Skip to main content

    Support

    Offers

U
user_yirnae
1st Topic
1st Like
Stamp of Approval

2 Messages

Thursday, January 18th, 2024 12:17 AM

Closed

ERROR: TVAPP-00148

I’ve tried uninstalling and reinstalling the Xfinity stream app on my Samsung TV numerous times, but I keep running into error code TVAPP-00148

I did do a brief search here and noticed that some have had success with holding down their power button until their Samsung logo reappears, but this does not resolve my issue. 

Question

 • 

Updated 

1 year ago

367

13

This conversation has been merged. Please refer the main conversation:

TVAPP-00148

user_ehmjye

Contributor

 • 

67 Messages

1 year ago

Yes same issue here it’s only on Samsung TVs 

0

user_481kk4

Contributor

 • 

52 Messages

1 year ago

I had the same issue yesterday; I tried restarting my Samsung TV several times and then contacted Xfinity support. Support told me they'd received other messages from consumers and it was a nationwide problem. I haven't turned on the Xfinity Stream app on my Samsung today to see if it's been resolved. 

2

user_ehmjye

Contributor

 • 

67 Messages

@user_481kk4​ yes same here very frustrated with the money we spend on this 

1 year ago

user_481kk4

Contributor

 • 

52 Messages

No kidding! I tried the app again now and it's still not working...

1 year ago

0

user_rkusfu

3 Messages

1 year ago

I can stream to my laptop but not the Samsung TV today, same error code TVAPP-00148.  Must have to do with compatibility of Samsung after an update to the App, frustrating!  

0

0

user_481kk4

Contributor

 • 

52 Messages

1 year ago

I just uninstalled and reinstalled the app...to have the same problem with the same error code. UGH, frustrating! 

0

0

user_481kk4

Contributor

 • 

52 Messages

1 year ago

Someone in another thread commented a workaround if you also have a Roku. After uninstalling and reinstalling on my Samsung TV, I decided to try using my Roku, downloaded Xfinity Stream and it works - I can watch live TV! 

1

0

Stickmeat42

4 Messages

Works on Fire Stick also but I have a smart tv for a reason.  I want to run app on tv!

Comcast/xfinity quality control and or testing is inadequate.  Why this is identified by end users of one of the top 5 TV brands… Unbelievable!

1 year ago

0

user_rsfioj

9 Messages

1 year ago

Same error here!  I have 3 Samsung TV's, only having this problem on 1 of them.  Spent 2 hours on the phone with tech support, 3 different people, and still no resolution.  So frustrated!  

1

user_ehmjye

Contributor

 • 

67 Messages

@user_rsfioj​ yes it’s the newer models , this is insane for the money we spend each month , I do not want to buy the Fire Stick that’s why I bought newer TVs 

1 year ago

user_19n83m

7 Messages

1 year ago

We tried uninstalling and reinstalling the Xfinity stream app on our Samsung Smart TV numerous times, but we also keep running into error code TVAPP-00148.  I contacted Xfinity technical support twice last night by phone and chat, but they were not able to resolve the issue.  According to Dhaniyesh on chat support, "the signals are complete and an automated check has identified that currently there is a maintenance going on the application we are upgrading the service to better services to the customer.  Due to which you might be facing this issue.  Our engineers has given the time resolution that upgradation work will be resolved within 1 hour.  I request to wait for sometime and the services will active shortly."  It's almost 24 hours and services are still not active.  They credited my account with $10 for the inconvenience.  

2

user_19n83m

7 Messages

I spent also spent 2 hours with technical support last night.  It's so frustrating.  Has anyone from Comcast gotten back to you?  I'm sorry you're having this TVAPP-00148 problem, but at least I now know it's not a problem with my TV.  Netflix, Amazon Prime, YouTube and every other streaming app on earth except for Xfinity works on my Samsung TV.

1 year ago

0

user_481kk4

Contributor

 • 

52 Messages

When I contacted support last night, they told me it was a nationwide problem with Samsung TVs and the Xfinity Stream app. Someone in another thread posted a workaround with Roku if you have it. I downloaded the app to my Roku and can now watch live TV. 

1 year ago

0

user_l6bys9

6 Messages

1 year ago

Seriously frustrated with xfinity.  Did everything that everyone else has,  multiple techs on phone who Obviously did not know what they were doing.  Finally talked to a level 3 or 4 to get the” its a national issue”. Well great.  Still not working🤬

1

user_rsfioj

9 Messages

If it's a national issue why should we have to go through 3-4 techs and spend hours on the phone/chat to get that information?!?  That's should be level 1.  Should be "yes we know there's an issue and we are working on it.  We will let you know when it's fixed and credit your account".  That's it.  Everyone can understand an issue, what we can't understand is not admitting you have an issue and wasting our time.  😡

1 year ago

user_7k3fc2

2 Messages

1 year ago

What is the issue? I have been without service for 4 days. I have called and tried troubleshooting the issue several times. I have been told they are aware of the issue and would offer a resolution and refund but haven't seen either. This is unacceptable and terrible customer service. The people on the live chat and folks on the phone are completely unhelpful. 

1

XfinityAmandaB

Official Employee

 • 

2.1K Messages

@user_7k3fc2 Thank you so much for letting us know you are also running into the TV app error. It is a known issue as for the cause our engineering team is working to locate that and develop a resolution as quickly as possible. We do apologize for the inconvenience, this error is only impacting the Xfinity stream app, however, and you can always stop into any Xfinity service center for one of our X1 boxes to help in the meantime.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

1 year ago

Hello @user_yirnae, thank you for reaching out to our forum for help with Stream app issues, and for providing such great detail to get us on the same page. I would like to ask a few clarifying questions to make sure we're working on a full resolution for the issue. Are you able to test any other devices to see if you can replicate that error code? Also, are you seeing that error code as soon as you open the app? 

1

0

user_rsfioj

9 Messages

I am getting the same error on multiple TV's.  I can recreate the problem any time you want

1 year ago

0

user_6nnq05

2 Messages

1 year ago

This problem is odd because my

Samsung TV #1 - all apps work including Xfinity.
Samsung TV #2 - All apps work EXCEPT XFINITY.   Xfinity app has been working for a year and half previously. The app will appear, and the listings, but tv shows won’t load. 

Both TVs are under 2 yrs old. 
I’ve unplugged the TV and plugged back in. I ran the Hub connection test, uninstalled and reinstalled the Xfinity app., ran smart Hub again, and reset smart Hub. 
Several times. And still nothing app

3

0

user_fallentree

2 Messages

Exact same issue with my 2 tvs! So frustrating! Missing nfl football game one of the main reasons I have xfinity in the first place!!! 

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

@user_6nnq05 Hello! Thank you for reaching out to us here on our Community Forum. Our Engineering Team is aware of the issue with Samsung TVs and our Xfinity Stream App. They are working on a fix, and we hope to have it resolved very soon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityMartyR

Official Employee

 • 

2K Messages

Thank you for all of your patience, as our engineering team addresses this issue. We hope to have a resolution soon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

AllStar40

Contributor

 • 

33 Messages

1 year ago

Imagine if this happened to Netflix or MAX? They would fix this in hours not days or weeks. 

2

0

XfinityAngie

Official Employee

 • 

1.8K Messages

 

AllStar40, We are sorry for the delay in getting this fixed. Please know we understand your frustration and are working as quickly as possible to get this fixed. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_8v2ixi

2 Messages

Just jumping in to add my .02. Samsung frame tv having the same issue with the error 00148. 

hopefully they can resolve this quickly. 

1 year ago

0

user_yyflyj

2 Messages

1 year ago

Hey everyone, having the same issue for the past 4 days but as I navigated to this message board I came upon the same exact issue with Err 00148 on Samsung televisions on this same exact board from November of 2020!

The Comcast responses were almost identical to those on this latest thread.

Odds are, any fix will most likely be temporary. 

0

0

forum icon

New to the Community?

Start Here