5 Messages
Recordings from X1 DVR not showing on stream app or website
I see lots of similar issues posted but no definitive solution. We have a bunch of recordings on our X1 DVR, but only a small number are on the Stream App. The ones from the stream app are from one show, and not the latest recordings. It’s like it stopped syncing.
I have checked on multiple devices, iPhone, iPad, Fire TV, and stream website, and they all are missing the recordings.
what can we do to get the recordings synced to the stream app?
XfinityKatie
Official Employee
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363 Messages
6 days ago
Hello! @user_5cd870 Thank you for reaching out to us and letting us know about the issues you are running into with your recordings. The recordings available via the Stream app are only the ones that are stored in the cloud. If your cloud storage is already full, then any new recordings would only be stored on your DVR boxe itself via the hard drive and not the cloud. Additionally, there is not a way to transfer recordings from the X1 DVR to the X1 Cloud DVR (or from the X1 Cloud DVR to their X1 DVR). So, the only way to ensure that the recordings are showing on both the box and your app is to ensure you have enough storage space within the cloud for the recording to show via the Xfinity Stream app.
Have you checked to see if your storage is showing as full? To see your current storage %, press the xfinity button on your remote, then click Saved > Recordings. From here, you will see the storage meter to show how much space you have left for your Cloud DVR storage.
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