Error TVAPP-00148

@user_j82mzt we are happy to help. What troubleshooting steps have you already completed on your end to resolve this issue? 

Just give an answer or at least try!

Hello @user_37m7yh, thank you for taking the time to reach out on social media.  I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Thank you so much, @NewXfinityCustomer! I am sorry to hear that you are still having troubles with the Xfinity Stream App. Are you receiving the same error as above? Is the TV and App fully updated? 

Yes, we are getting the same error message as the others on this thread. Yes, both TV and app are up-to-date. Uninstalled and reinstalled Xfinity Stream app on the TV and still getting same error message. Since multiple people are posting about the issue, I'm assuming it's a broader issue with the app itself?

Thank you so much for checking that for us, @NewXfinityCustomer! We are seeing there is a national concern for this exact error on the devices. Our engineer team is investigating the cause, and working on a fix. We will monitor the ticket on our end, and reach out as soon as we see an update on the ticket. 

OK, thanks for the update. Via support chats, I was hearing it was a national issue, then someone else said it wasn't. Will wait to hear more.

Xfinity gave me a status at 1:00pm today (Friday):  There is an issue with Xfinity Stream app and Samsung TV. Although some TVs do work, this is considered a broader issue. Engineering team is working on this with Samsung development team. They hope to know more by Monday and recommend we periodically check the Xfinity Stream app. The Xfinity Stream app is working on other devices - only has an issue with most Samsung TVs at this time.

I've tried casting my laptop to the TV as an interim solution, but am running into other configuration issues and spending way too much time on it. 

@user_9bcc61 Are you still having issues when streaming live?

@user_at8s3c Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

Same problem here, 

Pueblo, CO 

Yes. When Xfinity gave me the status the other day, they indicated they will be issuing credits to customers impacted by this Samsung/Xfinity Stream app issue. 

That is crazy.  Why would we call Samsung?  We are paying Xfinity for a service. They are trying to push the responsibility off on the TV manufacturer.  I don’t know about the rest of the community but my TV works fine with every other streaming service but Xfinity live.  Xfinity needs to stop playing games and solve the problem. 

Exactly. Our TV and all other streaming services are working fine except Xfinity Stream on the Samsung TV. Honestly, I don't understand why the app update can't be rolled back to the known working version. Then the developers could go back and fix the bug, do QA and re-release. This is what most companies do with software that causes issues once released. This type of approach gets the customer "back in business" so to speak and the technical teams can work the issue in the background. 

@user_9536bf​ I have called Samsung and they said that it's goes to the channel but it's the app that's not opening up, so they said to call xfinity, what a run around, can't watch the playoffs in my man cave, plus xfinity just raise there rates, time to start looking elsewhere 

@user_4pwacy Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window