung TV:

Make sure your Samsung Smart TV is connected to the Internet.
Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen.
Scroll to and select the Settings icon (gear to the right).
Arrow down to Support.
Arrow right, then down, then select About this TV.
From here, you'll see the Model Code, Serial Number, Software Version, etc.

I am an Official Xfinity Employee.
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1 year ago

0

OrangeVols

4 Messages

1 year ago

2021 Date of Manufacture Samsung TV all of a sudden getting the TVAPP-00148 error and will not stream.  Called Samsung tech support, they helped me reset my TV to factory defaults and the streaming app still gives the 00148 error.  Uninstalled and reinstalled the Xfinity app but nothing helps.  It had worked fine for over a year until this evening.

Note: This comment was created from a merged conversation originally titled TVAPP-00148

3

Stickmeat42

4 Messages

Sucks!  I get it.  We have fire stick so are temporarily using it to stream xfinity.  

1 year ago

0

XfinityMarcos

Official Employee

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2.3K Messages

Hello @OrangeVols, thank you for coming to our forum for support with your Stream app issues. I appreicate you already taking some troubleshooting steps and providing those in your post. Is this only impacting your live channels? If so, this is a known issue that our engineers are working to resolve, so we're in great hands with them. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_nzwatt

2 Messages

How did you correct the problem 

1 year ago

0

user_3m9402

4 Messages

1 year ago

Seems to be affecting many customers. TVAPP-000148 on 1 of 3 tvs in the house. All tvs are newer Samsung smart tvs. All tvs connected via wi-fi, using streaming app. Issue started yesterday, 011724. Uninstalled/reinstalled app, reset modem, cleared tv cache, off/on...but nothing works. All other streaming apps work fine. What is the solution to the issue?

Note: This comment was created from a merged conversation originally titled Error: TVAPP-00148

2

user_a0l1g6

5 Messages

Same thing here in Montgomery, TX. It started on 01/16/2024 at our house all TVS are Samsung Qled Tizen 2022 and 2023. We do not have any cable boxes and rely of the Xfinity Stream App.

Only the Xfinity Stream App, Live Streaming does not connect responding with Error Code: TVAPP-00148.

Have cleared cache on all, have uninstalled and re-installed on all, have reset modem & routers, have rest all TVS. I have retried all of these steps multiple times.

Yesterday on chat, I was told that it was a known issue and would be up and running in 3hrs. Well, that was yesterday and now it is today and still the same problem.

Called today - phone rep. created an escalated ticket. Now I wait for 24-48hrs.

1 year ago

XfinityJeniece

Official Employee

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3K Messages

Hey there, @user_3m9402 thanks for reaching out through Xfinity Forums regarding the Xfinity Stream app on your Samsung device. We are aware of a known issue, and we are working to get this resolved as soon as possible. In the meantime, you can continue to stream on other devices and even cast to your TV. We truly appreciate your patience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_rxoct1

2 Messages

1 year ago

All of a sudden one of my Samsung TV keeps getting error message when I try to watch TV.

ive done everything from delete cache, delete and reload the app, hold off button till it restarts, and still get same error code.

Note: This comment was created from a merged conversation originally titled Error tvapp-00148

1

XfinityGabby

Official Employee

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1.5K Messages

Hi there @user_rxoct1. Thanks for reaching our team on our Forums page regarding the error message. Are you experiencing this issue on any other device?

I am an Official Xfinity Employee.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_6x5c6j

3 Messages

1 year ago

For the last two days I have not been able to view Live TV. Above error shows up. have spent more than 3hrs with tech support. I have reset Samsung TV, reset modem, deleted and reinstalled Stream app several times. Yesterday message stated that I will be contacted in 1-2 hrs. It did not happen. Today I was told that kit will take another 48-72hrs. Stream app worked fine for two yrs, though occasionally had to exit app and open it to make it work.I am hoping it will be fixed.

Note: This comment was created from a merged conversation originally titled TVapp 00148

1

0

XfinityKatie

Official Employee

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744 Messages

Hello @user_6x5c6j we know that being able to watch TV via the Xfinity stream app is important, so we want to ensure you get assistance with this! Based on the issues you have described, it seems like you are impacted by a current known issue with the Xfinity Stream app on Samsung TVs getting this error when trying to watch Live TV. Our engineers are currently working to determine what the root cause of this issue is so that we can help provide the proper fix. I am not seeing any updates available for a workaround or an estimated time for resolution on this, but I will go ahead and keep an eye on the issue and make sure to update you here once I have more details for you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_8hzdvh

4 Messages

1 year ago

I am unable to use xfinity stream on one of three tvs in my household. Of course, it’s the tv I primarily watch. When I attempt to watch a live channel, I get an error message: TVAPP-00148. 

Xfinity stream is working on all other devices and has been working on this tv for about 3 years. I have uninstalled, reinstalled, restarted, and cleared data/cache/cookies. What is the error and how do I resolve it?

Note: This comment was created from a merged conversation originally titled TVAPP-00148 Error in App

23

user_481kk4

Contributor

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52 Messages

I've been having the same problem since yesterday. I have a Samsung Smart TV with a Roku device. Someone else in another thread commented that you can add Xfinity Stream to your Roku device as a workaround, if you have one. 

1 year ago

user_tmc2o3

4 Messages

I have the same problem and error code for past couple days. Does anyone know how to remedy?

1 year ago

0

Pchammond15

Visitor

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5 Messages

I’ve been having the same issue for the last 2 weeks. Stream app stopped working on all devices. iPhone, firetv, roku tv. Can’t find any solutions yet. Tried deleting and reinstall and signing out and back in. Still can’t watch anything.

1 year ago

0

Pchammond15

Visitor

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5 Messages

@user_481kk4​ I have a Roku tv and it’s not working on their for me either.

1 year ago

0

user_m1lt1b

2 Messages

Has xfinity made a statement about what is happening? Especially since they have increased the costs of the service, but the TV App remains ridiculously antiquated. Has there been any information about a fix for the issue? 

1 year ago

0

Baltimore-Traveler

6 Messages

1 year ago

Everytime there is an update [Edited: "Language"].  I have this happen all the time.    They run you through the hoops.   Then it just starts working.  The same fix never works.   I get it to work then bam!  Stops again.   I have been fine for several months now new update on the jan 10 2024.  I am now having issues.   

Note: This comment was created from a merged conversation originally titled TVAPP-00148

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user_481kk4

Contributor

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52 Messages

I've been having problems too since yesterday and I couldn't watch live TV on the Xfinity Stream app. Someone else commented on another thread if you have a Roku, you can workaround this by downloading the app to your Roku. I did, and can watch live TV again. 

1 year ago

0

XfinityJeniece

Official Employee

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3K Messages

Hey there, @Baltimore-Traveler thanks for reaching out regarding the error at this time. We are showing there is a known issue with the Xfinity Stream app. We are aware of the issue and working to get this resolved as soon as possible. We truly appreciate your continued patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_4pwacy

18 Messages

1 year ago

Unappreciated to watch Xfinity streaming live and get error TVAPP-00148.  Able to watch recorded and on demand.

Note: This comment was created from a merged conversation originally titled Error TVAPP-00148

31

user_yirnae

2 Messages

1 year ago

I’ve tried uninstalling and reinstalling the Xfinity stream app on my Samsung TV numerous times, but I keep running into error code TVAPP-00148

I did do a brief search here and noticed that some have had success with holding down their power button until their Samsung logo reappears, but this does not resolve my issue. 

Note: This comment was created from a merged conversation originally titled ERROR: TVAPP-00148

27

user_ehmjye

Contributor

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67 Messages

Yes same issue here it’s only on Samsung TVs 

1 year ago

user_481kk4

Contributor

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52 Messages

I had the same issue yesterday; I tried restarting my Samsung TV several times and then contacted Xfinity support. Support told me they'd received other messages from consumers and it was a nationwide problem. I haven't turned on the Xfinity Stream app on my Samsung today to see if it's been resolved. 

1 year ago

user_ehmjye

Contributor

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67 Messages

@user_481kk4​ yes same here very frustrated with the money we spend on this 

1 year ago

user_rkusfu

3 Messages

I can stream to my laptop but not the Samsung TV today, same error code TVAPP-00148.  Must have to do with compatibility of Samsung after an update to the App, frustrating!  

1 year ago

0

user_481kk4

Contributor

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52 Messages

No kidding! I tried the app again now and it's still not working...

1 year ago

0

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