The xfinity site has always been bad but is getting worst and worst. I cant even make a simple payment. The website is super slow. I click to make a payment and the window just stay blank. I never have any issues with otehr sites but always, always have an issue with xfinity site. You really need to

I got to xfinity.com to look over my bill and account - any category I select that is not "Shop" is utterly slow and usually ends in an error. But I can view what you have to sell me without an issue...I really hope Xfinity goes under and a real company can step and actually provide us with a good e

Once again I have the painful experience of making a change on the Xfinity website. How is it that one of the biggest, if not they biggest, ISPs in the US cannot execute a speedy website.  Every page refresh takes 20 seconds or more.  And when I finally get to the page I need, it's comple

I have been comcast customer since 2003. In Nov last year, we upgraded our internet connection to 600 MB with comcast rental modem/router. It has been working fine since.Last week, I decided to buy my own modem/router (Motorola MG7700) combo and replaced the rental unit. MG7700 is specd at 1GB for m

I mean, after the redesign a few years ago, maybe we could forgive all the initial issues that happened... but it has been several YEARS now, and the website is still terrible!!! Poor navigation. Extremely terribly slow load times on every single click (10-60 seconds, and I have a really high speed

It's comically unusable.

I dread anytime I have an issue with Xfinity billing and have to actually use the site, it is unbelievably slow. You're the most expensive ISP in my area, with the worst customer service, and the slowest website I believe is possible. My natural gas website is exponentially faster than yours, my CIT

Hey Xfinity, I know I'm not the only one to write this to you. I'm going to write this very detailed in the hopes I don't get a generic and scripted response that tries to pin the mistake on the user. The website AND app are constantly stuck in a never-ending loop of signing on and verifying. I've

Your website is a quarter of the speed of 99% of the web. I am a web developer and can 100% confirm it is on your end. I will be looking for another service since Xfinity/Comcast isn't agile or customer forward. Thanks.

I have three and a half minute video of trying to log into Xfinity. It takes you through two factors authentication and then sits a spins for a full 40 seconds then says it has problem - "try again". After hitting that twice it logs you out and you do two factor authentication, again. This went on f

i need to make the payment for the website i have about a year with you guys and your website [Edited: "Language"]...!!! i have 1 hour on clock trying to make the payment and it doesnt work every single time i click to make a payment i just get a white tab nothing else your site [Edited: "Language"]

The new website is awful; it's sluggish, and I'm unable to pay my bill as it keeps timing out. This isn't the initial occurrence. With a multi-billion dollar company, why can't they manage to create a decent website? I tried both Edge and Chrome with no success.

For the past 3 months or so, we've been having an issue at home where some websites and web apps will load content like they're on a dial-up modem from the 90's. Sometimes the content just won't load at all and the page will remain blank until I wait for a while and refresh it later. Sometimes it'll

I see lots of similar issues posted but no definitive solution. We have a bunch of recordings on our X1 DVR, but only a small number are on the Stream App. The ones from the stream app are from one show, and not the latest recordings. It’s like it stopped syncing. I have checked on multiple devices

I have tried paying my bill and it’s impossible every time that I go to pay my bill it says that I have 0.00 due and then I think it’s because I need to switch my account but when I try doing so the page reloads or goes to the same account just terrible website please do better

You're an internet company, this is insane. Your website should work smoothly every time, on every browser. There is absolutely no excuse for it. Anyway, here are my issues: Cannot access my bill from my email. I click "View bill" and login (which only works like 50% of the time), and if I'm luck

I am trying to see my billing statements and look at available plans to potentially upgrade to. The website took 15 minutes to try to load the information and then just gave up. This has been my consistent experience with your website, which is ironic considering that you are an internet service pro

I plan on switching my service because of this, any update you need to make to your account takes longer than 10 minutes, I dont want to spend an evening waiting for a page to load. Comcast needs to make this a priority and fix the website.

I'm trying to downgrade to choice tv but after deleting the kids, sports and entertainment options which I have now it shows about a $141 bill, but at the end it adds those back in so my bill ends up being over 200. Is this a website error or am I missing something?  If I call I know I will ge

Why is your website always so painfully slow to access your account. It’s ridiculous. Today, I gave up adding HBO after multiple messages saying “sorry try later” I gave up and added it via my remote. Now again, I am trying to view channel lineups and same slow performance which is the norm. Invest