Visitor
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5 Messages
Certain websites and apps loading content SUPER SLOW
For the past 3 months or so, we've been having an issue at home where some websites and web apps will load content like they're on a dial-up modem from the 90's. Sometimes the content just won't load at all and the page will remain blank until I wait for a while and refresh it later. Sometimes it'll load up fast as usual, other times it'll fail to load again. It feels totally random. Even xfinity.com is affected! Perhaps the most frustrating part is, while one website may be loading SUPER slowly in one tab, I'll load up another tab and run an internet speed test, and it'll report our full connection speed like there's no problem at all!
It makes no difference if it's a phone or PC, ethernet or wi-fi, it seems to be affecting every internet connected device on our network. I've also tried changing DNS servers a few times, but it still makes no noticeable improvement. Just a few days ago we even replaced our xfinity modem/router with a newer model, and yet the issue still persists! At this point I think we have tried everything short of inspecting the wiring outside the house for damage. We're making an appointment to have a tech come out, but I have a hunch that they won't find anything wrong with the wiring, which hasn't been touched in years... and then we'll be back at square one with no solution in sight.
I've seen a couple of other posts in the forums from the past 5 years describing the exact same issue, but neither one had any solution posted, so I wanted to raise it again just in case there is some new information that could be passed my way. Using the internet has become a real pain lately, and I'd love to hear if someone else has the same problem.
[Edited: Removed 1st few IP addresses as personal information]
Accepted Solution
user_42wtf1
Visitor
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5 Messages
27 days ago
It has been over 3 days now, and I believe the problem has finally been solved. I spoke with the xfinity service team via the direct message feature and after a couple of hours of back and forth questions, they decided to perform a "network reset" (whatever that means). Afterward, all our web traffic is normal again and websites/apps can load content without being intermittently blocked! I'm very happy to put this annoying problem behind us... and if it ever starts happening again, now I know what to ask for.
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XfinityChristy
Official Employee
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1.8K Messages
2 months ago
I'm so sorry to hear you've been experiencing slow internet connection to particular sites and apps at home for the past few months! It sounds incredibly frustrating, especially when a speed test shows everything is fine. Xfinity has a great resource on troubleshooting internet speed connections here: Xfinity Internet and WiFi connection troubleshooting. I know you've already tried a bunch of these steps, but have you had a chance to check for signal interference or restart your modem and router? Sometimes a simple reset can do the trick!
In the meantime, I completely understand how much this must be impacting your daily routine, and I really appreciate you reaching out. Our team is always happy to help troubleshoot these kinds of issues, so if you've gone through these steps, and you're still having trouble, please don't hesitate to contact us directly. We can chat online or set up an appointment to have a technician come out and take a look. We'll do everything we can to get you back up to speed as quickly as possible!
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user_ws5ev9
1 Message
2 months ago
Same happened to me, for the last few days. Xfinity please help to fix this.
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user_42wtf1
Visitor
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5 Messages
1 month ago
Just in case more proof is needed that this is a significant problem and that your system is lying to you when it says "everything is fine" on your end:
(Spoiler alert: rebooting didn't help!)
(edited)
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