Unbelievably Slow Website

Thank you so much for taking the time to reach out to Xfinity Support @user_h55uqw!  We are so glad to hear from you and want to help in any way that we can.  We do offer more ways to process your payments.  Do you use our Xfinity app?  You can use your Xfinity credentials to log on and process payments, and review your billing.  Are you able to do that?

@XfinityArmand​ Sorry to tell you, but it's just as painfully slow. You need to go ahead and try to use the app... it's a [Edited: "Language"] joke. The website is also soo slow.. ya'll need to get it together. Have you tried to use it yourself? Why can't you all just make the website faster? Or just make a new website or something. It's just a pain in the [Edited: "Language"] to use the app and the website no matter the phone, device, or network. You are lucky you are even still able to get money because of the amount of people who will wait to actually be respensible and pay their bill to you when they could just say [Edited: "Language"] you guys and move on to some other internet provider is very high. Just tell the boss I said he [Edited: "Language"].

I would echo @user_f6frff the app is just as slow and clunky as the website, and it appears that in many cases the app is just loading web backend. On top of that, I don't think "use the app" is an appropriate fix for an awful website. I don't want to have an app on my phone just to pay my ISP bill.

Thank you so much for reaching out to us here, @user_xqlrp8! We completely understand the frustrations with the slow loading time, have you attempted to clear your browser cache/cookies? We can certainly document the feedback on our end as we are always looking for ways to improve our customers experiences. 

You guys offer up this same old sad excuse every single time someone complains about this.  When is Comcast going to get it through its thick skull that this is not a client/user-side issue, this is a server-side issue.  Suggesting to the user to clear the browser cache/cookies or to try the app or to try a different browser until the cows come home is NOT going to fix this issue, nor does it currently.  The definition of insanity is doing the same thing over and over and expecting a different result.  Stop gaslighting users into making them think the problem is on their end and fix the [Edited: "Language"] issue with your servers and website.  Christ, how much customer feedback do you need before you'll actually listen to it and make the necessary changes at the root level?  For a "technology" company, you guys still appear to be relying on technological solutions from the 19th century at this point. 

@user_s9j5fz Have you checked the security settings on your device to make sure it is not blocking the site? 

@markq​ And yes, I've also tried clearing my cache and browser data. It's seems to help for a little but then slows down over time and use. I'm NOT clearing my entire browser cache each time i need to log in.