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user_8hzdvh
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Thursday, January 18th, 2024 10:44 PM

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TVAPP-00148 Error in App

I am unable to use xfinity stream on one of three tvs in my household. Of course, it’s the tv I primarily watch. When I attempt to watch a live channel, I get an error message: TVAPP-00148. 

Xfinity stream is working on all other devices and has been working on this tv for about 3 years. I have uninstalled, reinstalled, restarted, and cleared data/cache/cookies. What is the error and how do I resolve it?

Question

 • 

Updated 

1 year ago

754

11

This conversation has been merged. Please refer the main conversation:

TVAPP-00148

user_481kk4

Contributor

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52 Messages

1 year ago

I've been having the same problem since yesterday. I have a Samsung Smart TV with a Roku device. Someone else in another thread commented that you can add Xfinity Stream to your Roku device as a workaround, if you have one. 

3

Pchammond15

Visitor

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5 Messages

@user_481kk4​ I have a Roku tv and it’s not working on their for me either.

1 year ago

0

XfinityRyanE

Official Employee

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1.1K Messages

Hello @Pchammond15, thanks for reahcing out. 

There was a Firmware update on Samsung TV's that cause the app to stop working on most 2121 and 2022 models. We are working with Samsung for a fix, but all your other devices should be working normally. If you are still having trouble with the stream app on your non-Samsung devices, please use the chat icon in the upper right to enter Direct Messaging. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

user_lwt4lx

2 Messages

Same issue with samsung

1 year ago

0

user_tmc2o3

4 Messages

1 year ago

I have the same problem and error code for past couple days. Does anyone know how to remedy?

2

0

Dixlbc

New Poster

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3 Messages

That's the fun part....There is no remedy.  Feela like it's either wait till Samsung or Comcast make a change to make it work again OR do the Roku workaround as others have suggested.

1 year ago

0

XfinityThomasA

Official Employee

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2.3K Messages

@user_tmc2o3 - Our fix team is aware some Samsung smart TV customers may receive TVApp-00148 errors when attempting to tune to linear channels in the Stream app. And, our teams are working towards a fix. Apologies for any inconvenience this may have caused. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Pchammond15

Visitor

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5 Messages

1 year ago

I’ve been having the same issue for the last 2 weeks. Stream app stopped working on all devices. iPhone, firetv, roku tv. Can’t find any solutions yet. Tried deleting and reinstall and signing out and back in. Still can’t watch anything.

0

0

user_m1lt1b

2 Messages

1 year ago

Has xfinity made a statement about what is happening? Especially since they have increased the costs of the service, but the TV App remains ridiculously antiquated. Has there been any information about a fix for the issue? 

1

0

XfinityJeniece

Official Employee

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3K Messages

Hey there @user_m1lt1b thanks for reaching out through Xfinity Forums. We are aware of a known issue and working to get this resolved as soon as possible. We truly appreciate your continued patience while we work to get this resolved. In the meantime, you can continue to use the Xfinity Stream app on other devices and even cast to your TV. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_k0cnmy

2 Messages

1 year ago

I’m having the same issue for days now and it’s unresolved! I’ve deleted and reinstalled several times and customer service has not helped

1

0

XfinityJoe

Official Employee

 • 

750 Messages

Good morning @user_k0cnmy and all if you need assistance, Please send us a DM with your full name and address to Xfinity Support.

 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityJorge

Official Employee

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2.1K Messages

1 year ago

Greetings @user_8hzdvh thank you so much for using our Forums to contact our team with your Steam app issues. How long has this been on going on your end and is it still ongoing? We are happy to pick up where we left off from the steps you mentioned above. 

0

0

user_ocq5jg

3 Messages

1 year ago

Until they fix the problem, this worked for us. Go to the guide, record the show you want, then go to your recordings click on the show that's recording click watch.

3

user_8hzdvh

4 Messages

Thank you!! I tried recording this morning and it seems to be a work-around. I really appreciate it.

1 year ago

0

ccRuben

Retired Employee

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729 Messages

@user_8hzdvh I am glad to hear this is working, please reach out if there is anything else we can help with. 

1 year ago

0

XfinityBillie

Official Employee

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3.3K Messages

@user_ocq5jg We appreciate you taking the time to share a workaround with our Xfinity Forums community!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_tmc2o3

4 Messages

1 year ago

If you are listening Xfinity, please give some information out to those of us who have been left in the streaming wilderness that we bought from you since the Apperror-00148 appearred.

2

0

XfinityTy

Official Employee

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376 Messages

I apologize that you are experiencing issues with the streaming app. Our fix team is aware some Samsung smart TV customers may receive TVApp-00148 errors when attempting to tune to linear channels in the Stream app. Our teams are working towards a fix. Apologies for any inconvenience this may have caused. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_5xnsdz

2 Messages

Same issue here and very frustrating.  No public updates from Xfinity regarding this error code

1 year ago

0

eleaviday

Visitor

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4 Messages

1 year ago

Same problem this is ridiculous 

0

0

user_8rd9x3

2 Messages

1 year ago

Oh that’s nice. I follow the steps suggested by xfinity support in the DM area, but it doesn’t offer me a send option!     About tires of xfinity!!

0

0

user_fxzkkz

2 Messages

1 year ago

I am having the same problem with a similar history. 

0

0

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