3 Messages
TVapp 00148
For the last two days I have not been able to view Live TV. Above error shows up. have spent more than 3hrs with tech support. I have reset Samsung TV, reset modem, deleted and reinstalled Stream app several times. Yesterday message stated that I will be contacted in 1-2 hrs. It did not happen. Today I was told that kit will take another 48-72hrs. Stream app worked fine for two yrs, though occasionally had to exit app and open it to make it work.I am hoping it will be fixed.
XfinityKatie
Official Employee
•
744 Messages
1 year ago
Hello @user_6x5c6j we know that being able to watch TV via the Xfinity stream app is important, so we want to ensure you get assistance with this! Based on the issues you have described, it seems like you are impacted by a current known issue with the Xfinity Stream app on Samsung TVs getting this error when trying to watch Live TV. Our engineers are currently working to determine what the root cause of this issue is so that we can help provide the proper fix. I am not seeing any updates available for a workaround or an estimated time for resolution on this, but I will go ahead and keep an eye on the issue and make sure to update you here once I have more details for you!
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