Why is the xfinity website still SO BAD, and SO SLOW... after all these years!!

After struggling over an hour with the Xfinity website locking up my Chromebook, I finally thought to disable the ad blocker I have installed on Chrome while I'm on xfinity.com. It made a huge difference. It may be that the site locks up if it can't load its ads. The fact that Xfinity puts ads on the site its paying customers must use to manage their accounts is another topic worth discussing, but I'm happy I was able to finally stop rebooting. 

It is very slow.  It's pretty much the most poorly performing web site and application that I must use on a regular basis.  As in, really one of the most poorly performing internet assets in existence today.  It has always has been this way.  Performance generally gets worse after each "redesign."  Customers never get any additional insight from the site or from the app what is going on, or why their experience is so poor.  It seems like perhaps the corporate strategy is to do nothing about the problem, and eventually customers will just give up in frustration and get used to the poor performance, and stop calling for support or improvements.  It has gotten so bad that customers are now told to go to the nearest XFINITY store for help, and even there, XFINITY employees are visibly upset and disappointed by the performance of their tools, and can offer no suggestions for improvement.

If anyone from XFINITY executive team actually cared, they would be shocked and appalled by the performance of the tools (web and mobile both) that XFINITY gives to their customers to manage their accounts.  They could, if they wanted to put in the engineering effort to improve their customer tooling, provide 2x the customer support at 1/2 the cost to XFINITY.   Unfortunately for us customers, as long as the profits keep rolling in, XFINITY won't care enough to fix the problem at this level even though it would be to their benefit.

Or you XFINITY executives could just read the last decades worth of complaints about how dismal it is as a customer to deal with your tools, then actually for real put in the effort to fix the site and apps.  You'll get about 2x customer satisfaction and 1/2 the support calls.  Your profits will go up as your support spend goes down.

To the support folks, what can we as customers do to get XFINITY to react to this 10+ years worth of negative feedback regarding the performance of their web site and applications?  Go back and review all those dozens/hundreds of threads.  It seems to us customers like all of this feedback is falling on deaf or unwilling ears.  Why isn't site performance improving over time?  What can we do?  

Same here, stuck in a Xfinity only provider area and it [Language] Has [Language]

I mean, after the redesign a few years ago, maybe we could forgive all the initial issues that happened... but it has been several YEARS now, and the website is still terrible!!! Poor navigation.
Extremely terribly slow load times on every single click (10-60 seconds, and I have a really high speed connection).
Confusing tree logic. And it still refers back to the old website years later (oh, and go to one of those legacy pages, and then click back to the general Xfinity logo and it logs you out-- how nice!).
Lastly, it always focuses on selling, selling, selling... for existing customers... instead of service/customer support/issue resolution/configuration of services.

[Edited: Inflammatory]

Some examples:
TV: I log in - click on "TV & Streaming" - can I get to my DVR quickly to record the upcoming football game - NO!

Voicemail:  I log in - click on "Home Phone" - Can I get to my Voicemail on the 1st screen  -- NO!  But I try that "Xfinity Connect" to "Manage your service from anywhere" - and I get email (even though I started with "Home Phone".  Oh yeah there is Voice to the right nav - helpful (not obvious)...  But then I click on My Xfinity in the upper left corner, and I'm logged out. Nice!

Seriously - I don't want a response trying to "fix" this. I just want the website team to hear this feedback and realize they need to do better.  We as customers are tired of this junk.

for over a decade, slow website, website connections non-existent, can't get to billing or services or help pages, but SALES pages always work if you want to buy something else!  Finally the worst customer service of any business anywhere, worse than the IRS even...  Currently working for over 45 min to get to my current billing page, stupid.

This website is the most not user friendly website I have ever used......

The xfinity site is absolute garbage.

Xfinity's website is an absolute piece of garbage.  I am trying to access a call log and Xfinity keeps booting me offline after a slug performance that does not provide the call log.  This is but one small reason that Comcast and Xfinity are the most hated companies in the United States.  Company executives obviously don't care or they would fix the system.  [Edited: Language].

Now, I find out they have have been exacting what I consider to financial [Edited: Language]on my 75 year old sister-in-law.  On her behalf, I am going to file a financial [Edited: Language] complaint with the state justice department.  This state takes financial [Edited: Language] of senior citizens very unkindly.  They will do a whole-of-system survey of senior citizens in the state.

For that last 6 months, the xfinity website keeps freezing up. Its really annoying comcast blames it on apps, cookies, or I need to reset my computer. No, its xfinity site is hacked with bloatware, malware or other virus. You would think with all the millions comcast makes they can update their website to 2025 standards, not 1995.

The Xfinity site remains the least user friendly site I have ever experienced. It is slow, freezes up and is organized in a nonsensical manner, making it necessary to call customer service if you want to make any changes to your service, which is an equally (if not more) frustrating experience. It's shameful for a large internet provider to operate in this way.