Tvapp00148

Same problem as everyone else with my samsung tv that worked fine until 1/17/24. Nothing that i tried has worked. Reset router, turned tv off/on 3x, deleted and reinstalled app twice. And samsung escalated but don’t call back

This conversation has been merged. Please refer the main conversation:

TVAPP-00148

Responses

XfinityDilary

Official Employee

•

2.1K Messages

1 year ago

Thanks for posting on our community forums, @user_hntgpj. I'm sorry to hear you are experiencing an issue with the Xfinity Stream App on your Samsung TV. If you try accessing the app with any other device, do you get a similar error message? Is your Samsung TV up to date with the latest software update? These are the supported operating systems and device models for Samsung TV:

2023 Samsung TVs
2022 Samsung TVs
2021 Samsung TVs
2020 Samsung TVs (no minimum software version)
- All QLED and UHD Models
2019 Samsung TVs (no minimum software version)
2018 Samsung TVs with minimum software version T-KTM2AKUC 1131.9
2018 Samsung TVs with minimum software version T-KTM2LAKUC 1131.9
2018 Samsung TVs with minimum software version T-KTSUAKUC
2018 Samsung TVs with minimum software version T-KTSNAKUC 1131.9

0

Xfinity Stream App

user_hntgpj

Tvapp00148

XfinityDilary

New to the Community?