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user_b2d887
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Visitor

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3 Messages

Saturday, December 30th, 2023 2:57 AM

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Website

Why is your website always so painfully slow to access your account. It’s ridiculous. Today, I gave up adding HBO after multiple messages saying “sorry try later” I gave up and added it via my remote. Now again, I am trying to view channel lineups and same slow performance which is the norm. Invest in some infrastructure, you charge enough 

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9 months ago

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XfinityShawn

Official Employee

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1.1K Messages

1 year ago

@user_b2d887 This isn't the experience we want any customer to have, and will use this as a learning opportunity to improve on. You can also use this link https://support.xfinity.com/svp-contact-form to provide any additional feedback if you choose to. Let us know if you need any further assistance. 

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user_b2d887

Visitor

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3 Messages

1 year ago

Glad to hear that you will be using the latest price increase to improve on your infrastructure 

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XfinityJustinC

Official Employee

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893 Messages

Hello, @user_b2d887 we definitely appreciate the feedback on areas we can improve, I know it can be frustrating when the website isn't working optimally. 

 

- Have you attempted to clear the cache/history on the device you're using? 

 

- Have you attempted a different browser, or incognito mode?

 

- Do you have issues trying to access your channel line up here: https://www.xfinity.com/support/articles/id11-channel-lineup?view=app? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

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davidandrea2

Regular Visitor

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3 Messages

That's the standard response from you guys.  Why don't you just fix your website so that it's not so incredibly painful to use.   Of course, the experience with comcast on the phone is equally as frustrating.   It takes over 5 calls and 8-12 hours to accomplish anything.

9 months ago

Again

Expert

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31K Messages

@davidandrea2​ 

That's the standard response from you guys.  Why don't you just fix your website so that it's not so incredibly painful to use.   Of course, the experience with comcast on the phone is equally as frustrating.   It takes over 5 calls and 8-12 hours to accomplish anything.

Yes, it's a standard response, but what have you done in the way of troubleshooting for yourself?

  • Tried a different browser, if only using Chrome?
  • Tried incognito?
  • Tried disabling some extensions and add-ons?
    • Download a browser and try it "fresh out of the box" with nothing added on and no extension?

Just complaining doesn't help us.  Believe it or not, there's only a handful of people that are complaining about this; if this were the case for everyone there would be a major blow up of calls to Comcast.  You aren't seeing thousands upon thousands of people posting here in the Forums, so we really need to know what customers that are posting here have tried.  Yes, the information does get passed on!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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9 months ago

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