Downgrading TV via website

I'm trying to downgrade to choice tv but after deleting the kids, sports and entertainment options which I have now it shows about a $141 bill, but at the end it adds those back in so my bill ends up being over 200. Is this a website error or am I missing something? If I call I know I will get the big combo sales pitch which will make me mad and hang up.

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Accepted Solution

XfinityDilary

Official Employee

•

1.8K Messages

2 months ago

GaryB007 Thanks for posting on our Community Forums for assistance. I'm sorry to hear about the online website issues you've been experiencing when trying to change your service. We can help with your billing concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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GaryB007

Downgrading TV via website

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